Syneos Health

Patient Coordinator

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
• Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
• Support new project setup, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrolment information and approve access to designated digital platforms such as PatientGO®
• Serve as the primary contact for patient requests via app, email, or phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review, verify, approve, reject, or escalate patient reimbursement and stipend submissions
• Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
• Liaise with clinical sites on reimbursement and patient travel coordination issues
• Process patient payments, stipends, and travel confirmations
• Manage allocation and tracking of patient payment cards
• Maintain patient information, visit records, and service logs in real time
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps, share feedback, and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with patient confidentiality, GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination
• Support internal team projects and initiatives for the PCS function

Patient Concierge Coordinator

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
• Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
• Support new project setup, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrolment information and approve patient access to digital platforms such as PatientGO®
• Serve as primary contact for patient requests through apps, email, or phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review and verify patient reimbursement requests against study-specific Travel & Reimbursement Policies
• Approve, reject, or escalate reimbursement and stipend submissions
• Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
• Liaise with clinical sites regarding reimbursement and patient travel coordination
• Process patient payments, stipends, and travel confirmations
• Manage allocation and tracking of patient payment cards
• Maintain accurate patient information, visit records, and service logs in real time
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with confidentiality, GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Stay current on tools, technologies, and processes for patient travel and reimbursement coordination
• Support internal team projects and initiatives

Patient Reimbursement Coordinator

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trials
• Collaborate with project managers, the Patient Concierge Services Manager, and internal teams to implement patient support services
• Set up new projects, including mailboxes, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrollment information and approve access to designated digital platforms such as PatientGO®
• Respond to patient requests through apps, email, and phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review, verify, approve, reject, or escalate patient reimbursement and stipend requests
• Communicate with patients and caregivers regarding logistics, reimbursements, and concerns
• Liaise with clinical sites on reimbursement and patient travel issues
• Process patient payments, stipends, travel confirmations, and payment card allocation
• Maintain patient information, visit records, and service logs
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination

• Manage travel logistics or reimbursement processing for patients participating in assigned clinical trial projects
• Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement patient support services
• Support setup of new projects, including mailbox creation, portal access, SharePoint folders, and study-specific documentation
• Review and validate patient enrollment information and approve access to designated digital platforms such as PatientGO
• Serve as the primary contact for patient requests through the app, email, or phone
• Coordinate flight, train, accommodation, and ground transport bookings
• Review, verify, approve, reject, or escalate patient reimbursement and stipend submissions
• Communicate with patients and caregivers regarding logistics, reimbursement updates, and concerns
• Liaise with clinical sites regarding reimbursement and patient travel coordination
• Process patient payments, stipends, and travel confirmations
• Manage allocation and tracking of patient payment cards
• Maintain accurate patient information, visit records, and service logs in real time
• Assist with reimbursement submissions on behalf of patients
• Identify operational gaps and support service improvements and internal initiatives
• Provide data and updates for monthly financial reporting
• Ensure compliance with patient confidentiality, GCP, data protection regulations, and company SOPs
• Participate in client meetings, site initiation visits, and investigator meetings when requested
• Support internal team projects and initiatives for the growth and improvement of the PCS function

General

• Set up, maintain, and close out project files and study information, including KPIs, regulatory documents, TMF, enrollment, adverse events, protocol deviations, site supplies, IRB re-approvals, and data queries
• Maintain and distribute study-specific and financial reports, including vendor/site invoices, investigator payments, forecasts, and related information
• Lead internal and external meetings as directed by the Project Lead; prepare and distribute meeting minutes and action items
• Follow up with team members on action items through closure
• Record KPI status, assess and communicate KPIs, and propose action plans with Project Lead oversight
• Prepare and provide customer status reports with Project Lead oversight
• Ensure study documents are archived according to applicable guidelines and policies
• Serve as project representative for internal and external audits when required
• Support quality assurance activities, audit preparation, internal reviews, and resolution of actionable issues
• Serve as primary customer contact when the Project Lead is out of office, seeking Project Director input as needed
• Mentor and train Project Specialists

Senior Project Specialist, Single Sponsor

Manager

• Collaborate with major functional areas across clinical trial operations and business functions
• Identify and evaluate issues related to Site Start-Up, regulatory pathways, patient enrollment, and complex data
• Ensure project deliverables meet internal and customer expectations
• Provide projections, reports, updates, and ongoing risk identification, mitigation, and management
• Develop and maintain customer relationships
• Provide oversight of project start-up deliverables from site selection through site activation and lifecycle maintenance
• Oversee regulatory activities, clinical trial agreements, investigator budgets, essential documents, and SSU timelines
• Develop plans according to SOPs and sponsor-scoped processes
• Report weekly progress and address timing risks or gaps
• Present SSU strategy and status at client meetings
• Review project SSU budgets and take corrective measures to maintain profitability
• Manage scope, timelines, resources, budgets, and out-of-scope work
• Prepare core submission documents and clinical trial application dossiers for amendments
• Perform Regulatory Impact Assessments and communicate risk mitigation
• Develop or update master SIS/ICF with Project Management and Medical departments
• Oversee country-specific application collation, quality review, and submission
• Contribute to SSU department change initiatives
• Submit relevant documents to the Trial Master File (TMF)
• Perform other assigned work-related duties

