Consultant

• Serve as the primary subject matter expert in biochemical processes, providing insights into advancements and industry best practices
• Evaluate designs of biofuel, renewable chemical, and hydrogen production systems for product specifications and project financial parameters
• Lead scoping and feasibility studies
• Author design bases, create process simulations, develop equipment lists and layout drawings, and deliver FEL-1 and FEL-2 package services
• Review and refine capital and operating cost assessments
• Create Class V cost estimates using vendor quotes, public resources, and spreadsheet calculations
• Draft technology sections for due diligence reports used in project financing
• Travel to project sites to oversee pilot or demonstration facilities, monitor construction progress, and conduct performance tests
• Provide technical leadership for alcohol-to-jet, renewable diesel, ethanol, and other renewable fuel technologies
• Assess process risks and costs for oligomerization, hydrotreating, fermentation, and other technology pathways
• Assess hydrogen production technologies including SMR, thermal production, and electrolysis
• Provide technical leadership for renewable natural gas technologies, including landfill gas gathering systems, anaerobic digesters, and gas cleanup systems
• Manage independent engineering or owner’s advisory projects
• Collaborate with clients, organize ICF teams, and oversee project finances and reporting

Principal Consultant – On Call

SQL Server DBA

• Administer SQL Server databases
• Install database scripts and software applications on database and web application servers
• Analyze and define database and security requirements
• Develop database queries and apply patches in test and patch environments
• Coordinate with testers and test leads on backup, rollback, and recovery plans
• Perform health checks for Windows servers and SQL databases and troubleshoot abnormalities
• Configure and maintain database maintenance plans for backup and recovery
• Configure and maintain transactional replication
• Configure and maintain Always On Availability Groups
• Configure, maintain, and support databases in an enterprise operations environment
• Support data-at-rest encryption
• Interface with production support teams and software developers to resolve daily database issues
• Troubleshoot database scripts, IIS configuration, Windows application errors, and related issues
• Conduct code reviews and test installation scripts and deployment guides
• Support various groups and user types in a team environment
• Communicate complex ideas verbally and in writing

Associate Production SQL Server DBA – Secret Clearance

Business Analyst

• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems
• Gather requirements through stakeholder interviews, document reviews, questionnaires, business process analysis, use cases, scenarios, and examination of current systems
• Document requirements using BDD specifications, user stories, acceptance criteria, workflow and UML diagrams, use cases, and user guides
• Maintain requirements traceability documentation and monitor requirements throughout the project lifecycle
• Communicate system requirements and organizational processes to team members and stakeholders
• Facilitate meetings to gather, document, refine, and prioritize requirements, design enhancements, identify action items, and drive user feedback
• Document UX design discussions, write requirements in the team workspace, and break requirements into user stories in the issue log system
• Define and execute testing activities, including test scenarios, test cases, procedures, and results documentation
• Collaborate with subject matter experts, designers, and UX researchers within an Agile framework
• Recommend internal process enhancements and potential solutions
• Collaborate with the Scrum Master and provide backup support when necessary

Junior Business Systems Analyst

General

• Provide subject matter expertise, consultation, and resources to Regional Office and TTA staff
• Improve coordination across state and federal early childhood care and education systems affecting Head Start service delivery
• Coordinate with Head Start associations, Head Start State Collaboration Offices, Departments of Education, and local education agencies
• Promote state and local collaboration and address cross-cutting challenges affecting Head Start children and families
• Aggregate and analyze regional data to identify cross-system coordination and collaboration issues
• Participate in regional meetings with HSCO Directors, state Child Care administrators, and other state-level early childhood partners
• Provide direct technical assistance to Head Start/Early Head Start grantees
• Support emerging Office of Head Start initiatives and priorities
• Deliver services in person or virtually as directed by the Regional Office
• Travel extensively within the assigned ACF region, to the Washington, D.C. metro area, and elsewhere as needed

Head Start Systems Specialist – Service Area VI

Analyst

• Undertake economic analysis supporting policy research and evaluation
• Support economic evaluation, VfM/5Es analysis, cost-benefit analysis and bespoke economic studies
• Analyse quantitative datasets and evidence
• Communicate findings clearly
• Work within multidisciplinary teams
• Support development of ICF's economics capability
• Contribute to economic analysis for UK public sector clients, including DESNZ, BIST (DBT), DCMS and Defra
• Contribute to growing the portfolio of economic and value-for-money evaluations and bespoke economic analysis

