OpenAI

Procurement

• Own and continuously evolve the Professional Services category strategy and execution roadmap
• Set priorities based on business needs, operating goals, market insight, and risk considerations
• Own multiple complex sourcing workstreams end to end
• Lead strategic negotiations and manage a high-throughput portfolio of services engagements
• Build trusted partnerships with senior stakeholders and clarify tradeoffs
• Lead complex negotiations and design commercial structures, including master services agreements, statements of work, milestone- and outcome-based pricing, rate cards, acceptance criteria, change controls, audit rights, and termination protections
• Build scalable category mechanisms, including intake and tiering, category plans, preferred-partner models, supplier segmentation, negotiation playbooks, approval pathways, and escalation mechanisms
• Strengthen the supplier ecosystem through competitive sourcing, consolidation, performance governance, business reviews, and value-realization plans
• Partner with Finance and Accounting to improve spend visibility, forecasting, approval discipline, invoice-to-contract alignment, accounting treatment, and auditability
• Partner with Legal, People, and Extended Workforce to distinguish professional services from contingent labor and reduce co-employment, scope, intellectual-property, and delivery risk
• Produce executive-ready reporting on pipeline health, savings and cost avoidance, cycle time, supplier performance, renewal exposure, risk, forecast accuracy, and realized business value
• Drive reliable execution through documentation, clean data, timely approvals, and process improvements
• Use AI to redesign sourcing workflows, including intake, market and supplier analysis, negotiation preparation, contract and spend analysis, documentation, reporting, and decision support

Strategic Sourcing Lead, Professional Services

Growth Marketing

• Shape and execute ChatGPT’s growth plans in France
• Partner with the France GM to understand local users and identify growth opportunities
• Translate country priorities into product improvements, funnel optimizations, and performance marketing tests
• Set country growth plans and roadmap priorities with hypotheses, owners, dependencies, and measurable outcomes
• Use user research, funnel and cohort data, and competitive insight to identify local friction and prioritize opportunities
• Run performance marketing tests across relevant channels, creators, and partners
• Design and run experiments across onboarding, activation, repeat usage, re-engagement, and paid conversion
• Collaborate with Product, Engineering, Design, Data Science, Partnerships, and Marketing teams to prototype, test, and ship locally relevant experiences
• Brief and prioritize audience, positioning, creative, and channel tests
• Own the country growth scorecard across acquisition, retention, paid conversion, and unit economics
• Connect use cases, product improvements, and acquisition plans into a coherent user journey
• Run the growth operating cadence with the GM and regional teams
• Build and operate experimentation capabilities, segmentation, lifecycle journeys, performance marketing, and scalable growth tooling

International Growth Lead

General

• Shape and deliver high-impact AI engagements across DOE headquarters and the U.S. national laboratory ecosystem
• Turn customer priorities into practical deployments and sustained use of OpenAI technology
• Build trusted relationships with DOE leadership, lab directors, research leaders, and technical and mission teams
• Own delivery plans with milestones, accountable owners, customer acceptance criteria, and measurable scientific or operational outcomes
• Translate research and mission needs into actionable requirements and decisions
• Communicate progress, limitations, risks, and dependencies to researchers and senior leaders
• Connect national lab researchers with OpenAI Research, Product, and Engineering teams
• Coordinate architects, specialist engineers, and customer technical teams on architecture, data access, evaluation, integration, and deployment
• Build sustained adoption through enablement, user feedback, workflow support, and repeatable playbooks
• Lead executive reviews and focused workshops in Washington and at customer sites
• Identify and resolve security, data, infrastructure, contractual, and resourcing risks
• Prioritize across a small, matrixed team and maintain delivery momentum
• Coordinate with the Account Director, policy colleagues, and partners on DOE and science engagement
• Own delivery coordination, adoption, customer outcomes, delivery commitments, and customer acceptance without an individual sales quota

