Liebherr Group

Customer Support

• Serve as a high-level product support representative for dealers within the assigned territory
• Build positive relationships with the dealer network and customers
• Train dealers on customer delivery, pre-start inspections, periodic machine inspections, software updates, system downloads, warranty claim procedures, and spare-parts ordering and stocking
• Assist dealer mechanics with advanced troubleshooting and repair procedures after technical call-center remote assistance is exhausted
• Examine and evaluate warranty claims, particularly defective major components
• Evaluate dealer capability to support Liebherr machines, including technician skills, training plans, tools, and parts support
• Analyze dealer-specific training needs for continuous service-support improvement
• Follow up on field-modification completions
• Hold regular dealer meetings to address issues and concerns
• Provide upper management with detailed reports on daily activities, machine issues, dealer activity, and customer concerns

District Support Representative

Engineer

• Develop, plan, and implement a comprehensive approach to the cost-optimized series production of a new product at the target manufacturing site
• Continuously identify opportunities to improve manufacturing costs and collaborate on their interdisciplinary implementation
• Manage and coordinate project-specific manufacturing activities throughout all planning stages (prototype, pre-series, and series assembly)
• Verify and implement suitable manufacturing processes, methods, and procedures
• Assess and evaluate anticipated assembly and testing risks and define appropriate countermeasures
• Determine and establish process parameters, including the preparation and maintenance of production documentation
• Prepare make-or-buy decisions
• Identify, plan, and implement changes and improvements in series production on schedule
• Monitor projected and actual manufacturing costs and required investments
• Develop, produce, and support HVAC and hydraulic systems for rail vehicles, as well as cooling systems for temperature-sensitive transported goods

Industrial Engineer, HVAC

Field Engineer

• Diagnose, adjust, repair, or overhaul mobile equipment such as crawler cranes and drilling rigs
• Repair crane components in the yard, shop, or field
• Test and modify electrical machinery, control equipment, and circuitry
• Test and modify mechanical machinery and equipment
• Operate boom and cable equipment to troubleshoot machine problems and evaluate repairs
• Test repaired or modified equipment for performance and compliance with manufacturer specifications
• Repair and replace damaged or worn parts
• Operate and inspect heavy equipment to diagnose defects
• Dismantle and reassemble heavy equipment using hoists and hand tools
• Clean, lubricate, and perform routine maintenance on equipment and vehicles
• Examine parts using micrometers and gauges
• Read and interpret operating manuals, parts manuals, blueprints, and technical drawings
• Overhaul and test machines to ensure operating efficiency
• Diagnose malfunctions using handheld computers, motor analyzers, chassis charts, and pressure gauges
• Inspect dimensions and clearances for compliance with factory specifications
• Complete assigned paperwork
• Maintain quality standards through visual and mechanical inspections
• Promote a safe work environment and follow established safety procedures
• Oversee handling and disposal of hazardous waste
• Maintain punctuality, professional demeanor, clean work areas, respectful communication, and compliance with company programs

Field Service Technician – Crawler Cranes, Duty Cycle Machines

• Diagnose, adjust, repair, and overhaul mobile equipment such as crawler cranes and drilling rigs
• Repair crane components in the yard, shop, or field
• Test and modify electrical machinery, control equipment, and circuitry
• Test and modify mechanical machinery and equipment
• Operate mechanical boom and cable equipment to troubleshoot problems and evaluate repairs
• Test repaired or modified equipment for performance and compliance with manufacturer specifications
• Repair and replace damaged or worn parts
• Operate and inspect heavy equipment to diagnose defects
• Dismantle and reassemble heavy equipment using hoists and hand tools
• Clean, lubricate, and perform routine maintenance on equipment and vehicles
• Examine parts using micrometers and gauges
• Read and interpret operating manuals, parts manuals, blueprints, and technical drawings
• Overhaul and test machines for operating efficiency
• Diagnose malfunctions using handheld computers, motor analyzers, chassis charts, and pressure gauges
• Inspect dimensions and clearances for conformance to factory specifications
• Complete assigned paperwork
• Maintain quality standards through visual and mechanical inspections
• Promote a safe work environment and follow established safety procedures
• Handle and dispose of hazardous waste
• Maintain punctuality, professional demeanor, orderly work areas, respectful communication, and compliance with company programs

