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Functional Analyst (Mid-Level)
Vivo (Telefônica Brasil)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in requirements analysis and functional documentation, with a strong ability to translate business needs into functional solutions within the Salesforce ecosystem. Possesses solid communication and interpersonal skills to facilitate collaboration across departments and enhance customer experience.
Highest-signal resume keywords
Requirements AnalysisFunctional DocumentationSalesforce EcosystemProcess ModelingCommunication Skills
About the role
Key responsibilities & impact- Understand business needs and transform them into clear, objective requirements, connecting functional and technological perspectives
- Actively contribute to scope definition without relying on fully structured requests
- Investigate needs, ask relevant questions, and identify the underlying business cause or actual need
- Identify gaps, risks, dependencies, and opportunities throughout demand discovery and refinement
- Connect different departments and facilitate discussions among Business, Operations, and Technology
- Consider impacts on processes, operations, and customer experience, maintaining an end-to-end view of the customer journey
- Structure complex problems and translate loosely defined scenarios into clear direction for solution enhancement
- Work with autonomy, collaboration, curiosity, and a solution-oriented mindset
Requirements
What you’ll need- Bachelor’s degree in Systems Analysis, Engineering, Business Administration, Computer Science, or a related field
- Solid experience in requirements analysis, functional documentation, and process modeling
- Ability to translate business rules into functional solutions within the Salesforce ecosystem
- Strong communication, negotiation, and interpersonal skills
Benefits
Comp & perks- Flexible benefits platform for employees and dependents, including a gym membership, meal allowance, food allowance, pharmacy assistance, health insurance, dental insurance, and life insurance
- Company-provided mobile phone
- Unlimited voice and data plan
- Discounts on landline, broadband, TV, and Vivo applications
- Annual bonus or profit-sharing program
- Private pension plan
- Subsidy for school, daycare, or nanny expenses
- Remote work
- Flexible working hours
- Birthday day off
- Corporate volunteering program
- Educational Development Program with partner institutions, discounts at educational institutions, certifications, and online courses
- Internal Recruitment Program in Brazil or abroad
- Physical, emotional, and social health initiatives, including nutritionists, psychologists, social services, and telemedicine
- Position eligible for people with disabilities and/or rehabilitated workers
- Diverse and inclusive environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Requirements AnalysisFunctional DocumentationProcess ModelingBusiness Rules TranslationSolution Enhancement
Soft Skills
Communication SkillsNegotiation SkillsInterpersonal SkillsCollaborationCuriosity
Tools & Technologies
Salesforce
Industry Keywords
Business AnalysisCustomer ExperienceDemand DiscoveryOperational ImpactEnd-to-End View