IQVIA

Customer Success Manager

• Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders
• Represent the full portfolio of IQVIA™ information assets delivered to clients, including national and sub-national patient claims, channel, and specialty offerings
• Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management
• Ensure contractual deliveries meet standards of quality, accuracy, and timeliness
• Lead quarterly business and information reviews with senior client stakeholders
• Serve as the primary owner of customer satisfaction and proactively manage issues
• Resolve first-line service issues and coordinate second-line support with internal teams
• Partner with IQVIA Centers of Excellence regarding data events, product enhancements, and governance changes
• Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals
• Participate in information proposals, work orders, and contract renewals
• Identify opportunities to expand client utilization of existing information services and support new use cases driving incremental revenue
• Travel approximately 20-25% as needed

Associate Director, MedTech Delivery, Customer Success

Consultant

• Participate in developing strategies, roadmaps, and frameworks to improve patient engagement, adherence, compliance, and retention in studies
• Work within project teams to deliver strategic deliverables applying behavioral science and technology to patient workflows and experiences
• Perform quantitative or qualitative coding and analysis to generate insights and develop client or executive leadership reports
• Support development of intellectual property for future consulting engagements
• Collaborate with subject matter experts to create reports and deliverables
• Support UAT, usability testing, and monitoring of patient experience data
• Assist with business development and proposals

Associate Consultant – PCS Implementation Services

German

• Provide phone support to health care professionals and patients, including receipt and tracking of medical inquiries, adverse events, product quality complaints, and other calls
• Receive and document incoming telephone calls, faxes or emails from various sources, including investigative sites, during regular weekday business working hours
• Establish and maintain effective team communications
• Provide regular feedback to local management on project metrics, out-of-scope work challenges/issues and successes
• Build a positive, collaborative team environment with other Lifecycle Safety team members
• Participate in training across Lifecycle Safety service offerings
• Participate in working groups for new initiatives and process efficiencies
• Process safety and product quality information to help optimize product safety profiles across therapeutic areas

Medical Information Specialist, German, English, Additional Language

Strategy

• Lead real-world evidence (RWE) study strategy development
• Partner with Sales, Medical, and Operations teams to develop competitive and operationally feasible solutions for client opportunities
• Provide expertise in protocol assessment, feasibility strategy, site and country selection, patient recruitment, and study execution planning
• Support proposal development, bid defense meetings, and client presentations
• Ensure effective transition of study strategy to project delivery teams and provide strategic guidance throughout study execution

Evidence Strategy Lead

General

• Manage customer interface and communication for assigned projects and serve as the primary Lifecycle Safety point of contact
• Manage customer deliverables, project planning, scope, quality and project financial management
• Act as an account owner over programs or customer portfolios and report program or portfolio metrics
• Craft and defend proposed solutions for new standalone Safety business opportunities
• Formulate operational budgetary assumptions and steer budget creation and pricing strategy
• Provide Safety Subject Matter Expert leadership for customer-facing collateral, presentations and meetings
• Lead customer service interface from scoping and proposal generation through bid defense, transition and service delivery
• Manage project finances, financial systems, revenue recognition, invoicing, budgets, financial analysis and change orders
• Develop specialist expertise and support departmental or global initiatives as a Subject Matter Expert
• Support new project start-up, identify risks and implement mitigation measures
• Attend internal and external stakeholder meetings, provide project status updates and define processes and strategy
• Work with Sales and Proposals on tailored opportunity responses and business growth
• Participate in sales activities, sales presentations, bid defenses and proposal development
• Contribute to client and internal audits and inspections and support Corrective Action Plans
• Work with Lifecycle Safety management to address problem areas and customer needs
• Perform other duties as assigned

Senior Safety Project Lead

Clinical Trial Assistant

• Assist Clinical Research Associates and Regulatory and Start-Up teams with updating and maintaining clinical documents and systems, including the Trial Master File
• Prepare, handle, distribute, file, and archive clinical documentation and reports according to the scope of work and standard operating procedures
• Review study files periodically for completeness
• Assist with preparation, handling, distribution, and tracking of Clinical Trial Supplies
• Track and manage Case Report Forms, queries, and clinical data flow
• Act as a central contact for designated project communications, correspondence, and associated documentation
• May accompany Clinical Research Associates on site visits to assist with clinical monitoring duties after required training