Global Site Activation Manager

Clinical Research

• Perform site qualification, site initiation, interim monitoring, site management, and close-out visits on-site or remotely
• Ensure regulatory, ICH-GCP/GPP, and protocol compliance
• Evaluate site and site staff performance and recommend site-specific actions
• Communicate and escalate serious issues and develop action plans
• Verify informed consent processes and protect subject/patient confidentiality
• Assess subject/patient safety, clinical data integrity, protocol deviations/violations, and pharmacovigilance issues
• Conduct source document review and verify clinical data accuracy and completeness
• Resolve queries remotely and on site within agreed timelines
• Use hardware and software for clinical project data review and capture
• Verify electronic data capture compliance
• Manage investigational product inventory, reconciliation, storage, dispensing, administration, and labeling as applicable
• Review Investigator Site Files and reconcile them with the Trial Master File
• Document activities through confirmation letters, follow-up letters, trip reports, communication logs, and project documents
• Support subject/patient recruitment, retention, and awareness strategies
• Track observations, status, and action items to resolution
• Manage site-level activities and communications to meet project objectives, deliverables, and timelines
• Act as primary liaison with project site personnel or collaborate with CRAs/CMAs
• Ensure assigned sites and project-specific team members are trained and compliant
• Attend investigator and sponsor meetings, global project meetings, and clinical training sessions
• Support audit readiness and audit follow-up actions
• For Real World Late Phase: support sites throughout the study lifecycle, perform chart abstraction/data collection, and collaborate with sponsor affiliates, medical science liaisons, and local country staff

Clinical Trial Manager – Mexico

Software Engineer

• Develop custom programming code using SAS or other software to generate summary tables, data listings, graphs, and derived datasets according to statistical analysis plans and programming specifications
• Ensure outputs meet quality standards and project requirements
• Perform validation programming and resolve discrepancies with Programmers, Biostatisticians, and project team members
• Maintain complete, current project documentation, testing, verification, and quality-control materials for inspection readiness
• Manage schedules and priorities across multiple projects and adapt workloads to timeline changes
• Develop specifications for datasets and outputs and anticipate programming issues
• Prepare for and conduct internal meetings, distribute information and minutes, and follow action items through completion
• Lead statistical programming activities and direct other programming personnel
• Monitor progress on programming deliverables
• Review Statistical Analysis Plans, mock shells, programming specifications, annotated CRFs, and SAS database designs
• Participate in sponsor, kickoff, and bid defense meetings as the statistical programming representative
• Mentor programming personnel through training, work reviews, feedback, and process guidance
• Transfer deliverables and perform other assigned work-related duties

Senior Statistical Programmer

Clinical Operations

• Perform activities in compliance with applicable Corporate and Clinical Operations Policies, Standard Operating Procedures and Work Instructions
• Assist Clinical Monitoring staff with site management activities, including serving as a Sponsor representative for sites on assigned studies
• Communicate with sites to ensure compliance with protocol requirements, study procedures and relevant guidelines
• Create and assist with maintenance of Trial Master File (TMF) and project files, including participation in file audits
• Prepare and maintain site manuals, reference tools and other documents
• Maintain, update, and input clinical tracking information into databases
• Track incoming and outgoing clinical and regulatory documents and updates for investigator sites, studies, project team, or client
• Manage shared mailbox, process site requests and route correspondence appropriately
• Coordinate ordering, packaging, shipping and tracking of site supplies and materials
• Assist with coordination of team meetings, attend meetings and prepare accurate meeting minutes and action items
• Handle receipt, tracking and disposition of Case Report Forms and Queries when required

Clinical Operations Specialist

Paralegal

• Support assigned legal functions and entities with administration and execution of corporate documents and contracts
• Assist with administration of vendor and customer contracts and the corporate legal function
• Work with a global team of contracts attorneys/professionals
• Track status of agreements under negotiation
• Manage signature processes for vendor and customer agreements, including e-signatures and manual signatures
• File finalized agreements
• Assign tickets according to the applicable matrix
• Provide logistical and organizational day-to-day support to the assigned Legal team
• Perform other work-related duties as assigned

Paralegal I

Systems Engineer

• Analyze internal and external customers' needs and identify problems and enhancements
• Analyze financial and pricing information in Excel models and online pricing systems and databases
• Test updates to Pricing Tool assumptions and algorithms and identify required changes
• Correct errors in assigned Pricing tools and formulate changes to adapt or enhance existing models
• Facilitate customized solutions for strategic customers or unique operational models
• Collaborate with IT and third-party system developers and technical specialists to troubleshoot technical issues
• Prepare and update user instructions and training materials
• Collaborate with Finance and Accounting to update rate cards, foreign exchange rates, pass-through costs, inflation profiles, and other core data
• Communicate departmental processes and ensure training availability and compliance with corporate policies and local regulations
• Support work streams for the ongoing support, improvement, and utilization of the Company's Pricing Systems
• Track and manage assigned workload, timelines, action items, and related activities

