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South Shore HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration and scheduling using Epic and Raintree systems, while providing exceptional customer service in a healthcare setting. Capable of managing patient flow, handling difficult situations, and mentoring staff effectively.
Highest-signal resume keywords
Epic ExperiencePatient RegistrationCustomer Service SkillsAppointment SchedulingHealthcare Office Experience
About the role
Key responsibilities & impact- Act as the initial point of contact for patients and visitors
- Greet patients, answer telephones, direct patients to appropriate services, and provide customer service
- Complete patient pre-registration and registration, including demographics, referrals, insurance, documentation, charts, and patient rights information
- Schedule, cancel, and reschedule appointments using Epic and Raintree
- Collect patient co-payments and correct co-payment ledger errors
- Monitor patient flow, communicate delays, and complete service recovery when needed
- Complete daily assignments, long-term projects, reports, handoffs, and office workflow tasks
- Respond to pagers and email and adopt new technology and procedures
- Handle patient questions and difficult situations professionally
- Support department operations, including supplies, minutes, rotating assignments, and Retrievex processes
- Review discharge lists and accurately discharge patients
- Mentor staff regarding registration and scheduling processes
Requirements
What you’ll need- One to two (1–2) years healthcare office experience required
- Strong customer service skills both in person and by telephone required
- Prior Epic experience for scheduling and registration preferred
- Previous interactions with patients and families preferred
- High School Diploma preferred
- Ability to schedule and register patients accurately
- Ability to use Epic and Raintree systems for scheduling and registration
- Ability to collect co-payments and maintain accurate records
- Ability to work independently, meet deadlines, and manage multiple tasks
- Ability to handle difficult patients or situations calmly and professionally
- Ability to learn and utilize new technology and procedures
- Monday, Tuesday, Thursday, Friday 7:30AM-5:00PM availability
Benefits
Comp & perks- Part-time schedule
- Day shift
- Budgeted hours: 36
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationAppointment SchedulingCo-Payment CollectionRecord MaintenanceDemographic Data Entry
Soft Skills
Customer ServiceProfessionalismProblem-SolvingCommunicationIndependence
Tools & Technologies
EpicRaintree
Certifications & Qualifications
High School Diploma
Industry Keywords
HealthcarePatient FlowService RecoveryOffice WorkflowPatient Rights