Field Service Technician – Deep Foundation Equipment

• Diagnose, adjust, repair, and overhaul mobile equipment including crawler cranes and drilling rigs
• Repair crane components in the yard, shop, or field
• Test and modify electrical machinery, control equipment, and circuitry
• Test and modify mechanical machinery and equipment
• Operate boom and cable equipment to troubleshoot machine problems and evaluate repairs
• Test repaired or modified equipment for proper performance and compliance with manufacturer specifications
• Repair and replace damaged or worn parts
• Operate and inspect heavy equipment to diagnose defects
• Dismantle and reassemble heavy equipment using hoists and hand tools
• Clean, lubricate, and perform routine maintenance on equipment and vehicles
• Examine parts using micrometers and gauges
• Read and interpret operating manuals, parts manuals, blueprints, and technical drawings
• Overhaul and test machines for operating efficiency
• Diagnose malfunctions using handheld computers, motor analyzers, chassis charts, and pressure gauges
• Inspect parts for dimensional and clearance compliance with factory specifications
• Complete assigned paperwork
• Maintain quality standards through visual and mechanical inspections
• Promote workplace safety and ensure compliance with safety procedures
• Handle and dispose of hazardous waste
• Set a positive example through punctuality, professional conduct, respectful communication, clean work areas, and promotion of company programs

• Diagnose, adjust, repair, and overhaul mobile equipment such as crawler cranes and drilling rigs
• Repair crane components in the yard, shop, or field
• Test and modify electrical machinery, control equipment, circuitry, machinery, and equipment
• Operate mechanical boom and cable equipment to troubleshoot machine problems and evaluate repairs
• Test mechanical products and equipment after repair or modification
• Repair and replace damaged or worn parts
• Operate and inspect machines or heavy equipment to diagnose defects
• Dismantle and reassemble heavy equipment using hoists and hand tools
• Clean, lubricate, and perform routine maintenance on equipment and vehicles
• Examine parts for damage or excessive wear using micrometers and gauges
• Read and interpret operating manuals, parts manuals, blueprints, and technical drawings
• Overhaul and test machines or equipment for operating efficiency
• Diagnose malfunctions using handheld computers, motor analyzers, chassis charts, and pressure gauges
• Inspect parts, dimensions, and clearances for compliance with factory specifications
• Complete assigned paperwork
• Maintain quality standards through visual and mechanical inspections
• Promote workplace safety and follow established safety procedures
• Oversee handling and disposal of hazardous waste
• Maintain clean and orderly work areas and promote company programs

• Diagnose complex mechanical, hydraulic and electrical faults in the field
• Inspect plant and equipment for conformity with established standards
• Perform major component change-outs and repairs
• Build and commission new machines
• Complete detailed service reports
• Build strong relationships with customers onsite
• Work safely while delivering premium customer service
• Support major customers across Victoria
• Occasionally travel throughout Australia and New Zealand

Field Service Technician

Production Planner

• Prepare and deliver shop floor documentation, including Production Orders, technical drawings, and quality procedures
• Plan Production Orders, focusing on Planned, Release and In-Process dates
• Enter and maintain accurate data within the ERP system
• Develop required reports and maintain production records and documentation
• Develop and manage production schedules in line with available resources and capacity
• Create and maintain WIP production schedules for internal and external operations
• Re-prioritise production schedules in response to changes in demand, materials, and operational requirements
• Provide coordination and administrative support to the production environment
• Report to the Team Leader – Production Planning

• Troubleshoot, inspect and diagnose Liebherr machinery and components, focusing on crawler cranes and deep foundation drill rigs
• Perform machinery preparation, scheduled maintenance, repairs, overhauls, commissioning and adjustments of mechanical, hydraulic, electrical, electronic and pneumatic equipment
• Recondition and repair equipment components and systems
• Perform pre-delivery inspections and prepare new and used equipment
• Service Liebherr machinery, including fluid checks, sample pulling, oil and filter checks, lubricant and filter changes, and greasing
• Inspect components, materials and equipment, correct them to specifications, and achieve timely delivery programs
• Complete final verifications specified in work instructions, scopes of work, communications and specifications
• Submit accurate and timely service reports and technical documents
• Operate and maintain tools, equipment and work areas according to company policy
• Perform other duties as assigned

