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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Inside Sales with a strong focus on customer support, technical assistance, and sales process management. Proficient in SAP and Microsoft Office Suite, with the ability to analyze market data and maintain quality client relationships.
Highest-signal resume keywords
Inside Sales ExperienceSAP ProficiencyCustomer Relationship ManagementFluency in English and FrenchWire and Cable Industry Knowledge
About the role
Key responsibilities & impact- Provide support to customers and outside sales representatives
- Make outbound calls to customers and prospective customers
- Process requests for quotes by issuing SAP-generated quotes based on market conditions and historical pricing
- Process and verify customer orders
- Support the full sales process, including answering price and product availability questions
- Provide technical and solution-oriented assistance
- Maintain and develop quality client relationships
- Collaborate internally to determine appropriate courses of action for sales opportunities
- Liaise between customers and LAPP departments to address needs, costs, and time constraints
- Provide technical support, including product identification and cross-referencing, or redirect inquiries to Product Management
- Create and execute proactive calling campaigns to increase year-over-year sales, reconnect with lapsed customers, and drive specifications
- Follow up on quotations by phone, email, or through Sales Managers
- Obtain market data such as competitor part numbers and pricing
- Provide feedback to Management, Product Management, and Sales Teams
- Initiate SAP delivery expedites with the CSR to improve delivery dates
- Track and manage win ratio and profitability
- Process sample requests
- Work under the general direction of the Inside Sales Manager
- No supervisory responsibilities
Requirements
What you’ll need- Must be located in Canada
- Bachelor’s degree from a College or University program
- Minimum of three (3) years related experience and/or training or equivalent combination of education and experience in Inside Sales
- Experience in the wire and cable industry preferred
- Fluency in English written and spoken is required
- Fluency in French is preferred
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions
- Ability to perform mathematical calculations involving units of measure, fractions, decimals, rates, ratios, and percentages
- Ability to solve practical problems and interpret written, oral, diagram, or schedule instructions
- Proficiency in Microsoft Office Suite, specifically Excel
- Proficiency using the Internet and Lotus Notes Database programs
- Experience with SAP is a plus
- Ability to travel to the NJ office periodically during the year
- Ability to work from home with sufficient workspace and internet availability
- Ability to meet the stated physical demands, including sitting, walking, standing, reaching, handling objects, and using close, distance, and color vision
Benefits
Comp & perks- Bonus plan participation
- Medical benefits
- Vision benefits
- Dental benefits
- Paid Time Off
- Paid Holidays
- 401(k)
- HSA/FSA
- Life Insurance
- Family-friendly work environment
- Flexible work environment
- Opportunities for professional development
- Reasonable accommodations for individuals with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Process ManagementTechnical SupportMarket Data AnalysisMathematical CalculationsQuote ProcessingOrder VerificationProactive Calling CampaignsProduct IdentificationReport WritingProblem Solving
Soft Skills
Effective CommunicationCollaborationCustomer Service OrientationPresentation SkillsRelationship Building
Tools & Technologies
SAPMicrosoft Office SuiteLotus Notes DatabaseInternet Proficiency
Industry Keywords
Wire and Cable IndustrySales SupportClient RelationshipsMarket ConditionsCompetitor Analysis