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Rochester Regional HealthPosted 10/21/2026full-timeRochester • New York • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong patient interaction skills, including greeting patients, managing appointments, and processing payments. Proficient in insurance verification and maintaining a welcoming environment while handling administrative tasks.
Highest-signal resume keywords
Patient Check-In And Check-Out ProceduresInsurance VerificationCustomer Service ExperienceFine Motor SkillsClear Visual And Auditory Ability
About the role
Key responsibilities & impact- Greet patients and their families
- Perform patient check-in and check-out procedures
- Process and collect payments
- Manage incoming calls and provide necessary information
- Provide directions to patients
- Schedule patient appointments
- Complete patient registration according to departmental policy
- Verify insurance eligibility and coverage
- Obtain precertification or authorization when applicable
Requirements
What you’ll need- Warm and inviting disposition
- Associate degree preferred
- One year of customer service experience preferred
- Ability to perform prolonged sitting and sedentary office-based work
- Fine motor skills for computer work, writing, and telephone use
- Clear visual and auditory ability
- Ability to manage extended concentration, frequent interruptions, independent decision-making, and information processing
- Some roles may require flexible hours, TB screening, or a valid driver’s license
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationPayment ProcessingAppointment SchedulingPrecertification Or AuthorizationInformation Processing
Soft Skills
Warm And Inviting DispositionIndependent Decision-MakingAbility To Manage Extended Concentration
Certifications & Qualifications
Associate Degree PreferredValid Driver’s License
Industry Keywords
Patient InteractionSedentary Office-Based WorkTB Screening