Fifth Third Bank

DevOps Engineer

• Design and develop software solutions using React and .Net
• Design and develop DevOps solutions using Jenkins, Ansible, Red Hat OpenShift, Kubernetes toolsets, and Fifth Third-developed solutions
• Interact directly with customers to understand and resolve level 3 deployment, configuration, and architecture issues
• Train and share knowledge with the third-party operations team
• Collaborate with cross-functional teams to define technical requirements and project specifications
• Conduct code reviews and ensure coding standards and best practices
• Provide technical guidance and support to team members
• Design and implement new features while continuously improving technical products and applications
• Provide technical knowledge and leadership as a DevOps Engineer on an agile squad
• Define system architectures and design solutions with software engineers
• Develop software meeting code quality standards and automation metrics
• Practice test-driven development
• Participate in communities of practice through standards contributions, code reviews, and knowledge sharing
• Automate processes and write maintainable, supportable, and testable code
• Partner with operations and engineering teams to improve services
• Assist with problem resolution for end users and customers
• Contribute to operational procedures for software development
• Maintain controls and documentation for audit compliance
• Perform other duties as assigned

Lead DevOps Engineer

Banker

• Cultivate, maintain, and enhance relationships within an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels
• Use a consultative approach to uncover customer needs and tailor recommendations, solutions, and advice
• Maintain working knowledge of products, services, and processes offered
• Collaborate with internal partners to meet customer needs and resolve problems
• Analyze customer credit data and related financial information to ensure customers receive appropriate solutions
• Provide customer support and reinforce the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and related policies
• Identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite
• Perform other duties as assigned

Personal Banker II

Client Services Representative

• Handle complex customer interactions via email, phone, and other channels
• Provide customer service by answering questions and resolving problems
• Serve as Subject Matter Expert for Commercial, Treasury Management, and Business Banking products
• Assist with system issues using mainframe, software applications, CRM, and Remedy trouble ticketing system
• Manage and escalate hardware, software, communication, and process errors
• Own customer issues from beginning to end and communicate resolutions
• Fulfill service requests and phone calls from Business Banking, Treasury Management, and Commercial clients and internal banking teams
• Research complex issues, assist with complex setups, and handle escalated requests
• Monitor CRM Service Request queues and supporting reports
• Prepare supporting documentation for completed research requests
• Write correspondence via email according to company standards
• Investigate and resolve complex customer complaints
• Identify core customer issues and complaint causes
• Communicate identified trends to management
• Maintain files, databases, and documentation
• Manage time to complete complaints and tasks while meeting service standards and productivity goals
• Interact with teams across Commercial, Treasury Management, Business Banking, Central Operations, and Payment Operations
• No supervisory responsibilities

Commercial Support Client Specialist

General

• Administer fiduciary accounts in accordance with governing documents, applicable laws, and organizational policies
• Review and interpret trust documents, monitor account activity, and ensure transaction and record accuracy
• Serve as primary point of contact for clients, beneficiaries, and advisors
• Ensure adherence to fiduciary, legal, regulatory, and internal policy requirements
• Address client requests and account issues, including special distributions and fee inquiries
• Oversee account openings and closings, documentation, asset transfers, income/principal classification, and tax reporting coordination
• Collaborate with internal teams, external advisors, and centers of influence
• Support new business development through referrals, partner participation, and client relationship expansion
• Participate in process improvement initiatives
• Perform other duties as assigned

Trust Officer

Manager

• Provide proactive and effective management of trust real estate and other special assets for the Private Bank
• Manage a geographically dispersed portfolio of 50–100 mostly residential properties
• Coordinate all aspects of property management within dynamic administration, service and new business environments
• Lead oversight and negotiations of purchases, sales and leases of trust real estate
• Communicate with trust officers, clients, attorneys, brokers, contractors, third-party managers and other service providers
• Oversee renovations, modifications and repair projects from design through completion
• Participate in testimonial appearances before probate court, if necessary
• Identify, assess, manage, monitor and report risks
• Follow bank policies and procedures and support positive customer experiences

Asset Manager

• Review and decision small business loan applications in a centralized environment for complex loans
• Provide loan decisions and/or credit recommendations based on all underwriting criteria
• Collaborate with the Sales team to develop loan structures meeting customer needs and the organization’s risk appetite
• Assist and mentor teammates through the loan decision process
• Spread financial statements based on information provided in loan packages
• Analyze global cash flow and balance sheets for SBA loans of up to $5 million
• Prepare written evaluations of customers’ financial conditions and future outlooks, identifying risks and mitigation
• Assist and mentor fellow team members in Credit and Portfolio Monitoring
• Identify opportunities and recommend solutions for process improvements and software development
• Identify and review all necessary due diligence items
• Negotiate loan terms and conditions with loan originators and communicate loan decisions
• Identify, assess, manage, monitor, and report risks while operating within Provide and Fifth Third Bank risk appetites

