Fifth Third Bank

Administration

• Provide operational and administrative support for the Unique Asset Group
• Execute onboarding, maintenance, servicing, and support activities for unique assets
• Process payments, receipts, accounting activity, invoices, and asset-related transactions
• Maintain records and information in trust, accounting, and asset management systems
• Generate reports, monitor activities, track deadlines, and identify items for follow-up or escalation
• Maintain asset documentation and coordinate records, reports, correspondence, and supporting information
• Identify operational issues, processing discrepancies, and administrative concerns and escalate appropriately
• Collaborate with asset managers, operations partners, internal business partners, and vendors
• Follow established procedures and operating standards
• Support process and procedure improvements
• Manage multiple responsibilities and deadlines
• Perform other duties as assigned

Asset Administration Associate

Advisor

• Proactively manage a portfolio of top revenue-generating Commercial Division clients as treasury management relationship ambassador
• Manage incident resolution, client behavior analytics, escalations, implementation, troubleshooting, assessment and resolution
• Use treasury management data analytics to improve retention, optimize revenue and deepen client relationships
• Recommend additional treasury management services and assess client viability for those services
• Manage critical client communications, strategic outreaches and treasury management relationship reviews
• Monitor client satisfaction interviews and provide timely responses within service level agreements
• Drive problem resolution and escalate through defined Client Care, Relationship and Operations channels
• Complete periodic client document reviews and maintain accurate, up-to-date records
• Manage bank and client risk associated with high-risk transactions while adhering to policies and procedures
• Collaborate across lines of business and with Sales partners, including supporting RFPs and relationship reviews
• Identify and engage implementation resources for treasury management additions, changes and deletions
• Participate in new client implementations, kickoff meetings and ongoing project calls
• Review implementation documentation and account information for accuracy and completion
• Collaborate with business partners to ensure effective service and product implementation

Client Advisor I

Business Development Rep

• Drive new client acquisition and revenue growth within the Middle Market segment
• Proactively identify, pursue, and secure new Middle Market commercial relationships
• Build, maintain, and manage a robust pipeline of qualified prospects
• Execute established sales rhythms, activity expectations, and production goals
• Develop relationships with attorneys, accountants, private equity firms, and industry groups
• Represent the bank through active market and community engagement
• Collaborate with Commercial Relationship Managers, Treasury Management, Commercial Payments, Capital Markets, and Wealth partners
• Structure comprehensive, client-centric financial solutions
• Coordinate internal resources for seamless onboarding and transition of new clients
• Maintain understanding of local market dynamics, industry trends, and competitive landscape
• Meet or exceed goals for new relationships, loans, deposits, and fee revenue
• Operate within the bank’s risk appetite and comply with credit, compliance, and regulatory standards
• Maintain pipeline tracking, activity reporting, and forecasting
• Perform other duties as assigned

Middle Market Business Development Officer

General Counsel

• Provide legal support to Enterprise Workplace Services across the real estate lifecycle
• Draft, review, and negotiate complex ground leases and related documents
• Lead ground lease negotiations and advise on ownership of improvements, construction, and delivery obligations
• Review and negotiate office and retail leases, lease amendments and renewals, purchase and sale agreements, ATM agreements, license agreements, construction-related agreements, and other ancillary real estate documents
• Interpret ground leases and other real estate agreements
• Resolve operational and construction-related questions
• Support management of defaults, disputes, and enforcement matters
• Collaborate with real estate, construction, design, facilities, finance, insurance, environmental, and risk stakeholders
• Structure transactions and meet critical project milestones
• Develop practical solutions balancing legal risk with business objectives
• Manage outside counsel and a high volume of sophisticated transactions
• Maintain responsiveness, sound judgment, and accountability for deadlines
• Identify, assess, manage, monitor, and report risks

Senior Counsel – Real Estate

Client Services Representative

• Support Fifth Third Wealth Advisors in all aspects of client service to ensure client satisfaction, retention, growth and compliance
• Interface with Fifth Third Bank Trust and Private Bank partners to provide seamless client service across lines of business
• Lead administration of client investment advisory accounts and related service activity
• Partner with Advisors to retain and grow the client base
• Optimize processes to enhance the client experience
• Onboard new clients, including document preparation, account opening, asset transfers and coordination with outside custodians such as Schwab and Fidelity
• Coordinate with FTWA Administration and Operations on account opening, maintenance transactions and asset transfers
• Review daily investment advisory activity for compliance with processes and procedures
• Ensure documentation is retained and adheres to rules, regulations and internal governance
• Partner with clients’ external attorneys, accountants and planners
• Support client proposals, performance reports and marketing materials for new business development
• Establish and maintain client data on Emoney
• Utilize CRM and electronic workflow tools
• Perform other duties as assigned and adapt to changing priorities