Technician

• Assist qualified technicians with the inspection, maintenance, repair and overhaul of heavy equipment and machinery
• Learn to diagnose mechanical, pneumatic, and basic electrical faults
• Safely operate workshop tools, equipment and lifting devices
• Maintain a clean and organised work environment
• Successfully complete apprenticeship training and attend required trade school
• Maintain training records
• Work across different service areas
• Participate in on-the-job training to build broad industry experience
• Demonstrate commitment to safety, quality, teamwork, and continuous improvement

Apprentice Technician, Earthmoving Division

Sales

• Lead profitable sales, marketing and coordination of the Crawler Crane and Foundation Equipment product range across Australia and New Zealand
• Develop and execute national sales and marketing strategies to achieve agreed KPIs and grow market share
• Collect, analyse and report market and competitor information relating to truck pumps, batching plants and the broader product market
• Build and maintain relationships with existing customers and identify and engage new prospects across core product lines
• Prepare and distribute sales documentation, including quotations, offers and tenders, in accordance with procedures and deadlines
• Market equipment through customer presentations, demonstrations, industry events and technical product training
• Coordinate the end-to-end equipment ordering and delivery process, including product modifications, delivery strategy, system requirements and factory liaison
• Maintain accurate customer, opportunity and activity information in LIVISION and CRM systems
• Report to the General Manager

National Sales Manager – Construction Equipment

General

• Verify, receive, and process customer orders, replenishment orders, and purchase orders
• Prepare shipments and create shipping labels
• Contact carriers and arrange pickups or deliveries
• Conduct location audits and inventory checks
• File required documents and ensure proper organization
• Ensure the warehouse is clean, organized, and safe
• Perform a daily cycle count
• Collaborate with the Components, Refurbishment, and Warranty departments
• Process parts returns from customers and the field
• Organize the warehouse and storage locations to optimize workflow
• Identify the daily priorities for shipping and receiving areas
• Inspect the warehouse and note empty spaces and opportunities for improvement
• Perform a thorough weekly cleaning
• Process used parts so that items are stored, packaged, and shipped back to the factory
• Perform additional duties as required

Shipper/Receiver

• Check, receive and process sales orders, replenishment orders and purchase orders
• Prepare shipments and create labels
• Contact shipping companies and arrange pickup or delivery
• Maintain location lists and perform inventory checks
• File necessary paperwork and stay organized
• Keep the warehouse clean, tidy and safe
• Perform daily cycle counts
• Work with component and re-manufacturing departments on warehouse activities
• Process parts returns from customers and field
• Organize warehouse and storage locations to improve workflow
• Identify daily priorities in shipping and receiving areas
• Check the warehouse and note empty spaces and improvement opportunities
• Perform weekly major cleanup
• Work with the Warranty team to process items for shipping
• Process cores to ensure items are stored, packed, and shipped back to the factory
• Perform additional duties as requested

Student

• Support implementation of the Group's transfer pricing strategy
• Assist in designing and monitoring transfer pricing policies through financial analyses and benchmarking studies
• Assist with drafting and reviewing intercompany agreements for cross-border transactions
• Contribute to transfer pricing documentation and ensure compliance requirements in more than 50 countries
• Participate in transfer pricing projects through financial modelling, presentations, reports and monitoring regulatory developments
• Analyse financial and operational data to support transfer pricing policies and business decisions

Transfer Pricing Working Student, 60% - 80%

• Work as a field technician across South Australia, with opportunities for regional work
• Maintain and repair wheel loaders, material handlers, excavators and other earthmoving equipment
• Perform mechanical, hydraulic and electrical diagnosis
• Complete major and minor services
• Carry out maintenance and component replacements
• Perform fabrication and new machine builds as required
• Complete service reports
• Expand and maintain customer relationships in the field
• Deal directly with key customers