GSK

Retail Channel Manager

GSK
Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $165,000 - $275,000 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing retail pharmacy accounts, driving pull-through execution, and analyzing performance metrics to enhance dispensing outcomes. Proficient in building corporate-level relationships and executing joint business planning strategies within the pharmaceutical sector.

Highest-signal resume keywords
Pharmaceutical Commercial ExperienceRetail Pharmacy Channel ManagementAccount ManagementData-Driven Decision MakingCo-Pay Program Adjudication

About the role

Key responsibilities & impact
  • Own pull-through execution at major national retail chains, developing account-specific plans targeting system edits, formulary access, pharmacist awareness, patient affordability barriers, and co-pay adjudication issues
  • Lead regular business reviews with major chain pharmacy trade affairs and clinical pharmacy teams
  • Present portfolio performance data and align joint pull-through initiatives
  • Manage and resolve system-level dispensing barriers, including co-pay card adjudication failures, pharmacy system formulary edits, PA support integration issues, and inventory availability gaps
  • Escalate issues when resolution requires contract-level action
  • Own corporate-level relationships and account strategy for regional retail chains
  • Conduct enterprise-level joint business planning, close access gaps, and build pharmacy staff engagement programs
  • Build and maintain account-level performance dashboards tracking dispensing trends, co-pay utilization rates, formulary access status, and pharmacist engagement metrics
  • Conduct regular pull-through performance reviews, diagnose root causes of performance gaps, and deploy targeted interventions
  • Provide Brand teams with retail channel intelligence on competitive product placement, pharmacist sentiment, access barrier trends, and pull-through performance benchmarks
  • Partner with Payer Access to align retail pull-through investment with formulary access outcomes
  • Serve as enterprise retail channel interface with Brand, Payer Access, and Ops teams
  • Drive dispensing performance, sector and regional engagement, and co-pay program utilization at major retail chain accounts
  • Manage the retail channel as an enterprise portfolio asset

Requirements

What you’ll need
  • Bachelor's degree required
  • 6+ years of pharmaceutical commercial experience or 3+ years of experience managing major national retail chain pharmacy accounts in a leadership capacity
  • Valid driver's license
  • MBA or advanced degree in Business, Healthcare Administration or Pharmacy preferred
  • Proficiency with retail pharmacy pull-through analytics platforms preferred
  • Multi-brand or portfolio retail channel experience preferred
  • 5+ years in retail pharmacy channel management or account management preferred
  • Track record of building and managing corporate-level relationships with regional retail pharmacy accounts, including joint business planning and access gap remediation
  • Ability to define, track, and analyze key performance measures and make data-driven account management decisions
  • Strong written and verbal communication skills; ability to present to senior internal and external stakeholders
  • Familiarity with co-pay program adjudication systems and integration of patient support programs with retail pharmacy dispensing workflows
  • Understanding of retail pharmacy economics, including DIR fees, generic substitution incentives, and commercial drivers shaping dispensing decisions
  • 50% travel
  • Valid US driver's license implied by US field-based role

Benefits

Comp & perks
  • Annual bonus
  • Eligibility to participate in a share based long term incentive program
  • Health care and other insurance benefits for employee and family
  • Retirement benefits
  • Paid holidays
  • Vacation
  • Paid caregiver/parental and medical leave
  • Comprehensive benefits program
  • Accommodation or other assistance to apply, if required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Account-Specific PlanningPerformance Data AnalysisRoot Cause DiagnosisKey Performance Measure TrackingPharmacy System Formulary EditsPatient Support Program IntegrationDispensing Trend AnalysisCo-Pay Utilization Rate TrackingJoint Business PlanningAccess Gap Remediation
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationStakeholder Presentation SkillsRelationship BuildingEngagement Program Development
Tools & Technologies
Retail Pharmacy Pull-Through Analytics PlatformsPerformance DashboardsCo-Pay Card Adjudication Systems
Certifications & Qualifications
Bachelor's DegreeMBA or Advanced Degree PreferredValid Driver's License
Industry Keywords
Retail Pharmacy EconomicsDIR FeesGeneric Substitution IncentivesCommercial DriversPharmacy Staff Engagement