Senior Client Service Officer

Associate

• Support the Regional Trust Real Estate Manager in servicing the client base
• Assist with preparation of Regulation 9 real estate reviews
• Assist with obtaining title insurance and appraisals
• Participate in client sales and service calls as needed
• Provide back-up support with client communication and problem solving
• Foster positive professional and customer relationships
• Ensure smooth transitions as clients move among service models
• Work with the Administrative Service Group to process real estate-related bills
• Maintain interfaces for trust and real estate accounting systems
• Balance priorities while working with multiple managers
• Assist with property inspections and meetings with third-party vendors
• Provide oversight for a geographically dispersed portfolio of 130+ residential, commercial farmland and vacant land properties

Unique Asset Associate

Strategist

• Partner with Wealth Management Advisors and Private Bank teams to acquire and retain key client relationships
• Deliver comprehensive wealth strategies and participate in client meetings
• Develop detailed understanding of client financial profiles, including net worth, cash flow, ownership structures, estate plans, and charitable goals
• Lead customized wealth strategies across estate, income tax, gift and estate tax, investment, risk, insurance, and cash flow planning
• Identify planning opportunities and research complex strategies
• Review financial modeling prepared by analysts to assess potential outcomes
• Coordinate preparation and review of client deliverables
• Provide oversight and guidance to analysts and junior strategists, ensuring accuracy, clarity, and alignment with planning recommendations
• Present recommendations, answer client and advisor questions, and support strategy execution
• Coach and mentor Wealth Strategy Analysts and Wealth Strategists
• Build referral relationships with internal partners and external centers of influence such as attorneys and CPAs
• Contribute to internal and external thought leadership
• Maintain knowledge of legislative, regulatory, and market developments
• Operate within the Bank’s risk framework and ensure adherence to policies and procedures
• Perform other duties as assigned

Senior Wealth Strategist

Account Specialist

• Manage the end-to-end documentation process and maintain active Excel trackers for deal pipelines and communications
• Handle administrative, logistical and regulatory workflow correspondence while ensuring compliance with policies and procedures
• Resolve logistical bottlenecks, process delays and compliance issues
• Coordinate the back-office deal lifecycle, including newly issued securities, initial and final settlement and accounting
• Coordinate with internal deal teams, syndicate and operations groups for deal approval, execution and reporting
• Conduct callback verifications for syndicate members and coordinate approval workflows
• Liaise with syndicate banks to confirm fee allocations, expenses and receivables or payables
• Coordinate deal-related wires with syndicate banks and accounting and resolve discrepancies
• Partner with accounting on daily reporting and reserve requirements
• Assist with internal reporting, expense tracking and submission, deal maintenance and setup in the internal CRM system
• Perform special projects as assigned

Commercial Account Specialist – BCM Transaction Execution

• Serve as administrative officer supporting Fifth Third Wealth Advisors in servicing their client base
• Support Bank trust advisors and administrators with administration of clients’ trusts
• Partner with Fifth Third Wealth Advisors to retain the client base and optimize processes and client experience
• Onboard new clients, including new account document preparation, account opening, asset transfer, and coordination with outside custodians such as Schwab and Fidelity
• Coordinate with Middle Office on account opening, cash transactions, and asset transfers
• Review daily fiduciary activity
• Ensure compliance with processes, procedures, rules, regulations, and internal governance
• Ensure client documentation is retained
• Build relationships with clients’ external partners, including attorneys, accountants, and planners
• Support client proposals and marketing materials for new business development
• Establish and maintain client accounts on Life 360
• Utilize CRM
• Identify, assess, manage, monitor, and report risks while operating within the firm’s and Bank’s risk appetite

Banker

• Complete onboarding and education rotations in operations and Sales & Service
• Use consultative sales processes and Financial Needs Assessments to identify customer financial needs
• Maintain knowledge of Retail consumer and small business products and recommend appropriate solutions
• Use CAMP and approved marketing tools to contact customers and set financial review appointments
• Cross-sell to existing customers and conduct outside sales activities
• Build relationships with Mortgage, Small Business, Commercial, and Investment partners and make referrals
• Meet customer experience and individual/team production goals and contribute to revenue growth
• Guide CSRs on sales and referral processes
• Process teller transactions and work as part of platform staff
• Support consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Follow policies, procedures, risk controls, and confidentiality requirements

