Demonstrates strong customer service skills with a focus on communication and problem-solving, while effectively managing sales accounts and coordinating between departments. Proficient in data entry and Excel, ensuring accuracy and timely feedback on order status and inventory management.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsStrong Communication SkillsOrganizational SkillsExpert Knowledge of Excel

About the role

Key responsibilities & impact

Maintain sales accounts
Provide technical and administrative product information
Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and processing documents
Monitor inventory, follow up on estimated arrival times with purchasers, and provide timely feedback to internal departments regarding discrepancies
Liaise between sales, purchasing, production, procurement, and logistics departments
Assist with intra-company project coordination between sales and non-sales departments
Enter, monitor, and directly communicate with clients regarding order status
Facilitate credit issues and negotiate returns
Develop customer service relationships with prospects
Compose reports and send them to clients daily
Provide backup support for the manager and team members
Perform other assigned duties

Requirements

What you’ll need

Associate degree is required
Bachelor degree is strongly preferred
1+ years of customer service experience in the tech industry is desired
Experience in data entry with strong attention to detail
Familiarity with scheduling production and tracking orders
Strong communication skills across phone, email, verbal, and presentation formats
Experience in customer service and dealing directly with clients
Problem-solving skills
Strong organizational skills
Consistent track record of meeting or exceeding assigned goals
Expert knowledge of Excel

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryOrder TrackingInventory MonitoringReport CompositionClerical Tasks

Soft Skills

Problem-Solving SkillsAttention to Detail

Certifications & Qualifications

Associate DegreeBachelor Degree

Industry Keywords

Sales AccountsTechnical Product InformationProject CoordinationClient CommunicationNegotiation