Field Service Engineer
ICE
Posted: 10/22/2026Field Service Engineer
ICE
Posted: 10/22/2026
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Posted: 10/9/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing, servicing, and repairing industrial cleaning equipment while adhering to safety protocols and service level agreements. Proficient in providing customer support and maintaining accurate service records using SERVICESMARTPro.
Highest-signal resume keywords
Industrial Equipment RepairMechanical AptitudeFull UK Manual Driving LicencePreventive Maintenance PracticesTechnical Support and Training
About the role
Key responsibilities & impact- Provide expert repair and maintenance services for cleaning machinery.
- Diagnose, service, and repair a diverse range of industrial cleaning equipment.
- Complete service and repairs within agreed Service Level Agreements.
- Provide courteous and knowledgeable customer support.
- Attend follow-up calls and complete repairs when additional parts are ordered.
- Complete scheduled planned maintenance services.
- Complete scheduled Portable Appliance Test (PA Test) calls on time.
- Maintain the highest standard of machinery service and repair.
- Adhere to all Health and Safety rules, procedures, and technician procedures.
- Update jobs in real time on SERVICESMARTPro (SSP) and capture accurate data.
- Provide detailed reports after every site visit.
- Order parts for breakdown calls and manage van stock replenishment.
- Help develop and implement more efficient systems of work.
- Maintain vehicle condition and cleanliness.
- Attend company service and business review meetings.
Requirements
What you’ll need- Relevant certifications or training in industrial equipment repair and maintenance (e.g., Certified Industrial Maintenance Mechanic, Certified Maintenance & Reliability Professional) is advantageous.
- Full UK Manual Driving Licence essential
- Proficiency in diagnosing, servicing, and repairing industrial cleaning equipment such as vacuum cleaners, pressure washers, scrubbers, and sweepers.
- Strong mechanical aptitude with a comprehensive understanding of mechanical, hydraulic, pneumatic, and electrical systems.
- Ability to interpret technical manuals, schematics, and diagrams to effectively troubleshoot equipment malfunctions and implement repair solutions.
- Strong communication skills, both verbal and written, with the ability to effectively interact with customers, colleagues, and stakeholders.
- Proficient in using tools and equipment commonly employed in equipment repair and maintenance, including diagnostic instruments, hand tools, and power tools.
- Familiarity with safety protocols and regulatory requirements governing industrial equipment servicing and maintenance.
- Previous experience in servicing and repairing industrial cleaning equipment is highly desirable.
- Demonstrated experience in a field service engineering role, preferably in an industrial or manufacturing environment.
- Proven track record of effectively diagnosing and resolving equipment malfunctions in a timely manner.
- Experience with preventive maintenance practices and implementing maintenance schedules to ensure equipment reliability and longevity.
- Prior exposure to providing technical support and training to customers or colleagues on equipment operation and maintenance procedures.
- Strong physical condition with the capability to perform manual handling duties, such as lifting heavy industrial battery packs.
- Proficient IT skills, including proficiency in operating tablet devices.
- Comprehensive experience with internal combustion (IC) engines, encompassing petrol, diesel, and liquefied petroleum gas (LPG) variants.
Benefits
Comp & perks- Competitive salary
- Private healthcare
- 21 days annual leave plus bank holidays
- Enhanced workplace pension scheme
- Access to our discount and wellbeing portal, ICE Cube
- Life assurance which is 2x annual salary
- Bonus payment of £100.00 following 5 years’ service then an additional £25.00 for each subsequent year of service e.g. £125.00 following 6 years’ service
- Holiday buy back scheme
- On-the-job training
- Support for professional qualifications
- Personal development and career progression opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnosing Industrial Cleaning EquipmentServicing Industrial Cleaning EquipmentRepairing Industrial Cleaning EquipmentInterpreting Technical ManualsImplementing Repair SolutionsPreventive MaintenanceManual Handling DutiesInternal Combustion Engines
Soft Skills
Strong Communication SkillsCustomer Interaction
Tools & Technologies
Diagnostic InstrumentsHand ToolsPower ToolsSERVICESMARTPro
Certifications & Qualifications
Certified Industrial Maintenance MechanicCertified Maintenance & Reliability Professional
Industry Keywords
Health and Safety ProtocolsField Service EngineeringIndustrial Cleaning EquipmentMaintenance SchedulesRegulatory Requirements