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Manager, Connected Service
The Aspen InstituteCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and operational execution within community health and social-impact sectors, with a strong focus on data collection, program evaluation, and volunteer management. Capable of leading diverse teams and facilitating training while fostering collaboration across multiple stakeholders.
Highest-signal resume keywords
Project ManagementProgram Evaluation MethodologiesVolunteer ManagementData Collection ProtocolsBilingual Capability in English and Spanish
About the role
Key responsibilities & impact- Lead multiple Connected Service workstreams
- Coordinate day-to-day collaboration across Weave, HMS, and JHU partners
- Translate the program framework into operational execution and high-impact deliverables
- Recruit, vet, and onboard 15–20 community-based organizations in each pilot market
- Lead participating teams through Weave’s Connected Service training curriculum
- Coach community organization staff in Louisville and Miami-Dade
- Facilitate local peer-learning cohorts and troubleshoot referral pathways, participant journeys, and volunteer retention strategies
- Oversee baseline, 3-, 6-, and 12-month data collection with HMS and JHU
- Track success metrics, participant uptake, and volunteer retention
- Harvest impact stories with the communications team
- Manage Weave’s partnership and work products with Better Impact
- Guide testing of AI-driven approaches to tagging Connected Service opportunities
- Ensure the Connected Service Network portal is technically sound, user-friendly, and effective for volunteers
- Co-design and co-facilitate quarterly virtual convenings
- Report data, research trends, and field insights to social connection sector leaders
- Expand Connected Service training into Better Impact’s broader client network
- Identify opportunities to scale Connected Service frameworks into new markets and sectors
- Develop pathways for cross-sector data sharing
- Represent Weave as a domain expert and public spokesperson at forums, conferences, and webinars
- Report directly to the Managing Director
Requirements
What you’ll need- 5+ years of progressive project or program management experience, preferably within a national non-profit, community health, civic engagement, or social-impact organization
- Ability to translate high-level program design frameworks into actionable operational plans, multi-site workflows, and complex project timelines
- Ability to understand how workflows, community partner capacity, data pipelines, and end-user experiences intersect
- Familiarity with program evaluation methodologies
- Familiarity with quantitative and qualitative data collection protocols
- Experience working alongside research/evaluation teams
- Hands-on experience with project management software, with Asana preferred
- Experience with client/volunteer databases
- Proficiency with Microsoft Office Suite and Google Workspace
- Willingness and ability to travel up to 15% for site visits, partner convenings, and stakeholder meetings in target markets
- Deep commitment to Weave’s mission of weaving social fabric and restoring social trust
- Ability to lead with warmth, active listening, and inclusivity
- Comfort navigating ambiguity, refining processes in real time, and troubleshooting implementation challenges collaboratively
- Experience in volunteer management preferred
- Background in training, cohort facilitation, or delivering technical assistance to nonprofit staff preferred
- Bilingual capability in English and Spanish preferred
Benefits
Comp & perks- Health benefits
- Dental benefits
- Vision benefits
- Prescription benefits
- Retirement benefits
- Paid leave
- Flexible remote work for the balance of time outside the office
- Equal Opportunity Employer
- Disability accommodations during the interview process, including ASL or CART services subject to availability
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementProgram EvaluationData CollectionQuantitative Data AnalysisQualitative Data AnalysisWorkflow DesignTraining FacilitationCommunity EngagementOperational PlanningVolunteer Retention Strategies
Soft Skills
Active ListeningInclusivityCollaborationAdaptabilityWarm Leadership
Tools & Technologies
AsanaMicrosoft Office SuiteGoogle WorkspaceClient DatabasesVolunteer Databases
Industry Keywords
Community HealthSocial ImpactCivic EngagementNon-Profit ManagementSocial Fabric