Kyndryl

Infrastructure Engineer

• Diagnose complex issues across servers, networks, cloud environments, and systems to identify root causes
• Recommend solutions balancing technical feasibility, timelines, and customer priorities
• Test, refine, and automate processes to improve reliability, efficiency, and repeatability
• Assess risks and implement disruption-prevention strategies
• Plan end-to-end infrastructure solutions across platforms and technologies
• Integrate systems in hybrid cloud and on-premises environments
• Automate workflows and processes to streamline delivery and reduce errors
• Document architectures and procedures for hand-offs, knowledge sharing, and operational continuity
• Coordinate cross-functional teams including Architects, Project Managers, and Technicians
• Drive project delivery from initiation to completion while maintaining quality and timelines
• Communicate technical solutions clearly to customers and stakeholders
• Deliver high-impact results that build customer confidence
• Expand expertise across cloud platforms, enterprise IT systems, and emerging technologies
• Earn certifications and qualifications through real-world projects
• Pursue career paths toward Architect or Distinguished Engineer roles

Infrastructure Specialist

Software Engineer

• Provide comprehensive support for the IMS system infrastructure
• Proactively improve the IMS environment
• Apply system patches and install IMS-related tools
• Install, upgrade, and maintain IMS and related tools in production with minimal disruption
• Use advanced SMP/E skills for software deployment, patching, and configuration control
• Identify automation opportunities in mainframe environments
• Support environment modernization and process optimization
• Communicate with clients, negotiate, and deliver solutions
• Mentor new employees joining the IMS System Support Team

Mainframe IMS System Programmer

• Lead the design, development, customization, and enhancement of Microsoft Dynamics 365 CRM/CE solutions
• Develop and maintain plugins, custom workflow activities, business process flows, web resources, custom APIs, and client-side extensions
• Configure and customize Dataverse tables, forms, views, dashboards, relationships, business rules, security roles, teams, and field-level security
• Design and implement Power Platform solutions using Power Apps, Power Automate, and Power Pages
• Build and support integrations between Dynamics 365 CRM and enterprise systems
• Perform technical analysis, solution design, effort estimation, impact assessment, and technical design documentation
• Provide L2/L3 support for incidents, service requests, production defects, performance issues, and problem management in an AMS environment
• Lead troubleshooting, root cause analysis, defect resolution, performance optimization, and continuous improvement initiatives
• Manage solution packaging, environment migrations, data migration, release deployments, and post-production validation across Development, Test, UAT, and Production
• Implement and maintain CI/CD pipelines, source control, automated deployments, and ALM practices
• Conduct code reviews and enforce standards for security, maintainability, performance, scalability, and reusability
• Collaborate with functional consultants, solution architects, testers, project managers, support teams, and business stakeholders
• Mentor junior developers and contribute to knowledge sharing and capability development
• Monitor Dynamics 365 and Power Platform updates, assess impact, and recommend technical enhancements and best practices

Senior Microsoft Dynamics 365 CRM Developer

QA Engineer

• Define test strategies, test specifications, test cases, and test plans based on design and functional documentation
• Collaborate with engineering squads and tribes to develop features and products
• Ensure components undergo feature, integration, and system testing before customer release
• Automate test cases for regression, scalability, and performance testing
• Analyze, track, and verify defects throughout the software development lifecycle
• Design, develop, implement, execute, and troubleshoot automated test tools, frameworks, and scripts for application and API testing
• Develop, execute, and maintain automation tests for acceptance, functional, and regression testing
• Document and communicate issues to developers to facilitate efficient fixes
• Promote testing best practices and principles across the organization
• Lead quality engineering discussions
• Mentor QA Engineers in debugging, planning, and domain expertise

Senior QA

People Operations

• Define and execute the People Technology strategy and roadmap
• Lead the People Technology portfolio across HR platforms and services
• Partner with HR leadership to align technology and workforce priorities
• Drive transformation initiatives across employee and manager experiences
• Oversee delivery, support, and enhancement of People Technology solutions
• Establish governance, standards, and operating models for People Technology
• Ensure platforms remain secure, compliant, and operationally effective
• Lead vendor relationships and strategic technology partnerships
• Manage technology investments, budgets, and delivery priorities
• Drive adoption of digital HR capabilities and automation initiatives
• Ensure alignment with enterprise architecture and technology strategies
• Lead People Technology teams, service providers, and delivery partners
• Support workforce analytics, reporting, and data-driven decision making
• Champion innovation and continuous improvement across HR technology services

