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Teamcenter PLM – IT Service Manager
Sabel Systems Technology Solutions, LLCCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced expertise in Siemens Teamcenter PLM administration, configuration, and troubleshooting, alongside strong leadership in managing technical support teams and ensuring SLA compliance. Proficient in incident management, customer relationship management, and maintaining operational performance within a government contracting environment.
Highest-signal resume keywords
Siemens Teamcenter PLM AdministrationIncident ManagementITIL V3/V4 Foundation CertificationDoD 8140/8570 IAT Level II ComplianceTeam Leadership and Mentoring
Tech Stack
Tools & technologiesERPServiceNow
About the role
Key responsibilities & impact- Lead AF-PLM Teamcenter Level 2 technical support operations, ensuring contractual performance, SLA compliance, and customer satisfaction
- Provide advanced Teamcenter technical leadership in administration, configuration, workflows, access controls, projects, and complex troubleshooting
- Direct incident and request management, including severity assessment, prioritization, escalation, root-cause analysis, and resolution
- Coordinate Level 1, Level 2, and specialized technical support teams to resolve issues and maintain service continuity
- Supervise technical personnel through performance management, mentoring, staffing, training, and professional development
- Serve as primary liaison between government stakeholders, program leadership, and technical teams
- Oversee project and user onboarding, application access, configuration requests, and operational changes
- Maintain support procedures, knowledge articles, end-to-end workflows, escalation paths, and transition documentation
- Monitor response and resolution times, incident trends, user satisfaction, and operational performance to drive improvements
- Coordinate communications regarding outages, maintenance, upgrades, security requirements, and business continuity activities
Requirements
What you’ll need- U.S. citizen with an active Secret security clearance
- 7+ years supporting or administering Siemens Teamcenter PLM, with advanced hands-on troubleshooting and configuration expertise
- 5+ years of experience managing Tier 1/2 service teams
- Bachelor’s degree in an information technology-related field (Computer Science, Information Systems, or closely related discipline)
- ITIL V3 or V4 Foundation certification, or willingness to obtain certification within 60 days
- Demonstrated proficiency with Teamcenter organizations, groups, roles, projects, workflows, access controls, and application administration
- Experience leading technical personnel and managing enterprise IT service delivery, escalations, and SLA performance
- DoD 8140/8570 IAT Level II compliance, or willingness to obtain certification within 60 days
- Strong communication, customer relationship management, analytical, and documentation skills
- Ability to meet applicable DoD security and access requirements
- Preferred: DoD or federal PLM program experience and familiarity with government contract reporting and CLINs
- Preferred: Teamcenter BMIDE, CAD/ERP integration, testing, deployment, or upgrade experience
- Preferred: ServiceNow, SharePoint, Excel, Visio, ITIL, project management, or applicable DoD 8570/8140 credentials
Benefits
Comp & perks- Healthcare
- Financial assistance in the event of illness, injury, disability, loss of work, or death
- Health savings accounts
- Retirement plans
- Paid time off
- Paid holidays
- Education and training program reimbursement
- Competitive benefits and compensation package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Teamcenter ConfigurationAdvanced TroubleshootingAccess Control ManagementWorkflow AdministrationIncident ResolutionPerformance ManagementRoot-Cause AnalysisService Delivery ManagementProject ManagementUser Onboarding
Soft Skills
Strong CommunicationCustomer Relationship ManagementAnalytical SkillsDocumentation Skills
Tools & Technologies
ServiceNowSharePointExcelVisio
Certifications & Qualifications
ITIL V3/V4 Foundation CertificationDoD 8140/8570 IAT Level II Compliance
Industry Keywords
Government ContractingDoD Security RequirementsPLM Program ExperienceCLINsCAD/ERP Integration