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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and delivering training materials and workshops, with a strong focus on customer engagement and product adoption in the automotive technology industry. Proficient in utilizing tools like Salesforce and Learning Management Systems to enhance customer experience and retention.
Highest-signal resume keywords
Customer ExperienceTraining Content DevelopmentSalesforce ProficiencyAutomotive Technology Industry ExperienceStrong Communication Skills
About the role
Key responsibilities & impact- Develop and deliver training materials, webinars, and workshops in person and virtually
- Empower customers and increase retention rates through customer training
- Work with Customer Experience and Sales teams to identify deeper customer engagement and product adoption opportunities
- Liaise between the product team and customers, translating product innovations into client value
- Collaborate with L&D, operations, product, and marketing departments to create training-program materials
- Work with Onboarding and Customer Success teams to understand customer needs and prepare for training
- Provide feedback to product and marketing teams based on customer reactions and questions
- Refine product messaging and optimize customer experience touchpoints
- Travel to dealership locations for in-person customer training, including multi-day and extended trips
- Maintain deep understanding of all products in the Fullpath suite
- Build and adapt consultative training strategies for each customer
- Develop and maintain a resource library including presentations, user guides, e-learnings, video guides, FAQs, and best practices
- Engage dealership owners, managers, and staff with confidence, resilience, and professionalism
Requirements
What you’ll need- 4+ years of relevant experience in Customer Experience, Operations, or Customer Success
- 2+ years of experience in the automotive technology industry
- 2+ years creating and delivering professional training content strongly preferred
- Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk
- Strong verbal and written communication skills with excellent presentation abilities
- Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset
- Self-directed problem solver who independently identifies solutions and takes initiative
- Comfort with ambiguity and change
- Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders
- Ability to own individual projects independently while effectively sharing findings and learnings with the team and broader organization
- Prior experience with lead handling, CRM-type products, or similar customer-facing platforms highly valued but not required
- Extensive travel capability: 2–4+ times per month, including 2–3 day trips and week-long stints, with flexibility to adjust logistics on short notice
- Preference for candidates near major airports in PST, MST, or CST
- Valid driver's license
- Legal authorization to work in the United States without employer sponsorship
- Ability to sit for extended periods and perform extensive computer work
- Ability to work from a home office with reliable attendance and punctuality
Benefits
Comp & perks- Competitive compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life/AD&D insurance
- Employee Assistance Program (EAP)
- 15 vacation days per year to start
- 80 hours of sick leave
- 12 paid holidays
- Paid parental leave
- 401k with company match
- Flexible, family-friendly environment supporting work-life balance
- Opportunities for learning, growth, and ownership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training DevelopmentCustomer Engagement StrategiesProduct Messaging RefinementProject ManagementResource Library Maintenance
Soft Skills
Problem SolvingResilienceProfessionalismAdaptabilityCustomer-Centric Mindset
Tools & Technologies
SalesforceLearning Management SystemsJiraG SuiteSlackZenDesk
Certifications & Qualifications
Valid Driver's LicenseLegal Authorization to Work in the United States
Industry Keywords
Automotive TechnologyCustomer SuccessCustomer RetentionTraining WorkshopsDealership Engagement