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Restaurant Brands InternationalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in restaurant operations leadership, focusing on operational excellence, guest satisfaction, and effective coaching of management teams. Proficient in analyzing operational data to drive improvements and ensure adherence to brand standards.
Highest-signal resume keywords
Restaurant Operations LeadershipCoaching And TrainingOperational Execution ImprovementGuest Satisfaction AnalysisQSR Operating Routines
About the role
Key responsibilities & impact- Drive operational excellence, guest satisfaction, and brand standards across assigned Popeyes restaurants
- Coach restaurant general managers and leadership teams on speed of service, order accuracy, food quality, hospitality, cleanliness, and safety
- Track execution against Elevate routines and other operational frameworks
- Use guest satisfaction surveys, FSS scores, and complaint data to identify underperforming restaurants
- Deliver in-restaurant coaching and training during new restaurant openings and distressed restaurant turnarounds
- Partner with the Popeyes Franchise Business Partner to align operations coaching with franchise business plans
- Provide monthly progress updates to the Franchise Business Partner
- Spend four days per week in restaurants, typically visiting 2–3 restaurants per day
- Join restaurant visits with Franchise Business Partners and align coaching plans with business priorities
- Prepare visit reports, update tracking systems, and communicate with Field & Ops Services leadership
- Participate in business reviews focused on operations improvement
- Conduct deep-dive operations reviews and escalate chronic issues as needed
- Support systemwide initiatives, including new restaurant openings, Elevate rollouts, and seed training for brand initiatives
Requirements
What you’ll need- Bachelor’s degree or equivalent operational experience
- At least 3 years of restaurant operations leadership experience in QSR
- Proven track record of improving operational execution and guest satisfaction
- Experience in training, coaching, or leading restaurant managers/teams
- Strong coaching and training ability, with practical “in-the-moment” feedback skills
- Excellent knowledge of QSR operating routines, guest service fundamentals, and food safety
- Ability to analyze guest and operational data, then translate into clear action plans
- Highly organized, disciplined, and comfortable managing a large portfolio
- Strong communication and collaboration skills
- Ability to travel up to 75%, including regular nights/weekends and occasional overnight travel
- Resilient and hands-on, willing to spend the majority of time in restaurants
- Committed to growing the Popeyes brand by raising operational standards consistently in assigned territory
Benefits
Comp & perks- Comprehensive global paid parental leave program
- Free telemedicine support
- Free mental wellness support
- Benefits focused on physical, mental and financial wellness
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational FrameworksData AnalysisFood Safety KnowledgeGuest Service FundamentalsTraining And Development
Soft Skills
Strong CommunicationCollaboration SkillsOrganizational SkillsResilienceIn-The-Moment Feedback
Tools & Technologies
Tracking SystemsGuest Satisfaction SurveysFSS Scores
Industry Keywords
QSROperational ExcellenceBrand StandardsRestaurant TurnaroundsFranchise Business Plans