OCHIN, Inc.

Coach

• Partner with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations
• Evaluate healthcare clinic workflows and provide strategic input to member leadership
• Collaborate with executive-level stakeholders on workflow assessment, optimization opportunities, strategic decision-making, and member engagement
• Deliver interactive training through personalization labs, what-to-do sessions, at-the-elbow support, and cohort-based learning during and after Epic go-lives
• Provide workflow coaching, optimization guidance, and best-practice recommendations
• Guide members and internal stakeholders through operational transformations and change-management strategies
• Design, develop, and enhance learning programs, training content, lesson plans, and training aids
• Collect and analyze feedback and learning data to improve learning activities, workflow adoption, and training effectiveness
• Collaborate with HCCN, Clinical Informatics, Research, and other departments on special projects, grant initiatives, and workflow improvements
• Configure Epic system components and document system changes and enhancements
• Mentor and coach peers and new team members
• Travel to support Go-Live installations or training
• Perform other duties as assigned

Learning Coach – Clindoc/Ambulatory

Software Engineer

• Develop and test new features, integrations, and enhancements according to design specifications and requirements
• Develop, configure, and support software and/or integrations
• Design, build, test, and implement new and existing application functionality
• Partner internally and externally to resolve technical problems, identify optimizations, and implement enhancements
• Understand aligned products, integrations, or software with OCHIN systems
• Lead working sessions with OCHIN members, vendors, and staff to design application solutions for operational needs
• Perform complex build and configuration and complete development
• Mentor and train team members in technical design, analysis, and system enhancements
• Support Go-Live installations and training that may require national travel
• Perform other duties as assigned

Developer

Medical Billing and Coding

• Deliver efficient and accurate healthcare coding services for member clients
• Ensure compliance with payer requirements, organizational policies, and applicable coding guidelines
• Extract and interpret diagnoses and procedures from patient medical records and electronic health systems
• Review patient encounters and assign appropriate diagnosis and procedure codes
• Validate accuracy and completeness of clinical information
• Support appropriate reimbursement by recommending accurate code assignments for third-party payer claims
• Identify potential high-risk coding trends
• Apply best practices to optimize revenue and enhance coding accuracy
• Research and obtain additional information from providers or clinical staff via Epic In-Basket messaging
• Proactively escalate complex or unique coding issues
• Collaborate with supervisors to resolve coding challenges
• Apply newly acquired knowledge to future scenarios
• Recommend process enhancements to improve operational efficiency and effectiveness
• Support member organizations on-site for new software installations as needed
• Perform other duties as assigned

Medical Coding Specialist – Risk Adjustment

Analyst

• Configure and support clinical applications within Epic EHR software for Acute Care member clinics
• Consult with members to provide accurate, secure, and efficient patient-care and provider-workflow solutions
• Perform routine build and configuration in Epic and related products
• Provide Level 2 technical support for ancillary integrated products
• Collect and resolve issues and coordinate with the Help Desk on JIRA resolution
• Support vendor-call agendas and represent OCHIN from a technical perspective
• Contribute to the Member Care Team support model
• Lead working sessions with OCHIN members to resolve advanced integration work orders and support issues
• Discuss workflow solutions and provide hands-on system training
• Document build specifications, team processes, and complex clinic workflows
• Quality-assure complex builds, Service Update modifications, and other work orders
• Collaborate with other OCHIN teams to address integration issues
• Provide elbow support during Go-Lives and Mock clinics
• Lead trainings and member workgroups
• Mentor, coach, and train less experienced analysts
• Develop and share workflow best practices
• Travel for new-member off-site Go-Live software installations as needed
• Provide inpatient clinic support, including potential after-hours/on-call support
• Assist Project Managers in identifying system capabilities
• Build, design, test, and document functionality of new system features
• Improve processes within the application or team
• Perform other duties as assigned

EPIC Certified Clindoc/Stork Analyst

Business Intelligence Developer

• Participate in requirement gathering and define scope and objectives of business requirements
• Document requirements, including use cases, and translate them into system requirement specifications
• Serve as a subject matter expert in assigned reporting systems for internal teams, members, and external customers
• Execute the full reporting lifecycle: design, development, testing, documentation, maintenance, and troubleshooting
• Develop and update technical documentation for reporting systems
• Balance multiple competing priorities
• Communicate via email, JIRA tickets, and phone
• Support the Population Health/Reporting Analytics department and OCHIN’s Clinic Membership and business partners
• Perform other duties as assigned

Health Care Business Intelligence Analyst

Administration

• Plan, develop, and implement member-specific training plans as part of pre-Go-Live activities
• Manage the learning experience of end users from Epic implementation through post-Go-Live
• Collaborate with executives, member coordinators, Learning Analysts, service areas, leadership, and OCHIN stakeholders
• Transfer organizational knowledge to trainers in preparation for training delivery
• Serve as a liaison between service areas, members, and OCHIN
• Assess training needs and coordinate implementation efforts
• Develop and deliver training materials
• Communicate prerequisites and manage training logistics, including licenses, login credentials, and equipment setup
• Track participation, gather feedback, and report on training effectiveness
• Assess site readiness and establish training goals
• Conduct site visits and support post-implementation training
• Manage training schedules and enroll participants in the OCHIN Open Institute
• Coordinate intern/extern placements
• Develop key performance indicators for training delivery success
• Perform other duties as assigned

