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Senior Product Manager, Corporate Ops – Transformation Product Management
Huntington National BankCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading product strategy and execution within the Contact Center product portfolio, with a strong focus on Agile Delivery and user-centered design. Proven ability to collaborate with cross-functional teams and stakeholders to enhance business performance and customer experiences.
Highest-signal resume keywords
Agile Delivery LeadershipProduct Management ExperienceCall Center Operations KnowledgeUser-Centered Design ExpertiseVendor Relationship Management
About the role
Key responsibilities & impact- Define the vision, roadmap, priorities, and delivery of product capabilities for an assigned value stream within the Corporate Operations & Transformation Product organization
- Lead product strategy and execution for the Contact Center product portfolio
- Partner with operations leaders, business stakeholders, technology teams, risk, legal, compliance, and other cross-functional partners to identify opportunities, define desired outcomes, and deliver solutions that improve customer and colleague experiences and business performance
- Provide guidance to Product Analysts and work closely with Product Owners and delivery teams to define business needs, requirements, acceptance criteria, and implementation plans
- Identify business challenges, customer and colleague needs, and opportunities to improve processes, experiences, and business outcomes
- Build and maintain the product roadmap with the Product Director and stakeholders
- Define or enhance Objectives and Key Results (OKRs) aligned to product initiatives
- Lead Epic and Feature acceptance criteria definition and gather requirements from Contact Center business partners
- Work with agile teams to iterate and build, prioritizing highest business value
- Improve speed to market for high-impact features
- Partner with delivery teams to ensure seamless rollout for customers and colleagues
- Lead cross-functional teams across business, design, and technology toward shared outcomes
- Partner with technology teams on solution options, sizing estimates, delivery impacts, design decisions, trade-offs, scope, and budget
- Collaborate with Legal, Risk, and Compliance to identify requirements, assess impacts, address issues, and secure approvals
- Engage with external vendors as needed
- Measure performance against expectations and adjust strategy based on results
Requirements
What you’ll need- Bachelor's Degree
- 7+ years of experience leading and supporting Agile Delivery teams through end-to-end implementation, including requirements definition, story decomposition, user testing, and system demonstrations
- Experience leading product management teams
- Experience with Call Center operations, processes, and supporting technology solutions within the banking or financial services industry
- Strong analytical skills and familiarity with the Software Delivery Lifecycle
- Strong organizational skills and attention to detail
- Demonstrated interest and success in improving Agile execution
- Experience with user-centered design and usability expertise
- Proficiency in creating supporting documentation, wireframes, workflows, etc.
- Familiarity with program execution metrics and project management tools
- Knowledge of data mapping and reconciliation techniques
- Exceptional analytical abilities, critical thinking, and creative problem solving
- Understanding and experience with Fintech solutions including payments, deposit originations, lending originations, and servicing
- Experience managing vendor relationships
- Self-starter who develops plans and is committed to hitting delivery dates
- Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
- Ability to develop working relationships with individuals at all levels of an organization
Benefits
Comp & perks- Flexible work arrangement may be available for certain positions outside the branch network, combining in-office and work-from-home
- Opportunity for remote roles to come together in offices for moments that matter
- Exempt status; not eligible for overtime pay
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements DefinitionStory DecompositionUser TestingSystem DemonstrationsData MappingReconciliation TechniquesProgram Execution MetricsWireframingWorkflow CreationSoftware Delivery Lifecycle
Soft Skills
Analytical SkillsOrganizational SkillsAttention to DetailCritical ThinkingCreative Problem SolvingCommunication Skills
Tools & Technologies
Project Management ToolsAgile ToolsFintech Solutions
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
BankingFinancial ServicesContact CenterCustomer ExperienceBusiness Performance