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Planet DeposCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving capabilities and analytical thinking while effectively managing urgent communications and client relationships. Proficient in Microsoft Office applications and capable of cross-functional support in a collaborative environment.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyAnalytical ThinkingInterpersonal Communication SkillsOrganizational Skills
About the role
Key responsibilities & impact- Monitor and promptly respond to urgent emails received in public folders during non-business hours
- Resolve email matters through completion and communicate required follow-up to appropriate Department Managers
- Answer and manage calls received through the after-hours emergency line
- Handle issues through resolution and escalate or coordinate follow-up with Department Managers as needed
- Build and maintain relationships with domestic and international clients, court reporters, videographers, interpreters, and vendors
- Identify and assign appropriate resources to cover urgent or time-sensitive job requests
- Format, review, and distribute rough draft transcripts to clients
- Accurately process final transcripts in accordance with company standards
- Provide cross-functional support to other departments during peak periods or as operational needs arise
- Maintain current knowledge of Operations Department protocols and perform foundational functions across departments
- Accurately document and review Job Notes within ReporterBase
- Perform additional duties and responsibilities as assigned
Requirements
What you’ll need- Bachelor’s degree preferred, or a minimum of three (3) years of experience in a customer service–focused environment
- Demonstrated analytical thinking, sound judgment, and strong problem-solving capabilities
- Proficient in Microsoft Office applications (Outlook, Word, Excel, and Teams)
- Ability and eagerness to learn and apply processes and protocols across multiple departments
- Excellent interpersonal and communication skills, with the ability to interact professionally and effectively with customers in real-time
- Strong organizational skills with the ability to prioritize tasks, manage competing deadlines, and thrive in a collaborative team environment
- Proven ability to maintain professionalism, discretion, and confidentiality in all interactions and work settings
- Prior remote work experience with demonstrated success in a virtual environment is strongly preferred
- Willingness to complete a comprehensive 5–6 month training period
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Voluntary Term Life Insurance
- Voluntary Long-Term Disability
- Paid Time Off
- Paid Holidays
- 401(k)
- Employee Assistance Program (EAP)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email ManagementTranscript FormattingJob Note DocumentationProblem-SolvingCross-Functional Support
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsProfessionalismDiscretion
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft TeamsReporterBase
Industry Keywords
Customer ServiceVirtual EnvironmentOperational ProtocolsClient RelationshipsTime-Sensitive Requests