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Posted: 10/20/2026Key Accounts Manager
Solera, Inc.Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, particularly within the automotive Collision and Mechanical sectors. Proficient in leveraging SaaS solutions and AI-enabled tools to drive account growth, retention, and customer satisfaction.
Highest-signal resume keywords
Account ManagementCustomer SuccessSaaS Product ExperienceRetention StrategiesMicrosoft 365 Proficiency
About the role
Key responsibilities & impact- Manage, retain, and grow a portfolio of strategic national accounts across Solera’s Collision and Mechanical pillars
- Serve as the primary day-to-day contact for assigned national accounts
- Build long-term relationships with operations, IT, and management stakeholders
- Monitor account health, usage, and satisfaction and execute retention strategies
- Coordinate account reviews and business updates
- Identify and pursue upsell and cross-sell opportunities within existing accounts
- Develop and execute account growth plans aligned with national account strategies and revenue targets
- Collaborate with sales leadership and subject-matter experts on proposals, pricing, and contract amendments
- Track and report pipeline, forecast, and growth progress
- Support customer adoption of Solera’s SaaS solutions, features, and best practices
- Leverage AI-enabled tools and platforms to analyze usage and improve account performance
- Build reports, presentations, and account documentation using Microsoft Suite
- Maintain accurate account activity, opportunity, and risk records in internal systems such as CRM
- Partner with implementation, support, product, and marketing teams to resolve issues and launch solutions
- Support national accounts at trade shows, conventions, and industry events, including on-site meetings and presentations
- Assist with customer events, user groups, and executive meetings
Requirements
What you’ll need- 3+ years of account management or customer success experience, preferably in automotive Collision and/or Mechanical environments
- Experience working with SaaS products, including comfort discussing subscriptions, renewals, and usage metrics
- Demonstrated success in retention-focused roles with clear goals around renewals and churn reduction
- Proven ability to identify and close upsell and cross-sell opportunities within existing accounts
- Proficiency with Microsoft 365 (Excel for reporting, PowerPoint for presentations, Word for documentation, Outlook/Teams for communication)
- Experience using or supporting AI-enabled platforms or analytics tools is a strong plus
- Prior trade show, convention, or large industry event experience (booth support, customer meetings, or sessions)
- Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines concurrently
- Excellent verbal and written communication skills, with the ability to explain technical concepts in business terms
- Comfortable working in a fast-paced, performance-oriented environment with defined metrics and targets
- Ability to travel occasionally for key account meetings, trade shows, and internal events (typically under 25%)
Benefits
Comp & perks- Competitive base salary with performance-based incentives tied to retention and account growth
- Comprehensive benefits package, including health, dental, vision, and retirement plans
- Opportunities for professional development and advancement within a global automotive technology leader
- Collaborative culture that values innovation, accountability, and customer success
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Growth PlansUpsell and Cross-Sell StrategiesData AnalysisReportingUsage Metrics
Soft Skills
Strong Organizational SkillsExcellent Communication SkillsRelationship Building
Tools & Technologies
Microsoft SuiteCRM SystemsAI-Enabled Platforms
Industry Keywords
Automotive CollisionMechanical EnvironmentsTrade ShowsCustomer MeetingsPerformance Metrics