Account Manager

• Engage proactively and appropriately with key stakeholders to support IQVIA’s commercially focused business activities covering professional services, information, and data offerings
• Work collaboratively with the international Key Account Community, Client Partner, Service Line leads, Commercial Technology Sales teams, and US Sales Partner
• Maintain and establish professional relationships across the client organization, particularly headquarters
• Develop and maintain deep knowledge of client business priorities, organizational culture, product portfolio, pipeline, and spend/budget priorities
• Manage systematic client feedback and diffuse tensions and complaints from IQVIA engagements
• Lead operational management and oversight of IQVIA’s commercial portfolio activities for Netherlands and international markets
• Own commercial SRM and governance functional-level reviews and bi-annual strategic business reviews
• Contribute to enterprise-level governance and own internal and external governance reporting
• Oversee commercial performance and financial metrics, including internal financial reporting, rebates, and accounts receivable
• Maintain knowledge of recent wins, pipeline, and strategic opportunities
• Manage DSO and oversee purchase-order and invoicing processes with IQVIA and client teams
• Serve as contact for client RFIs and ad hoc business or procurement requests
• Build collaborative relationships with Service Line leads, Client Partner, and EMEA Commercial Technology Sales
• Facilitate sales and business development success by tailoring commercial portfolio offers to client priorities and performance
• Shape account planning with Service Line leads, Client Business Partner, and Global Account Director
• Stay current on IQVIA’s commercial portfolio and Connected Intelligence offerings
• Develop relationships across the international account community and share intelligence, feedback, best practices, and success stories
• Ensure sales and business development teams understand MSAs, commercial terms, and vendor status
• Identify opportunities for relevant marketing and thought-leadership engagement
• Manage the annual Strategic Management Review conference
• Facilitate peer-to-peer introductions between client teams and relevant IQVIA experts
• Identify strategic discussions and major opportunities for IQVIA based on client priorities
• Bring relevant ideas and success stories from other major accounts to the Sales and Account Management community

Global Key Account Manager – Life Sciences

• Perform daily administrative activities, in conjunction with the Clinical Research Associates and Regulatory and Start-Up teams, to ensure a complete and accurate Trial Master File delivery.
• Assist Clinical Research Associates (CRAs) and Regulatory and Start-Up (RSU) team with accurately updating and maintaining clinical documents and systems, including the Trial Master File (TMF), that track site compliance and performance within project timelines.
• Assist the clinical team with preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures.
• Assist with periodic review of study files for completeness.
• Assist CRAs and RSU with preparation, handling and distribution of Clinical Trial Supplies and maintenance of tracking information.
• Assist with tracking and management of Case Report Forms (CRFs), queries and clinical data flow.
• Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation.
• May accompany CRAs on site visits to assist with clinical monitoring duties upon completion of required training.

Financial Planning and Analysis

• Provide financial analysis and decision support for the Meetings & Events business
• Maintain accurate Speaker payment methodologies while multiple platforms are integrated into a single system
• Manage the weekly Speaker payment process until the new platform is fully operational
• Review monthly financial results and key performance indicators for senior management
• Provide ongoing P&L management and operating expense control through monthly cost analysis
• Assist with monthly forecasts and annual budget preparation
• Conduct detailed variance analyses
• Identify top- and bottom-line risks and opportunities
• Coordinate administration of the financial accounting system
• Process transactions related to accounting systems and controls
• Maintain the general ledger and prepare monthly journal entries with source documentation
• Ensure compliance with internal financial accounting procedures and policies
• Maintain complete financial and accounting records for independent audits
• Perform balance sheet reconciliations
• Perform ad hoc analyses and projects
• Provide guidance to the financial information systems team on submissions, database maintenance, reporting structures, and system infrastructure
• Partner with senior management and support the broader finance organization

Financial Analyst

• Lead client/project delivery, business development, and firm/operational leadership within IQVIA Financial Institutions Consulting
• Develop and deliver value-added strategies addressing complex client issues
• Create and elevate new business opportunities and identify revenue opportunities with existing and new clients
• Cultivate relationships across Private Equity, Venture Capital, Hedge Fund, and Emerging Biopharma communities
• Participate in proposal development and pre-sales meetings
• Own client engagements and ensure client satisfaction and high-quality delivery
• Follow up with clients after project completion
• Provide direction, advice, and intellectual leadership to clients and delivery teams
• Guide development of client reports and presentations
• Deliver insights and findings to clients
• Monitor industry, competitive, and competitor trends to identify business challenges and opportunities
• Promote IQVIA FIC thought leadership and service offerings through speaking engagements, client meetings, and publications
• Attend investor conferences to cultivate and follow up with clients
• Mentor junior team members and serve as Designated Lead for performance reviews

