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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hardware readiness for deployments, including BOM management, configuration control, and RMA processes. Proven ability to collaborate with cross-functional teams and manage escalations effectively.
Highest-signal resume keywords
Hardware Readiness ManagementBill Of Materials (BOM) ManagementRMA Process OwnershipHands-On Hardware TroubleshootingRobotics Deployment Experience
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own hardware readiness for each customer deployment, including build schedules, kit lists, parts status, shipping, and site prerequisites
- Serve as the hardware liaison lead on site for installs and go-lives, then hand off to Field Ops
- Own tier-2 hardware escalations by triaging, routing, and closing issues
- Own the RMA process, including intake, disposition, failure-analysis coordination, and trend reporting
- Maintain BOM accuracy and configuration management, including revision control and serial/configuration traceability
- Build and document readiness, RMA, and configuration-control processes
- Plan development builds and test assets with engineering and technicians
- Coordinate development builds, test assets, and technician schedules
- Translate field findings into engineering actions
- Provide Purchasing with demand plans and identify long-lead and single-source risks
- Collaborate with Hardware leadership, engineers, technicians, Field Ops, Purchasing, and customer implementation teams
- Report to the Director of Hardware
Requirements
What you’ll need- Experience owning hardware readiness for deployments, production launches, or NPI builds end to end, including schedules, kits, parts, and handoffs
- Experience owning BOMs and revisions, configurations and change control, inventory systems, or RMA processes
- Ability to read assembly and part drawings, electrical schematics, critical-to-quality callouts, and harness pinouts
- Comfortable with hands-on hardware troubleshooting
- Ability to manage field escalations from first report through resolution
- Detail-oriented, agile, and adaptable
- Experience in warehouse, material handling, or forklift environments
- Robotics or autonomous-vehicle deployment experience
- Experience working with suppliers or contract manufacturers on ECOs or recurring defects
- Experience with Document Control, Good Documentation Practices, and Good Manufacturing Practices
Benefits
Comp & perks- Remote work option in the US
- Approximately one week per month on site in Pittsburgh
- Travel to active customer deployment sites
- Opportunity to work on transformative robotics and warehouse-intelligence technology
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Configuration ManagementChange ControlInventory SystemsAssembly Drawings InterpretationElectrical Schematics ReadingCritical-To-Quality CalloutsFailure Analysis CoordinationTrend ReportingField Escalation ManagementDocument Control
Soft Skills
Detail-OrientedAgileAdaptable
Tools & Technologies
Warehouse Management SystemsMaterial Handling EquipmentForklift Operation
Industry Keywords
Good Documentation PracticesGood Manufacturing PracticesAutonomous Vehicle DeploymentSupplier CollaborationContract Manufacturing