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ImageTrendPosted 10/20/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on troubleshooting and resolving issues related to software solutions in the Public Safety or Healthcare industry. Proficient in communication, collaboration, and time management while maintaining discretion with confidential information.
Highest-signal resume keywords
Customer Service ExperienceTroubleshooting SkillsAnalytical Problem-SolvingMS Office Suite KnowledgeTechnical Aptitude
About the role
Key responsibilities & impact- Acquire in-depth knowledge of ImageTrend products and service offerings
- Troubleshoot customer issues and answer incoming calls, emails, or chat questions
- Resolve issues immediately or track and follow through on open issues through escalation and resolution within agreed-upon SLAs
- Proactively communicate updates and follow up with customers and internal teams
- Own the communication process and update CRM, ticketing, and other internal systems
- Collaborate with Support and cross-functional teams to escalate, follow up, progress, or solve client issues
- Interact professionally with customers to enhance their experience
- Assist with testing and duplicating unknown software and hardware problems
- Complete special projects and assigned tasks
- Develop understanding of the business processes supported by ImageTrend products
- Travel to orientation, industry or company events, and onsite meetings as required
- Perform additional duties as assigned
Requirements
What you’ll need- Degree or the equivalent combination of education and relevant work experience
- Proven customer service experience supporting a software solution or technology product base, preferably in the Public Safety or Healthcare industry
- Strong interpersonal and communication skills, both written and verbal
- Strong troubleshooting, analytical and creative problem-solving skills
- Time management skills and ability to succeed in a fast-paced environment and adjust to changing priorities
- Ability to be a self-starter and work independently within a highly collaborative and team-oriented environment
- Technical aptitude to learn new systems
- Knowledge of MS Office Suite or similar tools
- Ability to maintain discretion when handling proprietary and confidential information
- Enthusiasm for learning and expanding knowledge or skills
- Strong work ethic, integrity, honesty, collaboration and team orientation
- Ability to travel up to 10% annually
- Ability to work 100% virtually anywhere in the US while following the Remote Work Policy
Benefits
Comp & perks- Core healthcare coverages, plus employer sponsored group policies & additional voluntary plans
- Flexible PTO
- Sick Days
- Holidays
- Parental Leave
- Volunteering
- Roth or Traditional 401(k)
- Employer Match
- Remote, Hybrid & Onsite options
- Flex & Alternate Scheduling Arrangements
- Internal growth
- Tuition Reimbursement
- Professional Development
- LinkedIn Learning access
- Community Gains Incentive Program
- Referral Bonus Program
- Employee Assistance Program
- Bonus
- Community gains
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsCommunication SkillsTime ManagementSelf-StarterTeam Orientation
Tools & Technologies
CRM SystemsTicketing Systems
Industry Keywords
Public SafetyHealthcareSoftware SolutionsConfidential Information