Principal Consultant, Financial Institutions – Life Sciences Focus

Analyst

• Analyze life sciences datasets, including IQVIA MIDAS, market research data, and SDR
• Build and evaluate competitive market scenarios based on industry trends
• Apply time-series analysis, regression models, and forecasting methods
• Translate business assumptions into quantifiable drivers and robust analytical models
• Produce accurate, reproducible, and clear analytical deliverables for project teams and clients
• Structure analytical approaches to address client challenges
• Develop project workplans, monitor progress, and deliver milestones on time
• Support client interactions, presentations, and discussions
• Collaborate within cross-functional teams
• Improve methodologies, tools, and processes through innovative solutions
• Own assigned analytical workstreams and ensure zero-defect delivery
• Present insights clearly and compellingly
• Support proposal development and business development activities
• Ensure compliance with company policies and client engagement standards

Manager

• Lead the delivery of consulting and market research solutions that improve organizational performance and decision-making
• Manage complex projects and guide teams in designing and executing primary research
• Integrate diverse data sources to produce actionable insights using advanced statistical and behavioral science approaches
• Influence cross-functional teams and client stakeholders
• Shape methodologies and practices
• Mentor junior colleagues across clinical, public health, medical affairs, and commercial domains
• Act as project lead for multiple projects and own overall outcomes and deliverables
• Manage project teams and develop the talent and capabilities of junior colleagues
• Maintain relationships with senior-level client management and manage complex client relationships
• Meet defined revenue and/or billable targets by identifying business opportunities and creating and presenting proposals

咨询项目总监 – Engagement Manager / Associate Principal, cbh & iHEALTH

Medical Director

• Lead the end-to-end delivery of complex global oncology clinical studies and programs, ensuring quality, timelines, budgets, and customer satisfaction
• Serve as the primary point of contact for sponsors and stakeholders, building client relationships and managing expectations throughout the project lifecycle
• Drive cross-functional global teams to achieve study milestones, proactively identify and mitigate risks, and resolve operational challenges
• Lead complex multinational and multi-regional clinical trials (MRCTs), ensuring successful execution across China, the US, and Europe
• Influence and drive results across a global matrix organization without direct reporting authority
• Support business development activities, including RFP responses, bid defenses, client presentations, and strategic account growth initiatives
• Partner with sponsors to understand development strategies and deliver tailored project solutions
• Contribute to client retention, expansion, and new business opportunities

Director, Clinical Project Management

Research Coordinator

• Advocate for patient safety and protocol integrity
• Conduct patient screening and schedule and oversee on-study requirements
• Attend study teleconferences with sponsors and clinical research organizations
• Identify study objectives and outcome measures
• Adhere to federal, state, institutional, and NEXT Oncology research regulations, policies, procedures, and SOPs
• Communicate with interdisciplinary teams to ensure protocol compliance and timelines
• Collaborate with investigators, pharmacy, and personnel regarding study drugs
• Provide protocol-specific education to clinical staff
• Prepare for and conduct meetings and teleconferences with sponsors, monitors, and auditors
• Report serious adverse events, unanticipated problems, deviations, violations, and noncompliance
• Support informed consent and re-consenting processes
• Determine patient eligibility and educate patients and families about trial participation
• Coordinate protocol-required events, study visits, scans, pharmacokinetic/dynamic assessments, and quality-of-life collections
• Assess patient factors affecting adherence and implement interventions
• Evaluate adherence to protocol agents and treatment requirements
• Collaborate on disease response and treatment schedule or dose modifications
• Document patient encounters and maintain study and source documents
• Obtain outside provider and laboratory documents
• Ensure accurate source documentation and resolve discrepancies
• Maintain patient privacy and confidentiality
• Manage research data, troubleshoot data entry issues, and enter source data into CRFs and electronic data capture systems
• Participate in quality control activities and respond to database and sponsor queries

• Manage a portfolio of projects and provide oversight of the entire investigator site payment process
• Highlight aged invoices and financial risks, explaining delays
• Perform data quality control and ensure payment batches are scheduled according to contracts and budgets
• Conduct project reconciliations
• Trend payment-cycle targets and ensure studies meet targets for each payment-cycle step
• Provide customer service to internal project teams and resolve project-related issues
• Track and report metrics, flagging nonstandard issues to project teams and the line manager
• Assist team members to ensure group targets are met
• Check that appropriate approvals are obtained for setup and payment processes
• Support teams handling routine tasks
• Provide standard reports and run KPIs for project teams
• File appropriate documents and perform other assigned duties

Associate Director, MedTech Delivery, Customer Success

Associate Consultant – PCS Implementation Services

Medical Information Specialist, German, English, Additional Language

Evidence Strategy Lead

Senior Safety Project Lead

Clinical Trial Assistant

Global Key Account Manager – Life Sciences

Clinical Trial Assistant

Financial Analyst

Principal Consultant, Financial Institutions – Life Sciences Focus

Analyst

咨询项目总监 – Engagement Manager / Associate Principal, cbh & iHEALTH

Director, Clinical Project Management

Research Coordinator

Investigator Site Payments Analyst