Memorial Hermann Health System

Recruitment

• Provide continuous observation and monitoring of assigned patients under a registered nurse’s direction
• Verbally redirect patients from at-risk behaviors and summon nursing staff when assistance is needed
• Coordinate with the Registered Nurse during relief efforts to maintain constant observation
• Maintain visual observation and report threats, safety issues, and hazards
• Screen patients, employees, and visitors using temperature readings and health-screening questionnaires
• Provide guidance to individuals who do not meet screening standards
• Participate in patient safety identification, reporting, and hand-offs
• Assist patients with eating, cleaning, walking, and brushing teeth or hair as assigned
• Follow safety rules and participate in safety programs
• Provide compassionate, personalized, and efficient patient service
• Meet Memorial Hermann policies, procedures, education, competency, productivity, and quality standards
• Perform other duties as assigned

CVMP/Sitter, PRN, Nights

Scientist

• Provide laboratory support to the Convenient Care Center and Spring Emergency Center
• Perform laboratory testing and procedures supporting patient diagnosis and treatment
• Manage daily laboratory operations, including specimen collection, processing, quality control, testing, result reporting, and distribution
• Interpret, correlate, and verify test results using laboratory techniques, principles, and instrumentation
• Maintain testing analyzers and perform corrective actions and troubleshooting
• Perform clerical duties to maintain efficient workflow
• Maintain education and testing competencies based on patient populations served
• Handle chemicals, biological specimens, and hazardous materials according to safety procedures
• Direct personnel as appropriate and communicate exceptional circumstances
• Interact with hospital personnel, volunteers, physicians, and patients regarding specimens, orders, and results
• Support point-of-care testing throughout the hospital
• Support blood bank operations and massive transfusion protocols
• Process reference laboratory specimens, monitor pending results, and follow send-out protocols
• Process and perform testing on approved research specimens as assigned
• Use system computers and vendor software
• Comply with Laboratory Services, hospital, system, governmental, and accrediting policies and standards
• Support customer service, quality, and performance improvement initiatives
• Build relationships with customers and collaborate on corrective actions
• Promote professional growth, continuing education, and competency development
• Serve as a preceptor, mentor, and resource for less experienced staff
• Perform competency assessments and participate in peer interviews or applicant competency evaluations as needed
• Perform other duties as assigned
• At Texas Medical Center Laboratories, support moderate- and high-complexity services for trauma, transplant, neonatal, ECMO, and other high-acuity populations
• Perform assigned specialized laboratory procedures and support specialized blood bank and transfusion protocols

Medical Laboratory Scientist, MLT

Analyst

• Advance the functionality and operational efficiency of assigned information systems and solutions
• Analyze, design and develop new software modules
• Advise, assist and train customers in system operation and administration
• Collaborate with customers to enhance work methodologies and tools
• Support project management activities and assist with project schedules, plans and timelines
• Set priorities, understand business and clinical applications, answer technical questions and perform assigned tasks
• Develop and deploy queries, simple applications, moderately complex reports and other business solutions using PC system development tools
• Translate customer requests into software application solution specifications
• Maintain detailed technical knowledge of assigned applications
• Identify issues, develop options and recommendations, and communicate concerns to the Team Lead or Manager
• Support customers in optimizing assigned applications and completing project-driven tasks
• Participate in rotating after-hours application support
• Provide customer training, support and problem resolution
• Perform other duties and special projects as assigned
• Ensure adherence to Memorial Hermann policies, procedures, standards, safety requirements, budget, productivity and quality expectations
• Serve as a preceptor, mentor and resource to less experienced staff

Application Analyst

Director

• Provide leadership, direction and support for one or more patient care departments
• Direct day-to-day operations for assigned patient care departments with 24/7 operational responsibility
• Direct clinical and non-clinical staff, review and approve new hires, and establish performance appraisal standards
• Identify staffing needs, coordinate staff training, and provide ongoing performance feedback
• Establish departmental scope of service, goals and strategic plans
• Review departmental policies, procedures and systems and conduct promotional activities
• Monitor and direct all patient care activities
• Evaluate programs, process improvements, client-centered outcomes and organizational outcomes
• Manage budgets, staffing, revenue, expenses, contribution margin and FTEs
• Prepare budgets and reports, forecast expenses, address negative variances and propose capital budget items
• Promote physician input and communication and respond to medical staff concerns
• Ensure compliance with regulatory and Texas Board of Nursing requirements
• Ensure safe, compassionate, personalized and efficient care for patients, staff and visitors
• Support professional growth, continuing education and skills competency
• Serve as a preceptor, mentor and resource to less experienced staff