Credit Officer II – SBA

Financial Planning and Analysis

• Lead pitching and execution of Corporate & Investment Bank transactions
• Support Managing Directors in day-to-day management and allocation of Associates and Analysts
• Oversee the group’s modeling and analytical capabilities
• Ensure delivery of high-quality analysis and materials
• Create high-impact pitch materials using PowerPoint, Excel, Word, and relevant software
• Run transaction execution processes
• Supervise Associates and Analysts and provide performance feedback and development opportunities
• Understand and evaluate complex financial models
• Perform complex financial analysis
• Develop relationships with peers and senior bankers
• Manage multiple high-priority opportunities simultaneously
• Apply credit and corporate finance expertise to CIB transactions
• Support senior bankers and deliver internal and external presentations
• Independently interact with constituencies during transaction execution and closing
• Ensure adherence to risk, compliance, confidentiality, and information barrier requirements
• Anticipate roadblocks, manage critical paths, and ensure on-time, high-quality delivery
• Support origination through idea generation and cross-sell opportunities
• Identify and mitigate operational, reputational, and compliance risks

Investment Banking Principal/VP

• Lead the assigned department to meet or exceed customer service and productivity goals
• Resolve issues and process functions in a customer-centric manner
• Administer Customer Solution-wide programs, communications, and reporting related to recruiting, hiring, training, policies and procedures, coaching, employee engagement, and enterprise initiatives
• Oversee cross-functional teams of nonexempt and exempt staff and contract employees
• Evaluate employee performance and provide monthly coaching and guidance
• Plan, assign, and monitor workflow for efficiency, effectiveness, and compliance
• Collaborate with risk partners and external auditors as a subject matter expert
• Oversee issue management, close process gaps, and remediate accounts as necessary
• Support third-party vendors and manage workflow to ensure quality, SLA, and SOW compliance
• Champion change management for strategic initiative implementation
• Review department and bank processes, procedures, and policies; identify risk exposure
• Resolve escalated customer and service issues
• Identify staff training and development needs
• Prepare annual performance reviews and recommend salary increases and promotions
• Manage personnel tasks, feedback, talent development, succession planning, recognition, HR policies, training remediation, and hiring recommendations

Consumer Recovery Manager

• Lead the assigned department and oversee a cross-functional team of nonexempt, exempt and contract employees
• Evaluate employee performance and provide monthly coaching and guidance
• Plan, assign and monitor workflow for efficiency, effectiveness and regulatory compliance
• Collaborate with risk partners and external auditors as a subject matter expert
• Oversee issue management, close process gaps and remediate accounts
• Support third-party vendors and manage workflow, quality, SLAs and statements of work
• Champion change management for strategic initiatives
• Review department and bank processes, procedures and policies to identify risk exposure
• Resolve escalated customer and service issues
• Identify staff training and development needs
• Prepare performance reviews and recommend salary increases and promotions
• Manage personnel tasks, feedback, succession planning, recognition and human-resource policies
• Manage the hiring and selection process and recommend candidates to senior leadership

Consumer Repossession Manager

Platform Engineer

• Serve as a mainframe Subject Matter Expert (SME)
• Design, develop, test, configure, and provide technical support for mainframe technology
• Manage product lifecycles to assure operational availability
• Gather data and analyze capacity and performance
• Oversee daily operations and maintenance of the Fiserv ACH processing platform, PEP+
• Use CICS, Cobol, and DB2 expertise to maintain platform efficiency and effectiveness
• Handle ACH NACHA files in compliance with industry standards and regulations
• Manage and support integration of third-party sanctions solutions for international ACH transactions
• Identify, troubleshoot, and resolve platform and integration issues
• Collaborate with cross-functional teams on system enhancements and upgrades
• Maintain documentation of processes, procedures, and system configurations
• Ensure compliance with financial industry regulations and standards
• Provide training and support to internal teams
• Participate in infrastructure planning and maintain technology roadmaps
• Coordinate cross-departmental mainframe application migration projects
• Coordinate vendors, build and conduct tests, and track project progress
• Establish, maintain, document, and publish mainframe language and development tool directions
• Form productive networks with internal and external customers, vendors, and industry peers
• Ensure documentation of complex technical systems for operational handover

Lead Platform Engineer – ACH Mainframe

Full-stack Engineer

• Implement new features while maintaining overall software quality
• Contribute to a culture of learning by documenting and sharing technical knowledge as a developer on an agile squad
• Participate in developer communities of practice by following best practices, participating in code reviews, and sharing knowledge
• Remain current on relevant technology trends
• Participate in researching and resolving customer issues
• Openly exchange ideas and opinions, elevate concerns, and follow policies and procedures related to risk
• Identify, assess, manage, monitor, and report risks within the Bank's risk appetite
• Other duties as assigned