Pricing Systems Analyst

Financial Planning and Analysis

• Develop and deliver financial reporting, controls, and procedures to ensure accurate and timely reporting for group deadlines
• Prepare, interpret, and analyze financial data, business metrics, and ad-hoc reports for global management
• Prepare annual cost and expense budgets, cost rates, cost and expense forecasts, monthly utilization, headcount, revenue backlog analysis, and/or gross profit reports for the assigned area
• Produce ad-hoc reports as required
• Develop and produce monthly financial reports and commentary and other financial analysis and metrics for senior management
• Recommend methods to improve results by reviewing reporting timeliness, accuracy, and efficiencies
• Serve as a key contact for interpretation and investigation of financial results in the assigned area
• Provide financial insights into business growth trends and profitability in the assigned area
• Assist management and Finance department personnel with miscellaneous projects as directed by the supervisor

Project Financial Analyst I

Compliance

• Support execution of multi-product global regulatory CMC for marketed products
• Contribute to preparation and submission of regulatory CMC documentation
• Provide regulatory support to various cross-functional teams
• Execute commercial Lifecycle Management strategy and submissions focused on US, Canada and EU
• Review CMC sections of regulatory submissions and interactions and responses with regulatory agencies
• Work with regulatory colleagues to develop global regulatory CMC strategies and submissions
• Participate effectively on cross-functional teams
• Serve as the primary regulatory CMC contact for assigned products and projects when applicable

Senior Regulatory Consultant – LATAM, Biologics, CTA

• Provide site management oversight, clinical monitoring and central monitoring deliverables, focusing on patient safety, protocol/GCP/regulatory compliance and data integrity
• Oversee site interactions from activation through closeout, including patient recruitment and investigator payments
• Identify critical data, process risks, protocol execution risks and risk mitigations
• Review study scope, budget and protocol content and communicate contractual obligations to the clinical project team
• Identify and escalate risks to timelines, quality, budget and contracted scope
• Propose and implement risk mitigations
• Participate in and present at key meetings, including Kick Off Meetings
• Serve as an escalation point for investigator site communications and interact with principal investigators and site staff
• Coordinate delivery handoffs with Study Start Up, Patient Recruitment and Data Management
• Develop and maintain clinical study tools and templates, including the Clinical Monitoring Plan
• Ensure CTMS, dashboards and other systems are configured and available, including user acceptance testing and access/audit trail reviews
• Coordinate training for study teams on protocols, CRFs, dashboards, SOPs, plans and timelines
• Oversee CRA and Central Monitor resourcing, site assignments and study team conduct
• Ensure quality and visibility of clinical monitoring, central monitoring and site management deliverables
• Review oversight dashboards and clinical trial systems including CTMS, EDC, eDiary, ePROs, TMF, IVRS/IWRS and central monitoring dashboards
• Oversee compliance with monitoring strategies, CMP/SMP and risk plans
• Review monitoring documentation and ensure revisions, approvals and deliverables meet company and sponsor specifications
• Interact with clients and functional departments and provide status updates on deliverables and risks
• Support inspection readiness for clinical trial management scope
• Oversee CRAs and Central Monitors, assess compliance and emerging risks, and support corrective action plans
• Support activities to achieve data cut and lock deadlines
• Provide staff performance feedback to line managers
• May be assigned to larger, more complex trials

Clinical Trial Manager II, Regulatory Experience

Brand Manager

• Oversee enterprise brand strategy, including value propositions, narrative coherence and brand governance
• Lead branding projects across the business to ensure consistency and support business goals
• Design, evolve and operationalize brand architecture strategies across a global organization
• Serve as primary liaison for brand, creative and media agencies
• Set strategic direction, evaluate creative quality, and manage agency scopes and performance
• Oversee brand campaigns, flagship content, videos, corporate collateral and large-scale production initiatives
• Provide strategic oversight of media plans focused on awareness, content distribution, message amplification, lead generation and business impact
• Design and evaluate brand performance metrics and brand equity measures
• Use data to inform strategy, refine execution and demonstrate ROI to leadership
• Connect creative output to enterprise goals such as growth, reputation and market differentiation
• Advise senior leaders and translate strategy into brand direction and creative output
• Modernize processes, tools, agency models and operating cadence to scale impact
• Navigate complex stakeholders, evolving priorities and tight timelines while maintaining creative standards

Patient Concierge Coordinator

Patient Reimbursement Coordinator

Patient Reimbursement Coordinator

Patient Concierge Coordinator

Senior Project Specialist, Single Sponsor

Global Site Activation Manager

Clinical Trial Manager – Mexico

Senior Statistical Programmer

Clinical Operations Specialist

Paralegal I

Pricing Systems Analyst

Project Financial Analyst I

Senior Regulatory Consultant – LATAM, Biologics, CTA

Clinical Trial Manager II, Regulatory Experience

Director, Brand Management