Ryan

Account Executive

• Sell the tax.com™ platform, a comprehensive corporate tax software, to new mid-market and enterprise customers across multiple industries
• Manage complex sales cycles from discovery and relationship development through closing and onboarding
• Partner closely with Sales Development Representatives, Sales Engineers, and Sales Management to develop strategies for exceeding quotas
• Maintain ownership of and accountability for assigned targets, with a strong focus on the activities that drive success
• Provide thought leadership, market feedback, and customer insights to support product innovation and improve overall sales productivity
• Develop referrals and reference accounts by building long-term strategic relationships
• Promote the tax.com™ platform in the mid-market and enterprise marketplace
• Develop new business opportunities with client finance and tax functions and their information technology counterparts

Account Executive, Tax Software Sales

• Provide exceptional client service to multi-state companies by to identify tax savings opportunities
• Assist multi-state companies with state and local tax controversies, including preparing clients for discussions with auditors, representing the client at hearings and appeal meetings, and preparing protests
• Research and draft technical memoranda regarding state and local tax questions or issues
• Respond to client inquiries and requests from tax authorities
• Review documentation and research issues
• Work with raw data to complete detailed calculations
• Work side by side with subject matter experts in a team-based environment
• Participate in training and development to become a state, local, federal, and international tax professional
• No supervisory responsibilities

Tax Consulting Intern

Project Manager

• Lead and deliver projects helping clients identify, document, calculate, and secure Federal and state income tax incentives
• Manage key project workstreams and analyze financial and technical data
• Conduct tax research and support audit defense
• Prepare and review technical deliverables, memorandums, interview reports, and tax incentive calculations
• Serve as a primary point of contact for clients and manage expectations throughout engagements
• Lead client interviews and participate in meetings to present findings, methodologies, and tax positions
• Provide coaching, mentoring, technical guidance, and on-the-job training to Consultants
• Review Consultant work for accuracy, completeness, and alignment with project standards
• Gather, organize, and analyze financial, technical, engineering, and operational data
• Create or review complex calculation models and databases
• Analyze engineering documentation, construction drawings, and qualifying design activities for tax incentive compliance
• Support and potentially lead IRS and state audit defense activities
• Collaborate with Federal Income Tax, International Tax, and other Ryan practice groups
• Develop and support client proposals, planning strategies, and deliverable presentations
• Facilitate knowledge sharing and contribute to process improvement

• Provide exceptional client service to multi-state companies by identifying tax savings opportunities
• Assist multi-state companies with state and local tax controversies, including preparing clients for discussions with auditors, representing clients at hearings and appeal meetings, and preparing protests
• Research and draft technical memoranda regarding state and local tax questions or issues
• Respond to client inquiries and requests from tax authorities
• Review documentation and research issues
• Work with raw data to complete detailed calculations
• Work side by side with subject matter experts in a team-based environment
• Receive training and development to become a state, local, federal, and international tax professional
• No supervisory responsibilities

• Lead and deliver projects helping clients identify, document, calculate, and secure Federal and state income tax incentives
• Manage key project workstreams and analyze financial and technical data
• Conduct tax research and prepare and review technical deliverables
• Support audit defense activities and respond to IRS and state inquiries
• Serve as a primary point of contact for clients and manage expectations throughout engagements
• Lead client interviews with technical, engineering, finance, and tax personnel
• Present findings, methodologies, and tax positions in client meetings
• Develop and support client proposals, planning strategies, and deliverable presentations
• Collaborate with Federal Income Tax, International Tax, and other practice groups
• Gather, organize, and analyze financial, technical, engineering, and operational data
• Create or review complex calculation models and databases
• Analyze engineering documentation, construction drawings, and qualifying design activities for tax incentive compliance
• Prepare and review memorandums, interview reports, tax incentive calculations, and other project deliverables
• Coach, mentor, and train Consultants
• Review Consultant work for accuracy, completeness, and alignment with project standards
• Facilitate knowledge sharing and contribute to process improvement
• Perform other duties as assigned

Executive

• Support the full client lifecycle from onboarding new clients to managing renewals and identifying growth opportunities
• Proactively contact new and existing clients via outbound calls, email, and virtual meetings
• Build strong early-stage relationships and create a positive first impression
• Explain onboarding steps, required documentation, and service processes
• Ensure a smooth transition to internal delivery teams
• Gather, track, and verify client documentation, including leases, accounts, rent details, and operational data
• Ensure information is complete and accurate before handover
• Maintain records and update CRM systems in real time
• Monitor progress to minimise onboarding delays
• Maintain regular client contact throughout the service cycle
• Track contract timelines and support renewal conversations
• Reinforce delivered value and address client questions or concerns
• Support retention by clarifying outcomes and next steps
• Identify re-engagement opportunities
• Identify opportunities for additional services, including Lease Consultancy, Contract Renewal Services, and Additional Property Reviews
• Position services consultatively and collaborate with senior team members to convert growth opportunities