Senior Software Engineer – iOS Developer

Accountant

• Prepare required tax filings for approximately 750 complex fiduciary accounts
• Prepare fiduciary income tax returns, including Forms 1041, 1099 and 5227
• Prepare charitable entity, individual, partnership, gift and estate tax returns
• Prepare appropriate work-papers and audit trails
• Complete complex returns accurately with minimal review
• Meet production goals and regulatory deadlines
• Develop technical skills and remain current with tax and estate laws and regulations
• Serve as a subject matter expert in a specialty area such as estates, investment partnerships, charitable trusts and foundations, GST trusts or tax research
• Assist with tax return review and finalize less complex fiduciary income tax returns
• Provide feedback to team members regarding reviewed returns, transactions and work papers
• Review trust documents and ensure accurate taxation of assigned accounts
• Monitor and analyze account transactions for tax consequences
• Advise Portfolio Managers, Trust Officers and Wealth Management Advisors on tax implications
• Generate individual income tax projections for tax planning
• Respond to client and advisor questions about tax liabilities, deductions, credits and related issues
• Correspond with the Internal Revenue Service and state tax authorities
• Participate in Investment Advisors project teams as an income tax subject matter expert
• Research federal, state and local tax law issues
• Research and present internal departmental training on relevant tax topics
• Mentor, guide and train less experienced staff
• Assist with department special projects, policy and procedure changes, issue escalation and complex problem-solving

Senior Trust Tax Accountant

• Produce, coach, train, and develop a team of licensed retail bankers
• Handle complex client financial profiles and a large book of clients
• Sell the full range of securities products and achieve targeted securities fee income goals
• Design and customize coaching sessions on investment strategies and product solutions
• Conduct solo and joint client appointments with bankers
• Identify potential clients and provide solutions aligned with client needs and financial goals
• Maintain strong relationships and credibility with internal and external clients
• Manage risk in accordance with bank policies and risk appetite
• Achieve sales goals while serving clients' best interests
• Conduct individual and group coaching sessions
• Review existing accounts and close sales
• Handle daily client needs, prioritize and delegate tasks, and follow up after appointments
• Manage sales planning for self and team
• Maintain knowledge of financial products through self-study, periodicals, and coursework
• Prepare internal sales-tracking reports
• Coordinate daily with the team to complete accountabilities
• Conduct internal and external business-development seminars
• Refer clients to other Fifth Third Bank services, including loans, estate planning, and deposits
• Coach and mentor licensed bank employees
• Equip licensed bankers with tools and skills for success
• Guide team progress toward established goals and recognize achievement

Investment Executive, Financial Advisor

• Complete a 4–8 week onboarding and education program with rotations in operations and Sales & Service
• Use the consultative sales process and Financial Needs Assessment to identify customers’ current and future financial needs
• Recommend Retail consumer and small business products and services
• Proactively contact customers using CAMP and approved marketing tools and set appointments for financial reviews
• Cross-sell to existing customers and participate in outside sales activities and community financial literacy events
• Build relationships with Mortgage, Small Business, Commercial and Investment partners and refer customers when appropriate
• Meet customer experience and individual/team production goals
• Provide guidance to CSRs on sales and referral processes
• Process teller transactions and work as part of the platform staff
• Participate in consumer loan and bankcard processes from application through closing
• Participate in Financial Center or Bank Mart opening and closing
• Maintain confidentiality, follow policies and ethics requirements, and mitigate fraud and risk

Personal Banker Associate I

Mortgage Loan Originator

• Originate residential first mortgage loans from outside referrals
• Meet mortgage loan sales and cross-selling objectives
• Develop referral contacts including realtors, builders, and professional and personal contacts
• Maintain knowledge of mortgage policies, loan products, processing procedures, underwriting guidelines, and departmental procedures
• Follow defined protocols for escalating exceptions
• Take applicant applications by completing Fannie Mae Form 1003
• Use the laptop for communication, daily rates, applicant credit reports, Loan Prospector responses, and transmitting loans to LOMAS
• Collect applicant documentation and deliver loan packages within management-set timeframes
• Manage the pipeline of originated loans through closing and complete required management reports
• Communicate timely updates and progress reports to branches and applicants
• Maintain high customer service while managing applicant and support staff expectations
• Attend required Consumer Lending meetings
• Assume overall responsibility for residential mortgage loans from application through closing
• Identify, assess, manage, monitor, and report risks in accordance with the Bank’s risk appetite