Personal Banker Associate I

Account Manager

• Acquire, grow, and retain bank customers, focusing on Preferred Program customers and mass affluent prospects
• Proactively contact and service customers regarding bank products
• Conduct needs-based assessments of prospective and existing clients
• Engage internal partners to fulfill client financial needs and increase referral opportunities
• Use and promote the Retail Consultative Sales process and prescribed tools
• Retain and grow current and next-generation wealth
• Execute retail strategies and tactics to increase Preferred Program households and fulfill customer needs
• Build deep customer relationships and establish trusted-advisor status
• Simplify and communicate complex financial concepts
• Participate in financial center huddles and meetings and guide the Financial Center team in referral and sales processes
• Maintain current knowledge of the complete line of products and services
• Meet or exceed investment sales and referral goals in partnership with the Investment Executive
• Contact customers and prospects through financial-center interactions, telemarketing, seminars, and community events
• Monitor business and economic activity to anticipate customer needs and provide new financial solutions
• Identify, assess, manage, monitor, and report risks in accordance with the Bank's risk appetite

Relationship Manager

• Acquire, grow and retain bank customers, focusing on Preferred Program customers and mass affluent prospects
• Proactively contact and service customers regarding bank products
• Conduct needs-based assessments of prospective and existing clients
• Engage internal partners to fulfill client financial needs and increase referrals
• Use and promote the Retail Consultative Sales process and prescribed tools
• Build trusted-advisor relationships through consultative sales and service
• Simplify and communicate complex financial concepts
• Participate in financial center huddles and meetings
• Guide the Financial Center team in referral and sales processes, especially for Preferred customers
• Maintain current knowledge of the bank’s products and services
• Meet or exceed investment sales and referral goals in partnership with the Investment Executive
• Contact customers and prospects through financial-center interactions, telemarketing, seminars and community events
• Monitor business and economic activity to anticipate customer needs and provide financial solutions
• Manage customer wealth across current and next generations
• Identify, assess, manage, monitor and report risks while following bank policies and procedures

Financial Planning and Analysis

• Direct Credit Risk Management responsibilities for one or more Bancorp segmented lines of business
• Execute credit risk management strategies and policies under the Bancorp Risk Framework
• Exercise independent judgment and provide constructive, credible challenge to credit risk recommendations
• Approve credits and provide feedback on structuring and pricing
• Monitor credit administration and attend Line of Business pipeline meetings
• Participate in customer calls as needed
• Monitor credit quality through system-generated reports
• Provide guidance to improve strategic execution, effectiveness, efficiency, and profitability across assigned Commercial divisions
• Address policy, underwriting, and risk appetite issues
• Attend prospect, customer strategy, administrative loan, and portfolio review meetings
• Approve credit requests within lending authority and recommend larger requests to higher authority
• Review credit packages and provide feedback to ensure underwriting and risk appetite standards
• Review credit quality reports and monitor portfolio health, including macroeconomic, industry, geographic, and other risks
• Perform loan relationship and portfolio reviews
• Determine reporting needs and recommend solutions to improve task and report efficiency and accuracy
• Escalate material credit risk issues to the Credit Risk Executive
• Provide employee feedback, development, challenging opportunities, talent planning, and recognition when supervising others
• Perform other duties as assigned

Senior Credit Officer – Asset Backed Finance

Underwriter

• Manage underwriting decisions for a pipeline of equity portfolio real estate loans, lines of credit, conventional loans, or government loans
• Retrieve, review, distribute, and discuss Underwriting Department reports with staff
• Determine success rates against benchmarks and update department performance reports
• Monitor compliance issues, required meetings, and adherence to state and federal regulations
• Monitor quality levels and ensure adherence to standards
• Ensure high customer service levels for internal and external customers
• Participate in continuous customer service improvement efforts
• Perform human resource tasks including coaching, evaluations, and training-needs assessment
• Review exception reports to ensure task completion
• Maintain and distribute Fifth Third Bank and agency guidelines and communicate changes to staff
• Maintain knowledge of Fifth Third Bank policies and procedures
• Perform other duties as assigned

Home Equity Underwriting Manager

• Acquire, grow, and retain bank customers, focusing on Preferred Program customers and mass affluent prospects
• Proactively contact and service customers through sales and service of bank products
• Conduct needs-based assessments of prospective and existing clients
• Engage internal partners to fulfill customer financial needs
• Use the Retail Consultative Sales process and prescribed tools
• Build deep customer relationships and serve as a trusted advisor
• Simplify and communicate complex financial concepts
• Participate in financial center huddles and meetings
• Provide guidance to the Financial Center team on referrals and sales, focusing on Preferred customers
• Maintain current knowledge of the bank's products and services
• Meet or exceed investment sales and referral goals in partnership with the Investment Executive
• Contact customers and prospects through financial center interactions, telemarketing, seminars, and community events
• Monitor business and economic activity to anticipate customer needs and provide proactive financial solutions
• Identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite