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Posted: 10/17/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and training delivery, with a strong focus on implementing and adopting Zillow Showcase products to meet client goals. Proven ability to analyze performance metrics and collaborate with sales teams to drive customer success and retention.
Highest-signal resume keywords
Customer Relationship ManagementZillow Showcase ExpertiseTraining DeliveryProject ManagementReal Estate Industry Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Serve as the day-to-day relationship lead for Showcase customers in the Enterprise segment
- Host monthly Business Reviews to discuss engagement, updated customer goals and business or product updates
- Deliver subject matter expertise on Zillow Showcase, including media and marketing
- Address challenges and concerns while driving toward initial implementation
- Advise customers on best practices and recommend system and process changes
- Champion Zillow Showcase and related products and features to agents within client brokerages
- Deliver training sessions to new users through phone, web-based, or in-person interactions
- Ensure implementation and adoption align with internal and customer goals
- Collaborate with Sales to determine renewal strategy and identify expansion opportunities
- Leverage Tableau reporting, listing performance dashboards, and agent rosters to identify opportunities
- Support clients’ goals through accountability targets
- Influence lifetime value through product adoption, retention, and customer health scores
- Efficiently onboard large, complex, and high-spend brokerage accounts
Requirements
What you’ll need- Four-year degree or equivalent experience
- At least 5 years’ experience in a client-facing position (e.g.customer success, sales, business solutions, support)
- Knowledge of the real estate industry preferred
- Strong communications and interpersonal skills
- Demonstrated organizational and time management skills
- Flexibility in scheduling to meet customer needs with short turnaround
- Ability to manage project completion with tight deadlines
- Ability to work efficiently and effectively on project teams
Benefits
Comp & perks- Equity awards
- Remote work from a physical location of the employee’s choice
- Employees may live in any of the 50 United States, with limited exceptions
- Flexible work arrangements through Cloud HQ
- Equal employment opportunity and disability accommodations
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessBusiness SolutionsPerformance Metrics AnalysisImplementation StrategyAccountability Targets
Soft Skills
Strong Communication SkillsInterpersonal SkillsOrganizational SkillsTime Management SkillsFlexibility
Tools & Technologies
Tableau ReportingPerformance Dashboards
Industry Keywords
Real Estate IndustryClient-Facing ExperienceBrokerage AccountsBusiness ReviewsProduct Adoption