People Technology Lead

Communications

• Develop and manage external communications materials, including briefings, talking points, background documents, and updates aligned to approved messaging
• Coordinate engagement with industry analysts, partners, and media outlets based on defined outreach plans
• Support the preparation and execution of analyst briefings, industry events, and external announcements
• Track external engagement activity, maintain documentation, and report on outcomes using defined metrics
• Partner with internal teams to gather inputs, validate facts, and ensure consistency across external-facing content
• Monitor external coverage and industry commentary to surface insights and potential risks
• Ensure external communications follow brand, compliance, and governance requirements

External Communications Lead

• Apply I/O psychology principles to design and validate employee surveys supporting employee listening strategies and organizational culture insights
• Develop and evaluate assessments for hiring, credentialing, and upskilling
• Conduct validity and reliability testing to ensure psychometric soundness
• Design and execute experiments and data-driven interventions assessing talent and organizational initiatives
• Conduct statistical analyses on people data to identify drivers of employee behavior, engagement, and performance
• Translate complex data insights and psychological findings into actionable narratives for HR leaders, business executives, and cross-functional stakeholders
• Manage multiple projects simultaneously with ownership, organization, and accountability

People Analytics Associate

Support Engineer

Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role
Your role
As a core member of our global network team, you will be responsible for supporting the end-to-end operation, monitoring, and troubleshooting of enterprise Wide Area Networks (WAN), Campus Networks, and branch office networks. In this role, you will leverage AI-empowered tools and automation to drive high availability, continuously optimize operational efficiency, and support advanced network projects. This role is based in Shenyang or Beijing with hybrid/remote flexibility and short-term business travel opportunities.

What you will do

- Global Network Support: Maintain, monitor, and troubleshoot WAN, Campus, and branch networks across the organization to ensure high availability and seamless connectivity.

- AI-Empowered Operations: Leverage mainstream AI Large Language Models (LLMs) to optimize operational efficiency—generating and refining automation scripts (Python/Shell), analyzing network system logs, and maintaining network architecture documentation.

- Project Delivery & Collaboration: Assist senior architects with network equipment testing, cutover, and deployment, maintaining smooth cross-departmental communication and teamwork.

- Continuous Technical Learning: Stay sensitive to next-generation network architectures and emerging AI tools, actively applying new learnings directly into daily network maintenance scenarios.

Your future at Kyndryl
At Kyndryl, you will join an innovative, tech-forward network operations environment that actively embraces AI transformation and NetDevOps practices. You will work closely with senior architects and cross-functional teams, gaining access to continuous professional learning, hands-on exposure to next-generation network architectures, and dynamic career development opportunities within a supportive global organization.

Who You Are
Who you are
You are a proactive, highly driven technical professional with a passion for learning and exploring new technologies. You possess strong logical thinking and communication skills, excel at cross-functional collaboration, and can adapt effectively to multi-tasking and short-term regional travel.

Required skills and experience

- Education & Experience: Associate degree or higher in Computer Science, Network Engineering, Telecommunications, or related fields. Fresh graduates with exceptional learning ability or junior-to-mid level network engineers are welcome.

- Networking Fundamentals: Solid understanding of OSI 7-layer model and TCP/IP protocol stack, with theoretical knowledge and practical configuration experience equivalent to CCNP/HCIP level.

- Language Skills: Proficient in English reading and writing for daily technical documentation and communication.

Preferred skills and experience

- Fluent English Speaking: Fluent spoken English communication skills.

- AI Tool Practice: Proficiency in utilizing mainstream AI LLMs (e.g., DeepSeek, Qwen, MiniMax, ChatGPT, Claude) using Prompt Engineering to solve technical network or scripting problems.

- AI/Network Automation Projects: Hands-on practical experience combining AI LLMs with network or code automation in academic thesis projects, university labs, or open-source projects.

Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. 

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. 

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred! 
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Network Support Engineer

Manager

• Provide overall leadership and governance for Data Protection, Disaster Recovery, Backup & Recovery, and Cybersecurity Services
• Lead the Disaster Recovery and resiliency program, including operational readiness, DR planning, testing/exercises, recovery capabilities, remediation, and executive governance
• Oversee day-to-day service delivery and performance against contractual commitments, SLAs, security requirements, compliance obligations, and customer expectations
• Establish customer governance with executive reviews, service performance, risks, issues, priorities, and improvement plans
• Serve as the primary leadership point of contact for major incidents, escalations, service risks, and critical recovery events
• Lead cross-functional technical and delivery teams across storage, backup, recovery, infrastructure, security, resiliency, and related service areas
• Develop and manage budgets, forecasts, resource plans, utilization, and overall financial performance
• Identify operational and delivery risks and ensure mitigation, ownership, and executive visibility
• Drive continuous service improvement through problem management, process improvement, automation, standardization, and operational efficiency
• Lead strategic projects and transformation initiatives improving resilience, recoverability, cybersecurity posture, and service quality
• Partner with architecture, engineering, operations, security, and customer teams to introduce new capabilities and modernize existing services
• Identify opportunities for automation, innovation, and new service capabilities
• Develop customer executive relationships and act as a trusted advisor on resiliency, recovery, and service-delivery strategy
• Lead and mentor a geographically distributed team of technical specialists

