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The Cigna GroupCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading business enablement and operational excellence initiatives, with a strong focus on process improvement, capacity planning, and data governance. Proven ability to develop high-performing teams and drive automation to enhance operational effectiveness.
Highest-signal resume keywords
Business Operations ManagementProcess ImprovementCross-Functional LeadershipData GovernanceOperational Excellence Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead strategy, governance, and execution of business enablement capabilities supporting operational consistency, scalability, and organizational effectiveness
- Create visibility into operational priorities, risks, resource needs, and performance
- Partner with organizational leaders to improve business processes, operating models, and organizational readiness
- Serve as business owner for CCOP and related operational platforms
- Drive automation and workflow improvements to reduce manual effort and improve operational controls
- Establish standards for data integrity, reporting quality, and user adoption
- Develop capacity planning and forecasting capabilities for workload management and resource optimization
- Deliver dashboards, reporting, and performance metrics that improve operational outcomes
- Identify capacity risks and recommend sustainable growth solutions
- Simplify and standardize processes
- Establish documentation, playbooks, and knowledge-sharing practices
- Champion continuous improvement, innovation, and operational maturity
- Lead, coach, and develop a team responsible for business enablement, operational excellence, analytics, tools, process improvement, and knowledge management
- Foster an inclusive, collaborative environment and align team priorities to business objectives
- Partner across Value-Based Care Program Management & Operations, Business Readiness, Design & Innovation, Provider Network & Relations, Analytics, Technology, and other stakeholders
Requirements
What you’ll need- 7+ years of experience in business operations, operational excellence, business enablement, program management, process improvement, or related disciplines
- Experience leading cross-functional initiatives and influencing stakeholders across multiple functions
- Experience managing business-owned systems, operational platforms, or enterprise tools
- Demonstrated ability to translate business needs into operational solutions and technology requirements
- Strong analytical, problem-solving, organizational, and strategic planning skills
- Excellent communication, facilitation, and presentation skills
- Experience leading and developing high-performing teams
- Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, Information Systems, or a related field (preferred)
- Experience in healthcare, value-based care, provider operations, network operations, contracting, or clinical operations (preferred)
- Experience with CCOP, workflow platforms, operational databases, or process management tools (preferred)
- Experience with Power BI, SQL, SharePoint, Power Platform, Smartsheet, or similar technologies (preferred)
- Experience building workforce planning, capacity planning, or forecasting models (preferred)
- Lean Six Sigma, Agile, PMP, Prosci, or other operational excellence certification (preferred)
- Experience leading automation, data governance, or digital transformation initiatives (preferred)
Benefits
Comp & perks- Annual bonus plan eligibility
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload for home-based work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity PlanningForecasting ModelsOperational AnalyticsWorkflow AutomationPerformance Metrics Development
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsFacilitation SkillsTeam Development
Tools & Technologies
Power BISQLSharePointPower PlatformSmartsheet
Certifications & Qualifications
Lean Six SigmaAgilePMPProsci
Industry Keywords
Value-Based CareHealthcare AdministrationProvider OperationsNetwork OperationsOperational Platforms