Senior Director of Business Operations – Experiential Events
TH Experiential
Posted: 10/19/2026
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Senior Director of Business Operations – Experiential Events
TH ExperientialPosted 10/19/2026full-timeRemote • New York • United StatesSenior💰 $180,000 - $200,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operations leadership, project profitability, and capacity planning, with a strong focus on building and enforcing operating frameworks and systems. Proven ability to develop team leads and implement metrics for project health and efficiency.
Highest-signal resume keywords
Operations LeadershipProject ProfitabilityCapacity PlanningKPI DevelopmentClear Communication
About the role
Key responsibilities & impact- Own and evolve TH’s operating framework across the full client and project lifecycle
- Build and enforce SOPs, workflows, and operating rhythms
- Standardize project setup, scoping, staffing, tracking, delivery, and close-out
- Own project delivery across pitch, execution, close-out, and follow-up
- Ensure projects are delivered on time and on margin
- Own hours forecasting and capacity planning across proposal, project, and support teams
- Staff current work and plan ahead for upcoming demands
- Own project profitability, budgeting, change orders, pricing, and real-time margin tracking
- Identify margin performance patterns and improve pricing and planning
- Build metrics, dashboards, and reporting for project health, hours burn, margin, and operational risk
- Surface risks early and drive corrective action
- Own the weekly operating cadence across functions
- Feed priorities, owners, and outcomes into leadership meetings
- Surface and resolve gaps and raise issues for leadership decisions
- Develop team leads through expectations, scorecards, and coaching
- Build leadership capacity so the business scales without depending on one person
Requirements
What you’ll need- 8-10+ years in operations leadership in a deadline-driven, client-service business
- Experience in agency, production, events, or similar environments
- Experience building operating systems and getting teams to follow them
- Ability to work in operational detail and build practical systems
- Ability to hold standards and address gaps directly
- Strong capacity and resource planning skills
- Experience with project profitability
- Experience building KPIs and scorecards tied to efficiency, profitability, and scale
- Experience developing managers into leaders
- Ability to lead through others
- Ability to hold a standard across a distributed team
- Clear, direct communication and follow-through
- Formal operating system experience such as EOS is a plus
- Ability to operate primarily on Eastern Time
- Must be able to travel occasionally as required
Benefits
Comp & perks- Performance bonuses
- Health insurance
- Dental insurance
- Life insurance
- 401(k) with company contribution
- Paid time off
- Sick days
- Holidays
- Remote work within the US
- Occasional travel as the work requires
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project DeliveryBudgetingChange OrdersMargin TrackingSOP DevelopmentWorkflow StandardizationOperational Risk ManagementMetrics BuildingForecastingResource Planning
Soft Skills
Direct CommunicationCoachingLeadership DevelopmentProblem-SolvingTeam Collaboration
Tools & Technologies
EOS Operating System
Industry Keywords
Client-Service BusinessAgency ExperienceProduction EnvironmentEvent ManagementDeadline-Driven