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LaunchDarklyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on implementation, adoption, and value realization for technical products. Proven ability to build relationships, manage renewals, and drive retention and expansion opportunities through effective communication and project management.
Highest-signal resume keywords
Customer Success ManagementProject ManagementRenewal Process OwnershipSales Methodology TrainingTechnical Product Experience
About the role
Key responsibilities & impact- Report directly to the regional Customer Success leader
- Serve as LaunchDarkly’s post-sales customer point of contact
- Guide new and expanding customers through implementation, adoption, use-case achievement, and value realization
- Shepherd new customers from sales handoff through product activation
- Build success plans and manage onboarding projects
- Help customers use appropriate enablement paths and assess adoption continuously
- Identify and diagnose adoption risks that may cause churn or contraction
- Build risk-mitigation strategies and coordinate with account teams
- Provide implementation and adoption best-practice guidance
- Monitor customer goals and outcomes to identify opportunities for additional products, services, and features
- Act as a trusted advisor and extension of the customer’s team
- Build customer champions and executive relationships using success metrics and value-driven insights
- Own renewal execution, weekly forecasting, retention targets, and expansion opportunities in collaboration with customers, sales, and deal desk
Requirements
What you’ll need- 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation, with a track record of exceeding targets
- Experience owning the renewal process and being held accountable to a retention quota
- Strong discovery and qualification skills
- Training in Command of the Message, MEDDIC, or another sales methodology is preferred
- Strong project management skills and experience holding customers and cross-functional teams accountable to a timeline
- Experience working on a technical product, ideally interacting with developers or other technical personas as the primary customer
- Experience within the DevOps space is preferred
- Experience with both proactive and reactive customer success motions
- Existing technical knowledge and know-how
- Proven ability to advocate for customers and the company
- Strong sales acumen and negotiation skills
- Excellent written and spoken communication skills
- Ability to work autonomously, prioritize workload, collaborate with teams, and solve complex customer problems
Benefits
Comp & perks- Restricted Stock Units (RSUs)
- Health insurance
- Vision insurance
- Dental insurance
- Mental health benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementImplementation GuidanceAdoption AssessmentRisk Mitigation StrategiesSales ForecastingRetention Quota AccountabilitySuccess Metrics AnalysisTechnical KnowledgeNegotiation SkillsDiscovery and Qualification Skills
Soft Skills
Excellent Communication SkillsProblem-SolvingAutonomous WorkCollaborationPrioritization
Certifications & Qualifications
Command of the Message TrainingMEDDIC Training
Industry Keywords
Customer SuccessAccount ManagementDevOpsOnboardingTechnical Personas