Director of Cardiovascular Services

Representative

• Analyze overpayments to patient accounts
• Research account payment history and determine appropriate refund or correction transactions
• Review patient account credit balances and make refund, adjustment, or correction entries
• Apply insurance rules and policies when calculating refund transactions
• Verify multiple patient accounts and determine whether refunds should be applied to other accounts
• Assist insurance companies with coordination of benefits to resolve account discrepancies
• Respond to patients, patient representatives, and insurance companies regarding refund status
• Prepare refund invoices for processing overpayments
• Maintain refund status records to ensure compliance with government regulations
• Meet productivity goals assigned by management
• Adhere to Memorial Hermann policies, procedures, safety standards, budgetary specifications, and quality-of-service expectations
• Support department-based goals and serve as a preceptor, mentor, and resource to less experienced staff
• Perform other duties as assigned

Refunds Representative

Training Specialist

• Research materials and methods, develop training programs, update or modify existing courses, and establish curricula
• Oversee employee instruction and perform administrative duties such as scheduling classes and organizing enrollment
• Facilitate training in virtual, in-person, and other modalities through the Organizational Development and Learning department
• Facilitate New Employee Orientation, New Leader Orientation, Leadership Development curricula, Consumer Experience, technical trainings, and other educational programs
• Facilitate solo or co-facilitated training for frontline employees through leadership
• Prepare training locations and ensure instructors have required tools, technical equipment, materials, resources, and catering
• Assist in assessing training needs through surveys, employee interviews, and consultations with managers or instructors
• Collaborate with Training Specialists, Instructional Designers, and stakeholders to conduct needs analysis and identify knowledge gaps
• Assist with designing and creating training content and materials, including guides, manuals, and job aids
• Develop online training content with Instructional Designers, Subject Matter Experts, and leaders
• Collect training evaluations and assist in evaluating training content and facilitation
• Use the Learning Management System to track and report attendance and obtain training feedback
• Review existing training modules with internal partners
• Monitor costs, manage enrollment, schedule classes and locations in the LMS, print training materials, and send invitations
• Report to the Director of Organizational Development and Learning
• Provide safe, caring, personalized, and efficient experiences to patients and colleagues

Training and Development Specialist

General

• Collaborate with physicians and the healthcare team in delivering patient care
• Provide professional nursing care, including nursing assessments, assisting with exams and treatment, patient education, and medical-record maintenance
• Deliver safe and appropriate care according to nursing skills inventory and patient age and needs
• Coordinate nursing-care planning with an interdisciplinary team and make appropriate clinical decisions
• Collaborate with, direct, and delegate to the healthcare team to achieve positive outcomes
• Coordinate treatment plans and develop or implement discharge and transfer plans
• Participate in interdisciplinary program evaluation, process improvement, and client-centered outcomes
• Address diverse patient needs throughout the continuum of care
• Ensure safe care for patients, staff, and visitors while adhering to Memorial Hermann policies and standards
• Meet mandatory education and competency requirements and support department goals
• Serve as a preceptor, mentor, or resource to less experienced staff
• Model Memorial Hermann service standards and provide compassionate, personalized, and efficient experiences
• Perform other duties as assigned

RN, Nights – CVICU

Office Assistant

• Perform clerical duties for an assigned department
• Type letters, memorandums, and other documents
• File documents according to department procedures
• Photocopy records, forms, and other documents
• Sort and distribute departmental mail
• Answer departmental telephones as necessary
• Ensure safe care for patients, staff, and visitors
• Manage time, supplies, productivity, and quality of service within budgetary specifications
• Support department-based goals and organizational success
• Provide compassionate, personalized, safe, and efficient experiences to patients and colleagues
• Perform other duties as assigned

Office Assistant, PRN

Patient Care

• Perform patient care activities, including identifying and responding to abnormal findings
• Escalate changes in patient condition to the nurse
• Assist with activities of daily living, including elimination, hygiene, comfort, safety, nutrition, mobility, bathing, toileting, and progress activity
• Provide direct patient care under the supervision of a licensed nurse
• Obtain vital signs and visually monitor patient condition
• Document patient information accurately and report unusual changes or findings
• Maintain a safe and clean working environment
• Obtain and prepare laboratory specimens as prescribed within the scope of the role
• Help orient new employees as appropriate
• Follow Memorial Hermann policies, procedures, safety rules, and service standards
• Support mandatory education, skills competency, department goals, time management, supply management, productivity, and quality of service