Strategic Delivery Lead, Energy and Science

• Own the cross-workstream delivery contract for designated multi-workstream programs
• Own the integrated critical path, shared dependencies, program-level commitments, decision owners, and launch gates
• Set integrated critical paths and program milestones while leaving solution design and workstream execution to technical delivery owners
• Secure named decision owners and time-bound resolution for cross-workstream blockers
• Drive cross-workstream sequencing and capacity tradeoffs within agreed scope
• Escalate changes to customer priority, use-case scope, or commercial commitments to the Account Director
• Escalate technical decisions to the relevant technical owner
• Run a program-level decision and dependency cadence
• Resolve cross-workstream resource conflicts with functional leaders
• Translate customer priorities and outcomes into program-level acceptance criteria
• Provide delivery evidence to the account team
• Define and enforce integrated launch and handoff gates
• Call a readiness hold when cross-workstream criteria are not met
• Provide leadership with a forward-looking view of program health, material risks, required decisions, and the integrated path to production and scale
• Stand down or hand off program-level governance when dedicated ownership is no longer required

Delivery Lead

Recruitment

• Lead full-cycle recruitment for G&A roles from role definition through offer acceptance
• Identify talent needs and manage the recruitment process
• Negotiate offers
• Partner with business leaders to understand departmental objectives and develop proactive hiring strategies
• Ensure an outstanding candidate experience while representing OpenAI professionally
• Uphold diversity and inclusion in hiring practices
• Collaborate with HR, Legal, and Compensation on compliance and operational excellence
• Use advanced sourcing strategies and tools to attract and engage top-tier candidates
• Enhance diversity within teams
• Advise hiring managers on interviewing, candidate evaluation, and employment branding
• Collaborate with global recruitment colleagues
• Report to the Global Head of Business Recruiting

Recruiter, G&A

Product Marketing

• Own the strategy, roadmap, and standards for ChatGPT’s consumer lifecycle email program across product launches, sustained adoption campaigns, and automated journeys
• Turn product positioning, customer research, and usage insights into clear messages, compelling creative, and practical use cases
• Map the customer journey, identify barriers to adoption, and prioritize opportunities using audience needs, behavioral data, and expected business impact
• Build and optimize onboarding, feature activation, setup reminders, and re-engagement programs for free and paid users
• Partner with the consumer subscriptions PMM and Growth teams on trials, upgrades, and subscriber retention
• Lead campaign delivery from briefing and copywriting through creative development, localization, quality assurance, and launch
• Coordinate agencies and cross-functional partners
• Define audience segments, eligibility, timing, and calls to action with Data Science and Engineering
• Develop a testing roadmap across messaging, creative, targeting, and customer journeys
• Partner with Data Science on experiment design and holdouts
• Turn successful tests into ongoing programs
• Measure incremental product adoption, active usage, retention, paid conversion, and email engagement
• Share regular readouts with learnings, limitations, and recommended next steps
• Improve campaign production and reporting through reusable templates, automation, and better tooling
• Connect email with landing pages, in-product messaging, push notifications, and broader campaigns
• Share insights that improve the customer experience

Product Marketing Manager

Support Engineer

• Work directly with customers through support tickets and live calls
• Troubleshoot and resolve complex technical issues, including API failures, integration challenges, authentication errors, and production incidents
• Provide end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance
• Become a trusted expert and go-to resource on OpenAI’s products and platform
• Serve as a critical escalation point and line of defense for complex technical issues
• Partner with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems
• Use scripting and emerging AI capabilities to improve internal tooling and automate operational workflows
• Capture learnings from customer issue resolution and help scale solutions with Product and Go-To-Market teams
• Identify automation and AI-powered workflow opportunities and implement scalable improvements
• Reduce manual effort and elevate the overall support experience
• Provide occasional holiday and weekend on-call support as needed

