Team Lead, Legal Conflicts Managed Services
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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing conflicts services within law firms, focusing on client relationship management, operational process improvement, and team development. Proficient in utilizing Intapp Conflicts for workflow management and modernization efforts.
Highest-signal resume keywords
Intapp Conflicts ProficiencyClient Relationship ManagementTeam Development and CoachingOperational Process ImprovementCommercial and Financial Acumen
About the role
Key responsibilities & impact- Lead Harbor’s conflicts managed services practice across clients, with responsibility for delivery, client relationships, team development, and business performance
- Oversee client engagement leads and maintain consistent standards across the portfolio
- Oversee service quality, client communication, escalations, and delivery against client requirements
- Build trusted client relationships and participate in discovery, sales calls, proposals, onboarding, and service reviews
- Identify opportunities to improve or expand services with Harbor leadership and subject-matter experts
- Set delivery standards, quality controls, reporting, and performance measures across client teams
- Guide Intapp Conflicts process improvement, platform use, and modernization
- Develop automation uses for research, triage, and routing with testing and oversight
- Lead and develop engagement managers and supervisors; support hiring, coaching, performance management, and succession
- Plan staffing and capacity across clients, balancing demand, skills, coverage, utilization, and cost
- Partner with the Managing Director on budgets, forecasts, client economics, and pricing model development
- Build repeatable practices supporting growth across multiple firms while accommodating client-specific workflows
- Use service and financial data to identify risks, improve performance, and inform business decisions
- Represent the conflicts practice across Harbor and contribute to a multi-year modernization roadmap
Requirements
What you’ll need- Typically 8+ years of progressively responsible conflicts experience in a law firm or professional services environment
- Hands-on proficiency with Intapp Conflicts and experience leading conflicts workflows and complex escalations
- Experience managing and developing teams and improving operational processes
- Strong client-service skills and confidence working across different firm cultures and stakeholder groups
- Commercial and financial acumen, including staffing, forecasting, utilization, and profitability
- Ability to modernize processes and apply technology thoughtfully; a builder’s mindset suited to a growing service line
- Preferred: Experience with conflicts operations at more than one firm
- Preferred: Participation in a conflicts modernization, platform implementation, process redesign, or automation effort
- Preferred: Client-facing experience in consulting, legal technology, or another multi-client service environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Conflicts Workflow ManagementProcess ModernizationAutomation DevelopmentPerformance MeasurementQuality Control Standards
Soft Skills
Strong Client-Service SkillsConfidence in Stakeholder EngagementEffective Communication
Tools & Technologies
Intapp Conflicts
Industry Keywords
Law Firm ExperienceProfessional Services EnvironmentClient EconomicsForecastingUtilization