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Posted: 9/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and negotiating bodily injury and uninsured motorist claims, with a comprehensive understanding of insurance policies and relevant state laws. Strong analytical and negotiation skills are essential for effective claim resolution and stakeholder communication.
Highest-signal resume keywords
Casualty Claim ExperienceNegotiation StrategiesInsurance Policy AnalysisAnalytical SkillsEffective Communication
About the role
Key responsibilities & impact- Investigate, evaluate, and negotiate attorney-represented bodily injury and uninsured motorist claims of varying complexity
- Conduct investigations of represented casualty, physical, and property damage claims using investigative tools and established claims and state regulatory guidelines
- Develop strategies to resolve coverage, liability, injury, and property damage issues
- Examine policy provisions, endorsements, and records to verify coverage and make financial decisions within authority limits
- Develop and implement negotiation strategies with insureds, claimants, attorneys, body shop personnel, medical providers, and other parties
- Analyze represented bodily injury claims, research statutory provisions and case law, examine points of impact and damage, obtain medical reports and releases, document treatment history, and develop settlement strategies
- Document claim progression and set bodily injury reserves
- Attend depositions, mediations, arbitrations, pre-trials, trials, and other legal proceedings as needed
- Mentor and train staff
- Collaborate with various departments to move claims toward final resolution
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- A minimum of three years of casualty claim experience in the auto insurance industry
- Proficiency in basic computer skills including Microsoft Office Suite products and web-based applications
- Must obtain and maintain state required licensing, where applicable
- Initiative, sound judgement, and discretion
- Comprehensive understanding of insurance policies and knowledge of relevant state laws and regulations governing auto insurance claims
- Time management skills ensuring deadlines are met for claim resolution
- Strong analytical skills to evaluate claim information, assess damages, and make informed decisions regarding liability and settlement amounts
- Effective communication skills, both verbal and written, to interact with various stakeholders
- Excellent customer service skills
- Strong negotiation skills for resolving disputes and reaching agreements
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- 401(k)
- Opportunities for personal development
- Professional challenge
- Healthy work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bodily Injury Claims InvestigationCoverage AnalysisSettlement Strategy DevelopmentClaim DocumentationStatutory Research
Soft Skills
InitiativeSound JudgementTime ManagementCustomer ServiceDiscretion
Tools & Technologies
Microsoft Office SuiteWeb-Based Applications
Certifications & Qualifications
State Required Licensing
Industry Keywords
Auto InsuranceClaims ResolutionRegulatory GuidelinesLiability AssessmentMedical Reports