Sailor Health

Therapist

• Deliver high-quality, evidence-based psychotherapy to older adults in a virtual setting
• Design personalized treatment plans for each patient
• Work independently as part of a collaborative, supportive care team
• Manage documentation using the streamlined EMR and AI documentation tools
• Participate in regular paid case consultations
• Provide therapy through Medicare-covered services, with support from Care Navigators and Healthcare Advocates
• Build a caseload based on clinician availability and matched patient demand

Therapist – Older Adults, LCSW, LMFT, LPC

• Deliver high-quality, evidence-based psychotherapy to older adults in a virtual setting
• Design personalized treatment plans for each patient
• Work independently as part of a collaborative care team
• Manage documentation using the streamlined EMR and AI documentation tools
• Participate in regular paid case consultations
• Set availability and build a caseload with matched patients
• Coordinate with Clinical Quality Leads, provider support staff, Care Navigators, and Healthcare Advocates
• Provide care for patients navigating grief, loss, isolation, and difficult life transitions

Therapist – Older Adults, LCSW / LMFT / LMHC

• Deliver high-quality, evidence-based psychotherapy to older adults virtually
• Design personalized treatment plans for each patient
• Work independently as part of a collaborative care team
• Manage documentation using the EMR and AI documentation tools
• Participate in regular paid case consultations
• Build a flexible caseload based on personal availability
• Support patients experiencing grief, loss, isolation, and late-life transitions

Therapist – Older Adults, LISW, IMFT, LPCC

Advocate

• Run onboarding for new Healthcare Advocates
• Check in with advocates at 30, 60, and 90 days
• Hold regular office hours for advocate questions and difficult patient situations
• Track performance data across the advocate network
• Identify and surface high-performing advocates
• Help advocates navigate challenging patient situations
• Create and refine repeatable protocols and playbooks
• Identify and close onboarding and training gaps
• Expand advocate support, performance, and process responsibilities as the program grows

Advocate Support Coordinator

General

• Serve as a dedicated support resource for Sailor Health’s provider network
• Manage inbound provider emails about support, caseloads, technical troubleshooting, provider-patient matching, and payroll/benefits questions
• Resolve issues within scope and escalate matters such as payroll processing when necessary
• Answer provider calls in real time regarding logistical, technical, or patient-related issues
• Track open provider requests, holds, and follow-ups through resolution
• Proactively contact providers to understand their needs and support their caseloads
• Deliver warm, professional, solutions-focused customer service to therapists and clinicians

Provider Support Coordinator

Care Navigator

• Serve as the first point of contact for patients and their families
• Guide older adults and caregivers through the intake process
• Provide patient support, care coordination, and emotional guidance
• Match patients with the right therapist
• Help patients feel confident and understood throughout the care journey
• Manage multiple patients at different stages of the process
• Take initiative and help shape key processes
• Work closely with a thoughtful, collaborative remote team

• Serve as the first point of contact for patients or their families reaching out to Sailor Health
• Guide older adults and caregivers through the intake process
• Provide warm, clear, and professional patient support
• Coordinate care throughout the intake journey
• Help patients match with the right therapist
• Provide emotional guidance and reassurance during the transition into care
• Manage patients at different stages of the process
• Help older adults and their families feel supported and understood

Patient Care

• Handle inbound communication from patients and prospective patients via phone, email, and SMS
• Respond same-day so communications do not remain unanswered
• Route inquiries to the appropriate person or team
• Resolve requests directly when possible
• Execute clinical and administrative workflows
• Troubleshoot with patients in the moment
• Maintain knowledge of patient care team responsibilities and resources
• Support patients and families throughout the patient lifecycle from first inquiry through ongoing care

Patient Care Receptionist

• Serve as the first voice patients or their families hear when reaching out to Sailor Health
• Guide older adults and caregivers through the intake process
• Provide warmth, clarity, and professionalism throughout the intake experience
• Coordinate patient care and provide emotional guidance
• Help patients navigate the journey into care
• Match patients with the right therapist
• Ensure patients feel supported, confident, and understood throughout the process

Patient Coordinator

• Provide exceptional post-intake support to Sailor Health patients
• Serve as the primary point of contact after patients begin care
• Handle scheduling changes, billing questions, and Zoom troubleshooting
• Respond to administrative and customer service requests via phone, email, and text
• Provide friendly, empathetic, precise, and professional guidance
• Ensure patients feel cared for, informed, and supported
• Help deliver high-quality mental healthcare for older adults

Patient Support Coordinator

• Serve as the first point of contact for patients, prospective patients, and families
• Handle inbound phone calls, emails, and SMS messages same-day
• Triage inquiries and route them to the appropriate person or care team
• Resolve simple requests directly when possible
• Execute and troubleshoot clinical and administrative workflows with patients
• Maintain knowledge of patient care team responsibilities and resources
• Support patients and families throughout the patient lifecycle, from initial inquiry through ongoing care

• Serve as the first point of contact for patients and their families reaching out to Sailor Health
• Guide older adults and caregivers through the intake process
• Provide patient support, care coordination, and emotional guidance
• Help patients navigate entry into care, including matching them with the right therapist
• Ensure patients feel supported, understood, and confident throughout the process
• Help improve access to mental health care for older adults

• Serve as the first point of contact for patients and their families
• Guide older adults and caregivers through the intake process
• Provide patient support, care coordination, and emotional guidance
• Help patients match with the right therapist
• Support patients throughout their transition into care
• Ensure patients feel supported, understood, and reassured
• Take initiative and help shape key processes
• Collaborate with a thoughtful, purpose-driven remote team