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SoftchoiceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Microsoft licensing operations, ensuring compliance, accuracy, and alignment with customer commitments. Proven ability to lead high-performing teams, drive operational improvements, and effectively communicate with senior stakeholders.
Highest-signal resume keywords
Microsoft Licensing OperationsPeople LeadershipCompliance ManagementAnalytical Problem-SolvingCross-Functional Collaboration
About the role
Key responsibilities & impact- Lead, coach, develop, and retain a high-performing Microsoft Operations team
- Establish objectives, expectations, accountabilities, and performance-monitoring practices
- Manage staffing, workload allocation, scheduling, and coverage
- Act as an escalation point for complex operational, customer, compliance, and people matters
- Lead daily Microsoft licensing operations across quoting, contracting, ordering, amendments, renewals, and agreement maintenance
- Ensure transactions are accurate, timely, compliant, and aligned with customer commitments and internal standards
- Monitor scorecards, service levels, productivity, quality, capacity risks, process gaps, and recurring issues
- Partner with Microsoft and internal teams to interpret licensing requirements and establish procedures, controls, training, and practices
- Maintain transaction documentation, audit readiness, compliance evidence, and control effectiveness
- Document, escalate, remediate, and monitor compliance findings, exceptions, and control failures
- Identify and lead improvements to workflows, documentation, controls, reporting, tools, and automation
- Partner with IT and operational improvement teams on business requirements and system changes
- Establish and maintain standard operating procedures
- Build relationships with Sales, Customer Success, Finance, Legal, Compliance, IT, Enablement, and Microsoft
- Provide senior leaders with updates on performance, risks, compliance matters, and improvement priorities
- Identify operational, compliance, financial, and customer risks and establish mitigation plans
- Maintain operational reporting, process documentation, control ownership, decision records, and audit evidence
- Contribute to operational planning, capacity planning, technology roadmaps, and business cases
Requirements
What you’ll need- At least three years of progressive experience in licensing operations, customer operations, sales operations, or a related technology environment
- Demonstrated people-leadership experience, including coaching, performance management, talent development, and workload planning
- Strong experience managing complex, high-volume, transaction-based operations
- Practical knowledge of software licensing, contract processing, quoting, ordering, renewals, and agreement maintenance
- Experience interpreting external program or partner requirements and translating them into internal processes and controls
- Experience supporting compliance reviews, audits, operational controls, or risk-management activities
- Strong analytical and problem-solving skills, including root-cause identification and issue resolution
- Proven ability to work cross-functionally with Sales, Finance, Legal, Compliance, IT, Customer Success, and external partners
- Strong written and verbal communication skills, including communicating operational risks and requirements to senior stakeholders
- Strong customer focus balanced with compliance, accuracy, financial risk, and contractual obligations
- Post-secondary education in business, operations, technology, or a related discipline, or equivalent relevant experience
- Business improvement, project management, risk, compliance, or process-management certification is considered an asset
- Microsoft licensing or comparable software-vendor program experience is strongly preferred
- Experience supporting public sector or education customers, licensing transactions, contracts, or operational requirements is considered an asset
- Criminal record check, education verification, and reference checks before starting
Benefits
Comp & perks- Health and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
- Flexibility to plan workdays
- Competitive perks starting on day one
- Remote onboarding
- Interview and employment accommodation
- Digital interviewing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Licensing OperationsContract ProcessingQuotingOrderingRenewalsAgreement MaintenanceOperational ControlsRisk ManagementProcess ImprovementAudit Readiness
Soft Skills
CoachingPerformance ManagementCommunicationCustomer FocusProblem-Solving
Certifications & Qualifications
Business Improvement CertificationProject Management CertificationRisk Management CertificationCompliance CertificationProcess Management Certification
Industry Keywords
Technology EnvironmentPublic SectorEducation CustomersOperational ReportingTransaction Documentation