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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management, with a strong focus on driving AI solution adoption and managing strategic accounts. Proven ability to communicate effectively with C-suite stakeholders and deliver insights that align with client business goals.
Highest-signal resume keywords
Customer Success ManagementAI Solution AdoptionCross-Functional CollaborationEnterprise Account ManagementChange Management
About the role
Key responsibilities & impact- Own and deepen relationships with a portfolio of strategic accounts
- Guide clients in adopting and scaling the Nexis+ AI solution
- Understand client business goals, KPIs, and strategic priorities
- Lead onboarding, adoption, and expansion efforts
- Serve as a cross-functional liaison with Sales, Product, Support, and Engineering
- Champion client priorities and shape the AI solution roadmap
- Develop and execute success plans, QBRs, and account health checks
- Identify upsell, cross-sell, and renewal opportunities with Sales
- Proactively mitigate risk and resolve escalations
- Drive change management and enablement programs, including training sessions, best-practice playbooks, and internal champions
- Deliver insights, best practices, and industry trends to clients
- Track AI feature adoption, product usage, NPS, churn, and account health
- Translate metrics into compelling value stories for clients and internal stakeholders
Requirements
What you’ll need- 5+ years in Customer Success, Account Management, or a similar client-facing role
- Experience with AI, SaaS, or other emerging-technology products preferred by role context
- Experience managing enterprise or strategic accounts
- Experience driving adoption of new or evolving technology
- Exceptional communication, presentation, and relationship-building skills
- Experience presenting to C-suite stakeholders
- Strong business acumen and a consultative approach
- Proven ability to work cross-functionally and influence without authority
- Comfortable navigating ambiguity and tailoring approaches for different stakeholders
- Genuine curiosity about AI and passion for helping clients adopt and unlock its value
- Experience with CRM tools like Salesforce, Gainsight, Churnzero, or other relevant platforms
- Bonus: Background in Professional Services, Management Consulting, or Financial Services
- Bonus: Experience with product integrations or technical onboarding
- Bonus: Experience driving AI or other emerging-technology adoption, digital transformation, or organizational change management initiatives
Benefits
Comp & perks- Working flexible hours
- Healthy work/life balance
- Wellbeing initiatives
- Shared parental leave
- Medical, dental and vision benefits
- 401(k) with match
- Employee Share Purchase Plan
- Wellness platform with incentives
- Headspace app subscription
- Employee Assistance and Time-off Programs
- Short-and-Long Term Disability insurance
- Life and Accidental Death Insurance
- Critical Illness insurance
- Hospital Indemnity
- Bonding and family care leaves
- Adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups
- Up to two days of paid leave each to volunteer with your charity of choice
- Annual incentive bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Health ChecksKPI TrackingUpsell and Cross-Sell StrategiesOnboarding and TrainingConsultative Selling
Soft Skills
Exceptional CommunicationRelationship BuildingPresentation SkillsBusiness AcumenAdaptability
Tools & Technologies
SalesforceGainsightChurnzeroAI SolutionsSaaS Products
Industry Keywords
Strategic AccountsDigital TransformationEmerging TechnologyProfessional ServicesManagement Consulting