Tier 1 Customer Support Specialist
HealthStream
Posted: 10/20/2026SQL
Customer Support Specialist
Centric Software
Posted: 10/20/2026CloudSQL
Customer Experience, Customer Success Specialist
Cisco
Posted: 10/20/2026
Customer Experience Lead
Plenful
Posted: 10/20/2026
Data Acquisition Support Specialist
Acxiom
Posted: 10/20/2026Cloud
Customer Support
VSP Vision Care
Posted: 10/20/2026
Senior Representative, Customer Service Operations
Cardinal Health
Posted: 10/20/2026
Customer Support Specialist
Oneleet
Posted: 10/20/2026
Customer Support Specialist
House Rx
Posted: 10/20/2026
Sales Customer Service Representative
Teleperformance
Posted: 10/20/2026Retention Customer Service Specialist
Teleperformance
Posted: 10/20/2026
Employee Assistance Program Customer Support Associate
CVS Health
Posted: 10/20/2026
Customer Service Representative
Great American Insurance Group
Posted: 10/20/2026Swift
Customer Care Coordinator II
American Red Cross
Posted: 10/20/2026
Customer Service Representative
The Cigna Group
Posted: 10/20/2026
Customer Service Representative
Labcorp
Posted: 10/20/2026SFDC
Customer Service Representative – Annual Report Services
Wolters Kluwer
Posted: 10/20/2026
Senior End User Support Specialist
CBH
Posted: 10/20/2026ITSM
End User Support Specialist
CBH
Posted: 10/20/2026ITSM
Medical Billing Customer Service Representative
Five Star Solutions
Posted: 10/20/2026Medical Billing Customer Service Representative
Five Star Solutions
Posted: 10/20/2026Tier 1 Customer Support Specialist
HealthStreamCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on problem-solving, effective communication, and customer advocacy. Proficient in troubleshooting technical issues and collaborating cross-functionally to enhance customer experience.
Highest-signal resume keywords
Technical Support ExperienceExcellent Written CommunicationProblem-Solving SkillsMicrosoft Operating Systems KnowledgeCustomer Advocacy
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Adhere to all HealthStream security policies, procedures, and assigned training
- Provide phone, email, and chat support
- Work with customers and internal teams to resolve issues efficiently
- Troubleshoot and diagnose reported problems
- Understand and correct technical problems
- Build strong relationships with colleagues and customers
- Identify, test, and verify issues
- Provide development teams with clear issue documentation
- Collaborate cross-functionally on customer-focused initiatives
- Participate in testing new features and releases
- Recommend product enhancements using data and customer feedback
- Provide exceptional customer service and product support
- Advocate for HealthStream clients and support the overall customer experience
Requirements
What you’ll need- At least one year of experience in a technical help desk or technical support role
- A bachelor’s degree in a related discipline is preferred
- Education requirements may be waived based on practical experience
- Practical knowledge of the healthcare industry is a plus
- Extraordinary, charismatic phone presence
- Excellent written communication and ability to relay information clearly, concisely and thoughtfully
- Problem-solving and prioritization skills
- Ability to communicate resolutions with both non-technical and technical customers
- Ability to determine root issues and provide resolutions
- Active listening skills and empathetic customer advocacy
- Insatiable curiosity for learning how things work
- Working knowledge of Microsoft operating systems
- Familiarity with Salesforce and Microsoft Teams
- Basic understanding of SQL is a plus
- Ability to work a flexible 8-hour schedule providing coverage between 7 AM–7 PM CST, Monday through Friday
- Ability to work collaboratively and maintain elevated quality standards
Benefits
Comp & perks- Competitive Compensation & Bonuses
- Comprehensive Insurance Plans
- Mental and Physical Health Support
- Work-from-home flexibility
- Fitness Center Reimbursements
- Streaming Good time off for volunteering
- Wellness workshops
- Buddy Program for new HealthStreamers
- Career growth opportunities
- Continuous learning opportunities
- Flexible work environment
- Paid Time Off
- Parental Leave
- 401k and Roth
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Short- and Long-Term Disability
- Medical Bridge Insurance
- Critical Illness Insurance
- Accident Insurance
- Identity Protection
- Legal Protection
- Pet Insurance
- Employee Assistance Program
- Fitness Reimbursement
- Free employee parking at our Resource Center in Nashville
- Company-sponsored onsite social events for development, connection, and celebration
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingIssue DiagnosisSQL UnderstandingTechnical Problem ResolutionDocumentation Skills
Soft Skills
Active ListeningEmpathyPrioritization SkillsCharismatic Phone PresenceCollaboration
Tools & Technologies
SalesforceMicrosoft Teams
Industry Keywords
Healthcare Industry KnowledgeCustomer ServiceCustomer ExperienceCross-Functional CollaborationProduct Enhancement Recommendations