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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP support and application maintenance, with a strong ability to triage support tickets and distinguish between standard functionality and customizations. Proficient in documenting solutions and managing ticket progress in alignment with service-level agreements.
Highest-signal resume keywords
SAP Support ExperienceTicket Triage and AssessmentDocumentation SkillsKnowledge of SAP ModulesAttention to Deadlines and SLAs
About the role
Key responsibilities & impact- Receive and classify SAP support tickets by module, urgency, and impact
- Assess whether the ticket contains the necessary information and request any missing details from the user
- Determine whether the request involves standard functionality or customization
- Resolve simple Level 1 requests and guide users
- Prepare the complete case, including evidence and context, and route it to the appropriate Level 2 consultant
- Track ticket progress in the management tool [tool], in accordance with service-level agreement (SLA) response and resolution times
- Keep the user informed of the status
- Document recurring solutions and suggest process improvements
Requirements
What you’ll need- Experience as a mid-level SAP analyst in support, application maintenance, or consulting
- Generalist profile, with knowledge of the main SAP modules
- Ability to triage tickets, assess the need for additional information, and prepare cases
- Ability to distinguish SAP customizations from standard functionality
- Strong written communication skills and clarity when documenting tickets
- Organized, with close attention to deadlines and SLAs
Benefits
Comp & perks- This position is also open to people with disabilities (PwD)
- Autonomy
- Collaboration
- Knowledge sharing
- Continuous learning
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP SupportApplication MaintenanceTicket ClassificationCase PreparationStandard Functionality AssessmentCustomization Distinction
Soft Skills
Strong Written CommunicationOrganizational Skills
Tools & Technologies
Ticket Management Tool
Industry Keywords
Service-Level AgreementProcess Improvement