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Posted: 10/20/2026Mobile Service Manager
FleetPrideCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing mobile service operations, including technician recruitment, training, and compliance with safety protocols. Proven ability to enhance customer service, manage P&L, and optimize operational efficiency.
Highest-signal resume keywords
Mobile Service Operations ManagementCustomer Service SkillsP&L ManagementCompliance with OSHA and DOTTechnician Training and Development
About the role
Key responsibilities & impact- Recruit, train, and mentor mobile service technicians
- Conduct field audits, safety inspections, and performance reviews
- Ensure compliance with OSHA, DOT, and FleetPride safety protocols
- Oversee Mobile Service operations, including scheduling, dispatching, and workflow management
- Direct daily field activities and ensure timely, high-quality customer-site repairs
- Manage technician dispatch to optimize response times, minimize downtime, and increase productivity
- Coordinate communication among branch operations, technicians, and customers
- Provide customer communication, technical guidance, and repair updates
- Serve as primary customer contact and build long-term relationships
- Identify preventive maintenance opportunities
- Manage customer and vendor portals for contract and national-account compliance
- Manage department P&L, labor, inventory, and costs
- Review and approve work orders, invoices, and timecards
- Report business-unit performance metrics
- Partner with Regional and Branch leadership on operational and financial goals
- Oversee maintenance, inspections, repairs, stocking, and readiness of the mobile service truck fleet
- Support growth by expanding mobile service capabilities and customer reach
- Identify efficiency and customer-experience improvements
- Collaborate with FleetPride Training and Technical Support on technician development and certification
Requirements
What you’ll need- High school diploma or GED equivalent required
- Bachelor’s degree preferred
- Computer literacy and proficiency with inventory catalogs and Microsoft and Google Docs software and programs
- Experience in Learning Management System administration and reporting preferred
- Valid driver’s license with a good driving record
- Ability to travel up to 70% of the time
- Proven track record in Mobile Service operations and customer service
- Ability to work well under pressure and manage stressful situations
- Strong customer service and sales skills
- Ability to manage a P&L
- Ability to calculate productivity
- Average oral and written communication skills
- Ability to work non-traditional hours, including nights, weekends, and on-call responsibilities
Benefits
Comp & perks- Cell phone
- Laptop, possibly with diagnostic capabilities
- Motus or company vehicle (preferred)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ReviewField AuditsPreventive MaintenanceInventory ManagementProductivity CalculationWorkflow ManagementTechnical GuidanceContract ComplianceSafety InspectionsScheduling and Dispatching
Soft Skills
Communication SkillsCustomer Relationship BuildingStress ManagementSales SkillsTeam Collaboration
Tools & Technologies
Learning Management SystemMicrosoft OfficeGoogle DocsInventory CatalogsVendor Portals
Certifications & Qualifications
High School Diploma or GEDValid Driver's License
Industry Keywords
FleetPrideMobile ServiceOSHA ComplianceDOT ComplianceField Service Management