Analyst, Economist

Designer

• Design and prepare substation relay one lines and three lines
• Design and prepare AC/DC schematics
• Design and prepare substation panel layouts
• Design and prepare substation wiring diagrams and cable schedules
• Design and prepare SCADA and communication diagrams
• Design and prepare point to point wiring diagrams
• Coordinate with physical, settings, and drafting disciplines to ensure quality deliverables
• Interpret and incorporate vendor information into design deliverables
• Apply client standards related to the work
• Perform and ensure company QA/QC processes are followed on all design packages
• Continuously improve job-related engineering, technical and professional knowledge, skills, and performance

Substation Protection & Control Designer

Salesforce Analyst

• Analyze DHS stakeholders’ current business processes, identify pain points, and gather requirements for a Salesforce-based solution
• Translate business needs into user stories, workflows, and system requirements for low-code/no-code Salesforce Government Cloud development
• Prioritize and refine the product backlog with the project team
• Create process flows, requirements specifications, user guides, and gate-review deliverables
• Assist with user training for the new Salesforce system
• Support DoD and federal security and compliance standards, including cybersecurity documentation for ATO approval
• Facilitate communication among stakeholders, developers, and team members
• Participate in Agile ceremonies, including sprint planning and reviews
• Support system and acquisition lifecycle gate reviews to meet DHS standards

Salesforce Business Analyst

Data Analyst

• Develop and maintain dashboards, reports, and data visualizations using Power BI, Tableau, or similar business intelligence platforms
• Analyze learner, workforce, and training performance data to identify trends, gaps, risks, and opportunities for improvement
• Create recurring and ad hoc reports for program managers, executives, and stakeholders
• Validate, cleanse, reconcile, and monitor data quality
• Develop KPIs, metrics, and scorecards to support organizational objectives
• Support data governance, metadata management, and data standardization efforts
• Perform root-cause analysis and statistical analysis
• Translate business requirements into data collection, reporting, and visualization solutions
• Partner with technical teams, business stakeholders, and subject matter experts to identify reporting and analytics needs
• Document data definitions, business rules, reporting methodologies, and analytical processes
• Present findings, trends, and recommendations to technical and non-technical audiences
• Support audit requests, compliance reporting, and data calls from federal stakeholders

ServiceNow

• Provide expert guidance on ServiceNow capabilities, customization options, and best practices
• Lead the design and architecture of ServiceNow solutions aligned with client requirements
• Identify and solve potential technical challenges
• Support delivery of ServiceNow solutions and provide technical oversight
• Ensure implementations follow ICF and ServiceNow standards and processes
• Oversee ServiceNow integrations with other systems and applications
• Ensure data consistency and integrity across platforms
• Conduct performance analysis and optimize ServiceNow and integrated solutions
• Address performance bottlenecks
• Design quality assurance plans and ensure technical deliverables meet quality standards
• Work with project managers to keep projects within scope and timeline
• Communicate project status with practice leadership and clients
• Support deployment registrations to maintain ServiceNow partner status
• Design security plans and ensure compliance with security requirements
• Create technical documentation, architecture diagrams, design specifications, and implementation guidelines
• Contribute to the knowledge base and lead knowledge-sharing sessions
• Stay current on ServiceNow, integrated technologies, tools, and industry trends
• Build and maintain strong client relationships
• Mentor and coach ServiceNow professionals and tailor growth plans
• Foster relationships between ICF, ServiceNow, and clients
• Develop client roadmaps for new ICF services and ServiceNow license opportunities
• Present proposed solutions to potential clients
• Collaborate with proposal teams and create technical proposals and oral presentations

ServiceNow Architect

Project Manager

• Develop technology strategy in collaboration with Federal executives, business SMEs, and key stakeholders
• Build trust relationships with business stakeholders to understand concerns, mission, and needs
• Lead meetings with senior client leadership to discover current state, business processes, requirements, pain points, aspirations, and goals
• Develop technology presentations and communicate complex technology choices, trade-offs, and considerations
• Work with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy
• Develop governance, operating models, CONOPS, and processes to support the business mission
• Evaluate technology platforms and perform analysis of alternatives; present findings to technical and non-technical audiences
• Document as-is and to-be architecture diagrams, business process flows, flow charts, and decision trees
• Participate in project discussions and team meetings, including daily standups and reviews
• Collaborate with cross-functional teams to define and prioritize ServiceNow development activities
• Support implementation requirements, design, testing, and delivery of tracking and reporting tools
• Define system requirements and design approaches with IT system stakeholders and internal SMEs
• Understand client processes and procedures and assist with technology improvements
• Lead and manage rapid development and implementation of prototypes and proofs-of-concept
• Identify service requirements through rapport with clients and relevant stakeholders
• Document project plans, architecture diagrams, and processes

