Customer Success Manager
Mom's Meals | A Purfoods Company
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Mom's Meals | A Purfoods CompanyPosted 10/19/2026full-timeRemote • Iowa • United StatesMid-LevelSenior💰 $102,000 - $119,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success management, focusing on relationship-building, proactive engagement, and data-driven decision-making to enhance customer satisfaction and retention. Proficient in managing multiple priorities and collaborating cross-functionally to resolve customer challenges and implement solutions.
Highest-signal resume keywords
Customer Success ManagementCRM Platforms (Salesforce, HubSpot)Relationship-Building SkillsData-Driven Decision MakingProject Management Abilities
About the role
Key responsibilities & impact- Build and maintain strong, long-term relationships with customers
- Serve as a primary point of contact for assigned accounts
- Conduct operational check-ins and business process reviews
- Drive escalated issues to resolution
- Develop a deep understanding of customer goals, challenges, and operational needs
- Monitor customer health metrics and proactively address risks
- Identify opportunities to improve customer satisfaction and retention
- Reduce customer churn through proactive engagement and issue resolution
- Manage implementation of new and incremental services for aligned clients
- Ensure smooth transitions to ongoing support teams
- Help customers understand best practices and operational workflows
- Act as an escalation point for customer concerns and service issues
- Collaborate with internal departments to resolve customer challenges
- Advocate internally for customer needs and process improvements
- Maintain accurate customer records and engagement activity in CRM systems
- Track and report customer success metrics, risks, and opportunities
- Prepare customer status updates and executive summaries as needed
Requirements
What you’ll need- Bachelor’s degree (or equivalent experience) in Business, Communications, Healthcare Administration, Marketing, or related field preferred
- 3+ years’ experience in customer success, account management, client services, or related roles
- Strong relationship-building, communication, and presentation skills
- Excellent organizational and project management abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience using CRM platforms such as Salesforce, HubSpot, or similar systems
- Strong problem-solving, systems process, business process, and conflict-resolution skills
- Strong skills in strategic thinking, adaptability and resilience
- Data-driven decision making ability
- Experience in healthcare, technology, or service-based industries preferred
- Experience supporting enterprise or high-value clients preferred
- Knowledge of customer success KPIs and retention strategies preferred
- Experience working cross-functionally with sales, operations, and implementation teams preferred
- Ability to travel occasionally for customer meetings or company events
Benefits
Comp & perks- 10% bonus
- PTO
- Holiday pay and holiday of choice
- 401(k) match
- Life insurance
- Short-term disability
- Health, dental and vision insurance
- Maternity/paternity leave
- Health savings account (HSA)
- Flex spending accounts (FSA) – health and dependent
- Company-paid travel to headquarters for orientation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success KPIsBusiness Process ReviewOperational Check-InsConflict Resolution SkillsStrategic ThinkingProblem-Solving SkillsCustomer Health Metrics MonitoringImplementation ManagementRisk IdentificationCustomer Engagement Tracking
Soft Skills
Communication SkillsPresentation SkillsOrganizational SkillsAdaptabilityResilience
Tools & Technologies
CRM SystemsSalesforceHubSpot
Industry Keywords
Healthcare AdministrationClient ServicesService-Based IndustriesEnterprise ClientsCustomer Retention Strategies