Client Renewals Executive

• Proactively contact new and existing clients via outbound calls, email, and virtual meetings
• Build strong early-stage relationships and create a positive first impression
• Clearly explain onboarding steps, required documentation, and service processes
• Ensure a smooth and efficient transition to internal delivery teams
• Gather, track, and verify required client documentation, including leases, accounts, rent details, and operational data
• Ensure information is complete and accurate before handover
• Maintain high-quality records and update CRM systems in real time
• Monitor progress to minimise onboarding delays
• Maintain regular contact with clients throughout the service cycle
• Track contract timelines and support renewal conversations
• Reinforce the value delivered and address client questions or concerns
• Support retention by ensuring clients understand outcomes and next steps
• Identify re-engagement opportunities where appropriate
• Identify opportunities to introduce Lease Consultancy, Contract Renewal Services, and Additional Property Reviews
• Position services in a consultative, client-centric manner
• Collaborate with senior team members to convert growth opportunities

IT Support

• Maintain and manage distributed desktop and laptop systems and software
• Provide Tier 1-2 helpdesk support for an enterprise environment of 6,000+ users
• Troubleshoot and resolve technical issues for end users, including VP-level and executive employees
• Respond to support tickets and service requests via phone, ticketing systems, collaboration tools, and remote support platforms
• Support remote and in-office users while meeting SLA targets
• Perform desktop software deployments, imaging, application installations, patching, firmware updates, and BIOS maintenance
• Track and maintain hardware assets, inventory records, spare-parts logs, and work logs
• Support end-user onboarding, workstation setups, office moves, hardware swaps, and equipment reconnects
• Diagnose and repair desktop and laptop hard drives, monitors, and printers
• Assist system, network, and IT Infrastructure administrators with complex technical tasks and server hardware installation
• Participate in desktop administration and companywide on-call support rotations
• Conduct testing and assist in general lab work
• Train, mentor, and coach team members and employees
• Assist with system backups, recovery, new software installation, and systems support
• Maintain current Firm software versions on end-user systems
• Follow information systems policies and controls for data accuracy, security, and legal and regulatory compliance
• Assist with other projects and duties as assigned

Desktop Administrator II, IT Infrastructure

Digital Marketing

• Create a positive team member experience through effective collaboration, cross-training, documentation, and knowledge sharing across the global Digital Marketing team
• Build, test, launch, and optimize email campaigns, landing pages, forms, and related digital assets
• Partner with Field Marketing, Events, Marketing Performance and Technology, CRM, and external partners to translate campaign requirements into digital execution
• Build, configure, test, and deploy assets and workflows within Salesforce Account Engagement and Knak
• Support lead capture, qualification, routing, attribution, campaign tracking, Salesforce handoff, UTMs, custom redirects, and QA
• Maintain marketing database hygiene, data quality, suppression logic, segmentation, duplicate management, acquisition data integration, and Account Engagement-Salesforce synchronization
• Perform campaign QA, including links, forms, rendering, personalization, tracking, automation logic, and data flow
• Monitor campaign performance and conduct post-campaign analysis to identify optimization opportunities
• Maintain platform documentation, operational standards, user access, production schedules, and campaign workflows
• Assist with Ryan.com updates, SEO, analytics validation, paid search, and paid social
• Coordinate with colleagues across global teams and time zones
• Interact with internal employees, external vendors, technology partners, developers, and clients as needed

Senior Specialist, Digital Marketing

• Maintain and manage distributed desktop and laptop systems and software
• Provide Tier 1-2 help desk support in an enterprise computing environment of 6,000+ users
• Troubleshoot and resolve technical issues, including issues for VP-level and executive employees
• Respond to support tickets and service requests using phone, ticketing systems, collaboration tools, and remote tools
• Support remote and in-office users while meeting SLA targets
• Assist with desktop software deployments, imaging, application installations, patching, and backups/recovery
• Track and maintain hardware assets, inventory records, spare-parts logs, and work logs
• Support end-user onboarding, workstation setups, office moves, hardware swaps, and equipment reconnects
• Install, troubleshoot, repair, and maintain desktop computers, laptops, printers, monitors, hard drives, BIOS, and firmware
• Assist System Administrators and Network Administrators with complex technical tasks and equipment troubleshooting
• Participate in on-call support rotations
• Conduct testing and assist in general lab work
• Train, mentor, and coach team members and employees
• Follow information systems policies and controls for data accuracy, security, GDPR, and legal/regulatory compliance
• Assist with IT Infrastructure projects and other duties as assigned

Consultant

• Conduct VAT reviews and audits to identify areas for improvement and recommend solutions to enhance compliance and efficiency.
• Advise clients on VAT compliance and guide VAT-related issues, ensuring adherence to applicable laws and regulations.
• Gather, analyze, and make recommendations based on customer data that improve the organization’s operating efficiencies and costs.
• Analyze and interpret complex VAT regulations and legislation, providing accurate and timely advice to clients.
• Stay updated on the latest VAT developments and changes in legislation and proactively communicate their impact to clients.
• Collaborate with cross-functional teams, such as finance, legal, and tax departments, to ensure alignment and integrated VAT solutions.
• Perform other duties as assigned.

Account Executive, Tax Software Sales

Tax Consulting Intern

Project Manager

Tax Consulting Intern

Project Manager

Client Renewals Executive

Client Renewals Executive

Desktop Administrator II, IT Infrastructure

Senior Specialist, Digital Marketing

Desktop Administrator II, IT Infrastructure

Consultant, VAT Recovery