Project Manager, ServiceNow

Systems Engineer

• Work as part of a team under the supervision of a Program Manager
• Design instructional material for customized training courses
• Assess learning needs to design, develop, deliver, and evaluate employee courses and instructional packages
• Create new and revise existing training programs and curricula
• Ensure training programs adhere to instructional systems design practices and principles
• Work with program offices to validate that training needs and requirements are addressed
• Provide consultation and perform instructional design functions
• Analyze the agency’s current and future learning needs and goals
• Create a detailed strategic and tactical project plan for the Full Lifecycle of Training Support at the agency
• Participate in product development and review for adherence to style and storyboard guidelines, writing standards, course/task flow, SCORM conformance, and Section 508 compliance
• Develop clear and concise linear and non-linear storyboards for programmers/online developers, including graphics concepts, audio scripts, user interactions, navigation, and related elements
• Leverage AI to streamline the training development process

Instructional Systems Designer

• Oversee all aspects of projects
• Set deadlines, assign responsibilities, and monitor and summarize project progress
• Prepare reports for upper management regarding project status
• Lead strategic planning, budgeting, staffing performance, and staffing selection efforts
• Formulate, communicate, and enforce quality work standards
• Monitor progress and resolve issues affecting successful product/service delivery
• Ensure compliance with administrative, personnel, labor, and contractual requirements
• Serve as primary point of contact with government contract and program management staff for project-status reporting
• Assign schedules, review work discrepancies, supervise personnel, and communicate organizational policies, purposes, and goals
• Maintain governance documentation, action logs, rosters, and participation records
• Coordinate meetings, stakeholder engagements, and follow-up activities
• Conduct research and analysis supporting policy and engagement objectives
• Develop reports, dashboards, schedules, and process documentation
• Track actions, risks, milestones, and project deliverables
• Support data collection and performance measurement activities

Administration

• Propose and recommend training and eLearning solutions.
• Oversee eLearning course testing, uploading, troubleshooting LMS compatibility.
• Administer user accounts, roles, permissions, groups, and audience assignments within the LMS.
• Manage course catalogs, curricula, certifications, competencies, and learning assignments.
• Upload, publish, maintain, and retire SCORM, AICC, xAPI, and other eLearning content packages.
• Monitor LMS performance and troubleshoot learner access, completion tracking, enrollment, and reporting issues.
• Generate standard and ad hoc reports to support compliance tracking, training metrics, audits, and management decision making.
• Support learning data quality through regular audits, validation, reconciliation, and records management activities.
• Provide Tier 1 and Tier 2 user support, respond to help desk tickets, and develop user guidance and job aids.
• Coordinate LMS upgrades, patch testing, release management activities, and vendor communications.
• Ensure LMS configurations and content comply with Section 508 accessibility requirements, agency policies, and applicable federal regulations.
• Support integration and synchronization activities between the LMS and enterprise systems such as HR, identity management, and reporting platforms.
• Interface with internal staff and collaborate with software developers, eLearning specialists, instructional designers, content creators, 508 compliance specialists, and end users.

LMS Administrator

• Support the full digital software development cycle, including requirements, research, design, stakeholder engagement, testing, and delivery of user-facing systems
• Gather requirements through stakeholder interviews, document reviews, questionnaires, business process analysis, use cases, scenarios, and examination of current systems
• Document requirements using BDD specifications, user stories, acceptance criteria, workflow and UML diagrams, use cases, and user guides
• Maintain requirements traceability documentation and monitor requirements throughout the project lifecycle
• Communicate system requirements and organizational processes to team members and stakeholders
• Facilitate meetings to gather, document, refine, and prioritize requirements; design enhancements; identify action items; and drive user feedback
• Document UX design discussions, write requirements in the team workspace, and break down requirements into user stories in the issue log system
• Define test scenarios and cases, execute test procedures, and document results
• Collaborate with subject matter experts, designers, and UX researchers within an Agile framework
• Recommend internal process enhancements and potential solutions
• Collaborate with the Scrum Master and provide backup support when necessary

• Provide subject matter expertise, consultation, and resources to Regional Office and TTA staff to improve coordination across state and federal early childhood care and education systems
• Coordinate with Head Start associations, Head Start State Collaboration Offices, Departments of Education, local education agencies, and other partners
• Improve state and local coordination efforts and address cross-cutting challenges affecting Head Start children and families
• Aggregate and analyze regional data to identify cross-system coordination and collaboration issues
• Participate in regional-level meetings with HSCO Directors, state Child Care administrators, and other state-level early childhood systems partners
• Provide direct technical assistance and training to Head Start/Early Head Start grantees at the direction of the Regional Office
• Support emerging Office of Head Start initiatives and priorities
• Deliver services in person or virtually as determined by the regional office
• Travel within the assigned ACF region, to the Washington, D.C. metro area, and other parts of the country as needed