AI Support Engineer – Weekend Shift

Full-stack Engineer

• Reduce local development startup and iteration latency for ChatGPT engineers
• Improve Bazel and build performance for local machines, devboxes, and CI, including cache effectiveness, reproducibility, disk usage, remote cache behavior, and observability into invalidations
• Improve CI reliability and merge throughput by reducing unrelated failures, tail latency, flaky or mis-owned tests, quarantine friction, and repeated manual reruns
• Build agents that help pull requests make forward progress through rebasing, conflict resolution, CI triage, safe reruns, owner routing, and blocker identification
• Make deploy pipelines more self-healing when transient alerts, known-bad clusters, recovered synthetics, stale release candidates, or noisy gates do not require human babysitting
• Improve deploy observability so engineers can identify change status, blockers, signal trustworthiness, and ownership of next actions
• Establish metrics for commit-to-production latency, deploy-window throughput, CI tail latency, local bootup time, failure rates, manual interventions, false-positive gates, and developer-reported pain
• Diagnose distributed systems and developer workflow failures
• Build reliable automation and negotiate ownership across teams
• Balance development velocity with production safety

Software Engineer, Product Velocity

Marketing

• Own the EMEA B2B integrated marketing strategy and quarterly plan
• Align priority audiences, markets, launches, campaign sequencing, channels, and measurement with Consumer Marketing
• Translate audience insight, cultural and competitive context, product truth, customer proof, and business priorities into regional strategies and creative briefs
• Develop campaigns across paid, owned, earned, social, field, partner, and sales channels
• Partner with Sales, GTM leaders, and Marketing Operations on segmentation, target-account priorities, campaign infrastructure, attribution, reporting, and pipeline pacing
• Orchestrate Brand, Creative, Product Marketing, Customer, Communications, Growth, Demand Generation, Field, Partner Marketing, agencies, local teams, and Production into a coherent audience journey
• Serve as the marketing interface to Production by aligning scope, budgets, timing, feedback, and approvals
• Partner with Global Integrated Marketing to shape global campaigns and bring them into EMEA
• Recommend investment allocations across global, regional, and local activity
• Use AI to deepen insight, improve briefs and workflows, test new formats, and accelerate execution
• Track measurable progress across awareness, consideration, engagement, pipeline, adoption, consumption, and revenue

Integrated Marketing Manager

Program Manager

• Coordinate government participation across domain-specific Government Trusted Access programs, including cyber and biology
• Help stand up future programs as the portfolio evolves
• Own the end-to-end operating rhythm across intake, qualification, review, approval, onboarding, activation, ongoing support, renewal, and offboarding
• Maintain a portfolio view of applicants, participating organizations, access levels, requirements, owners, dependencies, commitments, risks, and decisions
• Build roadmaps, ownership maps, decision logs, risk registers, service standards, operating reviews, dashboards, and executive updates
• Coordinate cross-functional reviews across OpenAI for Government, Safety, Product Policy, Legal, Security, Product, Research, User Operations, Technical Success, Global Affairs, and domain experts
• Preserve clear decision boundaries for eligibility, policy, safety, security, and access decisions
• Identify stalled reviews, broken handoffs, unclear ownership, capacity constraints, and recurring operational gaps
• Provide context, options, and recommendations to resolve operational issues
• Partner with government-facing teams to set expectations, coordinate participant communications, and track commitments through completion
• Define and monitor program health using review time, backlog age, onboarding completion, activation, support demand, participant outcomes, and operational risk
• Convert manual and one-off work into scalable workflows, documentation, training, automation, and tooling
• Capture lessons across domains and translate them into reusable operating patterns

Program Manager – Government Trusted Access

Platform Engineer

• Lead a small team that multiplies the broader Forward Deployed Engineering organization’s impact
• Increase the rate at which customer-grounded ideas become durable, generalizable platform bets
• Embed Platform FDE capacity with customer-tagged pods for architecture, product shaping, refactoring, hardening, and reusable abstractions
• Collaborate with B2B Platform and long-term owners on architecture, interfaces, security/governance requirements, and handoff criteria
• Manage a focused portfolio of platform incubation work with hypotheses, success criteria, and measurable adoption outcomes
• Translate deployment signal into reusable capabilities for long-term owners
• Lead through influence across multiple stakeholders and establish clear responsibility boundaries
• Guide platform bets through sequencing, validation, and adoption measurement
• Build and validate working software with design partners, instrument usage and outcomes, and iterate based on real-world constraints
• Maintain standards for design, code quality, testing, observability, and operational readiness
• Coach and develop engineers through feedback, expectations, and team mechanisms
• Make tradeoffs under ambiguity, communicate decisions, and drive outcomes through partnership

