Customer Support Specialist
Medallion
Posted: 10/21/2026A
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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support within healthcare, focusing on payer enrollment and credentialing workflows. Proficient in managing high volumes of inquiries while ensuring timely resolutions and high customer satisfaction.
Highest-signal resume keywords
Customer Support ExperiencePayer EnrollmentCredentialingIntercom Ticketing PlatformGoogle Workspace Proficiency
About the role
Key responsibilities & impact- Serve as the first point of contact for customers with questions about payer enrollment, credentialing, and Medallion’s platform
- Own customer issues from start to finish by investigating, troubleshooting, and resolving inquiries
- Manage a high-volume queue of approximately 50 tickets per day while maintaining timely resolutions and high customer satisfaction
- Support customers exclusively through email and Intercom
- Collaborate with Customer Success, Product, Engineering, Operations, and other internal teams to troubleshoot issues and coordinate escalations
- Build expertise in Medallion’s platform, services, payer enrollment, and credentialing workflows
- Identify inquiry trends, gather feedback, and recommend product, documentation, and process improvements
- Report to the Customer Support Lead
Requirements
What you’ll need- 3+ years of experience in customer support, preferably within healthcare, digital health, or healthcare SaaS
- Hands-on experience with payer enrollment (PE), credentialing, or related healthcare operations
- Excellent written communication skills, with the ability to explain complex information clearly to customers and internal teams
- Experience managing a high volume of customer inquiries through a support ticketing platform, ideally Intercom
- Ability to prioritize competing requests, manage time effectively, and consistently meet response time and customer satisfaction expectations
- Proficiency with Google Workspace (Sheets, Docs, Gmail)
- Strong problem-solving skills, with the ability to investigate issues, identify root causes, and follow through to resolution
- Experience using AI tools to improve efficiency in research, workflows, or troubleshooting
Benefits
Comp & perks- Equity
- Benefits as part of the total compensation package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payer EnrollmentCredentialingProblem-SolvingHigh-Volume Inquiry ManagementAI Tools Utilization
Soft Skills
Excellent Written CommunicationTime ManagementPrioritization
Tools & Technologies
IntercomGoogle Workspace
Industry Keywords
HealthcareDigital HealthHealthcare SaaS