Learning Program Administrator

• Administer and maintain compensation programs, salary structures, pay ranges, and job evaluation processes
• Support annual compensation planning, including merit, market, and promotional increase reviews
• Partner with leaders to evaluate compensation recommendations and align them with compensation philosophy and budget guidelines
• Assist with spot awards, bonus program administration, and recognition programs
• Conduct market pricing and benchmarking using compensation surveys and external labor market data
• Analyze market competitiveness and recommend pay positioning
• Support development and maintenance of salary ranges and compensation structures
• Support compliance with federal, state, and local pay regulations
• Assist with audits and compensation-related reporting requirements
• Maintain compensation documentation, procedures, and governance practices
• Advise People & Culture partners and business leaders on compensation matters
• Provide guidance on job evaluations, internal equity, and compensation practices
• Support organizational design and workforce planning through compensation analysis

Compensation Analyst

Community Manager

• Coordinate day-to-day operations for OCHIN Central and the Member Engagement Platform
• Set up communities, manage content intake, publish member-facing updates, track issues, and perform routine platform maintenance
• Develop, edit, and publish platform pages, posts, announcements, and guidance materials
• Maintain moderated discussion spaces, participation norms, membership processes, and escalation pathways
• Maintain governance and quality processes, including content standards, editor guidance, review cycles, documentation, templates, taxonomy, and communication practices
• Manage initiatives, timelines, requests, and deliverables
• Partner with OCHIN Central, Member Engagement, Marketing and Communications, content editors, subject matter experts, and governance groups
• Analyze engagement data, content performance, platform activity, community needs, and recurring issues
• Support reporting, continuous improvement, member self-service, and future platform enhancements
• Build relationships with subject matter experts and internal teams
• Travel nationally for Go-Live installations or training as required

Community and Programming Coordinator

Manager

• Lead Epic Install Analyst teams through system build, configuration, testing, and implementation activities
• Translate implementation standards, methodologies, and strategic priorities into operational execution
• Partner with Install Project Managers on scope, timelines, resources, dependencies, risks, and member expectations
• Ensure analyst deliverables meet quality standards, implementation milestones, and readiness criteria
• Oversee build validation, testing, defect management, and issue resolution
• Ensure adherence to implementation methodologies, governance, build standards, change control, and standard operating procedures
• Monitor implementation health and escalate risks, barriers, resource constraints, and quality concerns
• Drive implementation KPIs for timelines, quality, stabilization, member satisfaction, revenue cycle readiness, and workflow adoption
• Lead go-live readiness assessments and ensure technical deliverables are complete
• Support go-live events and rapid stabilization, including post-live issue resolution
• Monitor post-implementation performance and identify improvement opportunities
• Manage team capacity, resource allocation, workload balancing, and staffing plans
• Develop analyst capabilities through coaching, training, cross-training, mentoring, performance management, and career development
• Establish accountability for performance, productivity, quality, responsiveness, and compliance
• Monitor team metrics and operational dashboards to drive continuous improvement
• Partner with Training, Quality Assurance, Maintenance, Clinical Informatics, Development, Revenue Cycle, and Operational Services
• Build relationships with members and internal stakeholders and serve as an escalation point
• Support workforce planning, onboarding, succession planning, and talent development
• Foster a high-performance, service-oriented culture focused on collaboration, ownership, continuous improvement, and member success
• Ensure compliance with organizational policies, regulations, security, and confidentiality requirements
• Report on implementation progress, resource utilization, risks, stabilization outcomes, and team performance
• Travel nationally up to 20% for on-site Go Live support

Manager – Epic Billing Applications

Director

• Build OCHIN’s advisory services practice, including its operating model, service portfolio, delivery methods, governance, and quality standards
• Develop repeatable engagement frameworks for discovery, assessment, recommendations, facilitation, implementation support, and value realization
• Create reusable playbooks, templates, diagnostic instruments, executive-ready deliverables, discussion guides, and ROI/value assessment resources
• Partner with Finance, Legal, Business Development, Member Success, Operational Excellence, Marketing, Communications, Training, and other teams
• Translate OCHIN’s customer service philosophy into behaviors, service standards, coaching practices, and tools
• Develop OCHIN points of view and best-practice guidance grounded in data, member experience, operational expertise, and safety-net needs
• Lead, coach, and develop Strategic Advisors and assigned staff
• Design role-based learning, practice labs, observation, feedback, peer learning, and coaching
• Build a community of practice for member-facing staff
• Serve as an executive-level advisor, facilitator, role model, or engagement lead for complex member opportunities
• Guide teams in analyzing member goals and information, identifying root causes, and developing practical recommendations
• Coach teams on transitions from recommendations to member-owned action plans
• Define practice measures and feedback loops for capability adoption, engagement quality, member value, action taken, satisfaction, retention, and organizational learning
• Communicate practice progress, risks, resource needs, lessons learned, and recommendations to executive and cross-functional leaders
• Monitor health care, safety-net, customer success, and consulting trends
• Support member organizations on-site for software installations or training as needed