Platform Engineering Manager – Forward Deployed Engineering

Communications

• Build and manage a mixed-methods research program from initial questions through study design, fieldwork, analysis, reporting, and documentation
• Establish high standards for research quality, consistency, and responsible research practice
• Design rigorous quantitative research, including surveys and longitudinal studies
• Oversee questionnaire design, sampling, weighting, vendor quality, analysis, and communication of uncertainty and limitations
• Lead qualitative research, including interviews and focus groups, to understand interpretation of complex policy topics
• Use qualitative insights to improve the clarity, accuracy, and usefulness of policy communications
• Turn findings into executive-ready reports with practical recommendations
• Partner with Policy, Communications, Product, Marketing, Data Science, Legal, Privacy, and other teams
• Build reusable research tools, benchmarks, and knowledge to strengthen decision-making over time

Research Lead, Policy Communications

DevOps Engineer

• Own the end-to-end data-center hardware quality and reliability loop for OpenAI’s 3P infrastructure and 1P current and next-generation platforms
• Build and govern the field-quality data model across telemetry, tickets, RMA/repair, failure analysis, firmware, configuration, supplier, and manufacturing genealogy
• Define AFR, ASR, DPPM, MTBF/MTTR, repeat-repair, NTF, repair-cycle-time, and forecast-versus-actual metrics with explicit denominators and uncertainty
• Provide fleet-level macro views and unit/FRU/cohort-level micro views; detect shifts and bound affected populations
• Lead systemic field-failure triage, containment, failure analysis, 8D/CAPA, risk assessment, corrective-action verification, and recurrence monitoring
• Develop cohort, life-data, reliability-growth, and spare-demand projections by product, FRU, supplier, configuration, geography, and age
• Partner with MQE and NPI to convert field mechanisms into manufacturing-test coverage, screening/stress profiles, diagnostics, control plans, DFR/DFS requirements, FMEA/FTA, mission profiles, FRU strategy, and qualification gates
• Verify whether upstream changes reduce field recurrence
• Define supplier/CM failure-analysis standards, field-data contracts, scorecards, escalation paths, and closure evidence
• Provide serviceability, TCO, and spares inputs without owning inventory execution or procurement
• Create executive decision packages covering population at risk, exposure, confidence, options, cost/risk, and recommendation
• Run the cross-functional reliability council and mentor 1P and 3P Field Quality Engineers as the team grows

Data Center Hardware Quality – Reliability Engineer

• Define the model CI strategy for frontier models running on OpenAI custom silicon and integrated accelerator systems
• Build production CI/CD pipelines for functional regression, performance benchmarking, software stability, and release qualification
• Design test matrices across models, configurations, hardware generations, software components, and deployment environments
• Create performance baselines, regression detection, bisect and triage workflows, and failure ownership processes
• Establish GitOps practices for reproducible configuration, promotion, rollback, auditability, and environment consistency
• Shape monorepo architecture, dependency management, build and test boundaries, change validation, and developer workflows
• Develop orchestration, artifact management, caching, scheduling, observability, and capacity controls for accelerator-backed CI
• Partner with model, compiler, kernel, runtime, firmware, validation, and hardware teams to automate release-risk gates
• Improve CI reliability, speed, debuggability, and cost efficiency while maintaining production confidence

Software Engineer – DevOps

Technical Recruiter

• Independently manage stakeholder expectations for top-of-funnel initiatives across the business
• Partner with executives and hiring managers to understand current and future hiring needs
• Design and execute strategic sourcing plans to map talent and drive top-of-funnel activity
• Own the candidate experience from first engagement through loop interview stage
• Deliver exceptional candidate service and fast turnaround
• Advise hiring teams with talent market insights, funnel data, and best practices
• Source technical talent through creative outreach, events, and passive campaigns
• Build and maintain nurturing campaigns and brand-forward recruitment marketing efforts
• Drive key hires across engineering, AI, and technical domains