Delivery Manager

Full-stack Engineer

• Design, build, and maintain high-volume business logic running on the mainframe
• Monitor architecture and identify opportunities to optimize code and maintain or enhance mainframe performance
• Debug, troubleshoot, and analyze complex system interactions
• Extract business logic from legacy systems for migration or integration with cloud-based services
• Refactor legacy code to enable cloud and mobile applications to interact with mainframe core data
• Collaborate and share knowledge with a global community of modernization experts

Full Stack Software Engineer

• Administer employee benefit programs, including enrollment, life events, and ongoing eligibility changes
• Respond to employee inquiries about benefits policies, programs, and procedures
• Process benefits-related transactions in HR systems
• Coordinate with external benefits vendors and internal HR partners to resolve issues and exceptions
• Support open enrollment activities, including communications, system readiness, and issue resolution
• Monitor benefit cases and requests through ticket or case management tools
• Maintain documentation and knowledge articles related to benefits processes and employee guidance
• Identify recurring issues or trends and share insights to support process improvements

Benefits Manager

• Design, develop, and implement software solutions
• Implement identified components using design documentation and functional programming specifications
• Document implemented components
• Unit-test components and prepare them for integration
• Architect solutions, test code, and deploy and build CI/CD pipelines
• Provide work estimates for assigned development work
• Guide features, functional objectives, or technologies for interested parties
• Drive innovation and take ownership of software development work
• Apply problem-solving, collaboration, and automation skills to cloud-based managed services

Software Engineer – Full Stack Development

Architect

• Design and scale Retrieval-Augmented Generation (RAG) pipelines
• Transform unstructured IT logs and documentation into optimized vector embeddings
• Manage the health and performance of vector databases such as Pinecone, Milvus, or Weaviate
• Build knowledge graphs and semantic layers
• Create automated data guardrails to detect noise, bias, and personally identifiable information
• Identify and resolve data quality issues at the source
• Build, deploy, and maintain CI/CD pipelines for data infrastructure
• Ensure data context remains fresh and reliable

Dynatrace Architect

Product Designer

• Own design workstreams end to end, from research and requirements definition through detailed design documentation, prototyping, and delivery
• Work directly with clients to understand their users and business
• Lead design reviews and advocate for design decisions with internal and external stakeholders
• Collaborate with engineering, data, and consulting teams to ensure cohesive experiences
• Iterate and refine solutions using stakeholder and user feedback
• Map journeys and build service blueprints spanning human and AI actors
• Design agentic workflows and human-in-the-loop hand-off moments
• Define interaction patterns for non-deterministic systems, including latency, ambiguity, uncertainty, and error states
• Establish best practices for visualizing, prototyping, and evaluating human/AI interaction
• Lead discovery through delivery on client engagements, producing journey maps, service blueprints, flows, wireframes, and prototypes
• Plan and run generative and evaluative user research, including research into trust in AI-driven features
• Facilitate workshops and collaborative co-creation sessions with client stakeholders, engineers, data scientists, and creative technologists
• Design dashboards, enterprise web applications, and information visualizations
• Produce clear, persuasive client presentations
• Present design decisions with clear storytelling and rationale and build alignment across the lifecycle
• Advocate for accessibility, inclusion, and ethical use of AI
• Apply AI-powered design and research tools to accelerate iteration while maintaining quality, judgment, and craft

Lead Experience Designer

• Act as a trusted advisor to customers across diverse industries
• Assess customer needs and identify requirements for new applications or upgrades
• Document specifications using Business Analysis methodologies, including use cases, requirements traceability, and process flows
• Gather stakeholder requirements and translate them into functional and nonfunctional specifications
• Guide customers through application modernization initiatives
• Assist customers in selecting and customizing packaged solutions
• Collaborate with application architects and development staff
• Analyze requirements and plan design and implementation work within time, cost, and quality targets
• Advise customers on hardware and operating system compatibility, data conversion, and training requirements
• Help customers evaluate and select between multiple applications, including packaged solutions