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Posted: 9/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support and implementation services for Tru-D devices, ensuring customer satisfaction through effective training, relationship management, and problem-solving. Proficient in utilizing Salesforce.com and Microsoft Office Suite to monitor performance and maintain accurate records.
Highest-signal resume keywords
Technical Support ExperienceCustomer Service ExperienceSalesforce.com ProficiencyHealthcare KnowledgeMechanical or Electrical Knowledge
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide technical support and implementation services for Tru-D customers
- Serve as the primary post-sale contact for new and existing Tru-D customers within the geographic area
- Drive customer disinfection program success and build relationships with Tru-D operators and managers
- Service existing devices under Tru-D warranty obligations
- Identify, manage, mitigate, and escalate service issues
- Execute repairs, troubleshooting, and upgrades
- Perform annual preventive maintenance service calls
- Train new and existing accounts on Tru-D device operation and accompanying software
- Provide initial, retraining, new staff, and operator-shadowing training
- Develop and maintain customer relationships to ensure satisfaction and program effectiveness
- Handle customer and product-related inquiries and collaborate with departments to resolve issues
- Monitor client performance using Tru-D software tools, dashboards, KPIs, and reports to drive utilization
- Support quality investigations, determine root causes, assess customer needs, and provide solutions
- Implement new devices through uncrating, inspection, testing, and demonstrations
- Support sales presentations, demos, and trade shows as needed
- Maintain accurate customer relationship and needs records in Salesforce.com and other internal management tools
- Maintain service tools and inventory
- Travel to multiple hospital facilities within the territory and adjust travel based on customer needs
- Participate in the on-call rotation for the 24-hour hotline
Requirements
What you’ll need- Associates or bachelors degree preferred
- Must obtain required hospital credentialing as needed
- Proficient computer skills, including Microsoft Office Suite
- Basic knowledge of Salesforce.com preferred
- Customer Service experience required
- Knowledge of Healthcare preferred
- Technical support experience preferred
- Reliable, with efficiency, accuracy, and attention to detail
- Strong organizational and interpersonal skills
- Ability to learn quickly and multitask
- Strong analytical and problem-solving skills
- Highly motivated, with ability to work independently, multitask, and collaborate effectively in a team environment
- Sense of urgency and ability to prioritize and use critical thinking to make timely decisions
- Mechanical or electrical knowledge preferred
- Legally authorized to work in the United States without current or future employer-sponsored visa sponsorship
- Required hospital credentialing as needed
- Willingness to travel frequently within the territory, including up to 80% overnight travel
- Ability to support second- and third-shift training and on-call support rotation
Benefits
Comp & perks- Medical, behavioral & prescription drug coverage
- Health Savings Account (HSA)
- Dental coverage
- Vision coverage
- 401(k) savings plan with company match and profit sharing
- Basic and supplemental Life and AD&D insurance
- Flexible Spending Accounts (FSAs)
- Short- and long-term disability
- Employee Assistance Program (EAP)
- Health Advocacy Program
- Legal services
- Critical illness coverage
- Hospital indemnity coverage
- Accident coverage
- Identity theft and fraud protection
- Pet insurance
- Employee discounts
- Sick & safe leave
- Vacation
- Company and floating holidays
- Paid parental leave
- Summer hours, depending on position
- Flex place/flex time options, depending on position
- Bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportPreventive MaintenanceTroubleshootingRepairsDevice Operation TrainingKPI MonitoringProblem-SolvingAnalytical SkillsAttention to DetailMultitasking
Soft Skills
Interpersonal SkillsOrganizational SkillsSense of UrgencyCollaborationReliability
Tools & Technologies
Tru-D Software ToolsSalesforce.comMicrosoft Office Suite
Certifications & Qualifications
Hospital Credentialing
Industry Keywords
HealthcareCustomer Relationship ManagementDisinfection ProgramsService Issues ManagementOn-Call Support