The Home Depot

Full-stack Engineer

• Join a product team contributing to software design, development, and the overall product lifecycle for store selling systems
• Collaborate and pair with UX, engineering, and product management to create secure, reliable, scalable software solutions
• Document, review, and ensure quality and change control standards
• Write code and scripts to automate infrastructure, monitoring services, test cases, and destructive testing
• Create dashboards, logging, alerting, and responses to proactively capture and address issues
• Contribute to enterprise-wide tools for destructive testing, automation, and engineering empowerment
• Identify product enhancements and unsecured code areas, implementing fixes
• Identify, implement, and share technical solutions across the organization
• Create reusable foundational code elements, architecture diagrams, and product documentation
• Define Service Level Objectives and prioritize reliability backlog work
• Field questions from product and support teams and provide production application support
• Monitor production Service Level Objectives, performance, and capacity
• Work with vendors and the open-source community on feature enhancements
• Create API specifications and contracts for shared data
• Triage high-priority issues and outages
• Lead and participate in communities of practice and learn and apply new technologies
• Build and grow junior engineers' skillsets

Principal Software Engineer

Account Executive

• Sell the Company's exterior and interior products and services to customers
• Conduct outside sales visits to customer homes and trade shows
• Travel to customers' homes to make sales calls and assess customer needs
• Make tailored product recommendations and develop and negotiate customized price quotes
• Present warranty information and financing options
• Maintain and drive profitability
• Complete sales contracts and paperwork
• Take measurements using industry-standard methods to ensure orders meet installation specifications
• Prospect for and acquire new customers inside assigned THD stores and at industry events
• Travel to assigned stores, maintain local relationships, educate store associates on HDIS offerings, and increase awareness of HDIS programs
• Conduct professional sales presentations and adapt to changing customer needs
• Prepare for appointments, commute to and from appointments, and process sales-related paperwork
• Seek referrals and maintain relationships with store management and associates
• Attend sales and store team meetings
• Report to the Sales Manager; no direct reports
• Typically require overnight travel 5% of the time

Field Sales Consultant, Interior

Sales

• Create a high-performing selling culture through store connectivity, team development and coaching, Sales Consultant staffing, and world-class customer service
• Lead a team of commissioned Sales Consultants selling Home Depot Installation Services product lines in customers' homes
• Build and maintain relationships with store management and associates
• Update and train store partners on HDIS product offerings
• Drive lead-generation efforts in stores through the sales team
• Manage Sales Consultants throughout hiring, training, coaching, performance management, and retention
• Lead the assigned territory's sales team to achieve sales targets
• Understand, analyze, and prioritize business metrics, scorecards, and KPIs
• Implement action plans to improve performance
• Respond to escalated customer inquiries and concerns
• Leverage relationships with Installation partners
• Monitor reports to ensure customer projects move efficiently through the job process
• Maintain accountability for Voice of the Customer scores and feedback
• Optimize diverse talent through commitment to equal employment opportunity

Sales Manager

• Sell the Company's exterior and interior products and services to customers
• Conduct outside sales visits primarily at customer homes and trade shows
• Assess customer needs and make individually tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and available financing options
• Maintain and drive profitability
• Complete sales contracts and related paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Prospect for and acquire new customers inside assigned THD stores and at industry events
• Travel to assigned stores and maintain relationships with store management and associates
• Educate store associates on HDIS offerings and promote HDIS programs
• Seek referrals and build the sales pipeline
• Prepare for appointments, commute to and from appointments, and process sales paperwork
• Attend sales and store team meetings to improve sales techniques and learn HDIS product offerings
• Report to the Sales Manager; no direct reports

Field Sales Consultant, Interiors

Technician

• Maintain and repair light construction equipment, including skid steers, chippers, trenchers, and mini-excavators
• Make routine visits to stores and customer job sites to inspect equipment
• Document equipment status and complete maintenance and repair work orders
• Perform preventive maintenance and minor repairs
• Inspect equipment for rental readiness, safe operation, and store appearance standards
• Respond to service calls and order parts
• Maintain accurate parts, fleet, and vehicle inventories
• Transfer equipment between locations and deploy new equipment to stores
• Perform pre-delivery inspections, deliver equipment, and train store associates and customers on operation and safety procedures
• Maintain Mobile Elevated Work Platform certifications
• Use company technology to document labor and parts for all work performed
• Assist with equipment deliveries and pickups
• Report to the Regional Field Operations Manager
• Perform other tasks assigned by the leader

Mobile Service Technician

Customer Support

• Support Outside Sales portfolio growth by providing customer service, accurate and thorough quoting, sourcing, and overall project ownership
• Build strong relationships with internal and external partners to grow managed accounts
• Provide post-order follow-up, reconcile issues or errors, and ensure customer needs are met
• Partner with vendors and cross-functional partners on quoting, pricing, availability, and issue resolution
• Own projects end to end, keeping managed account customers as the focal point
• Assist customers through issue resolution, after-sale follow-up, invoice transmittal, and quote requests
• Report to a Supervisor

Inside Sales Support Representative

Product Manager

• Deliver business value to drive sales, improve efficiency, and improve customer satisfaction through quality products
• Understand customer and associate needs and help deliver enterprise products supporting an unparalleled shopping experience
• Translate business goals and end-user needs into product strategy and communicate product priorities
• Identify goals, metrics, and analytics to determine product value and refine the product backlog
• Conduct end-user research to identify user stories and determine the Minimum Viable Product (MVP)
• Partner with Finance on financial needs and business plans for new opportunities
• Monitor research, competitive landscapes, industry innovations, and technology platforms to recommend best-in-class solutions
• Ensure products align with company, stakeholder, and end-user priorities
• Document, review, and ensure quality and change-control standards are met
• Formulate, test, and refine assumptions and hypotheses through user research and testing
• Create, prioritize, and accept user stories and incorporate them into release planning
• Make daily product decisions that drive value
• Identify feature and enhancement pros, cons, issues, obstacles, dependencies, and value
• Participate in standups, iteration planning, product demos, and retrospectives
• Communicate complex technical concepts in non-technical language
• Collaborate with Engineering, User Experience Designers, and other team members to resolve impediments
• Advocate for modern software development practices and end users
• Assess product-team progress, share lessons learned, and understand next steps
• Manage cross-functional team and stakeholder expectations to execute product strategy
• Facilitate sessions and communicate product strategy across executive leadership, store associates, and other audiences
• Typically report to the Product Management Manager or Senior Manager

Outside Sales

• Drive incremental sales growth and profitability through account relationships
• Focus on Complex Business Expansion and new business development
• Monitor KPIs for assigned professional customers and meet or exceed sales and margin performance plans
• Work with the Pro Sales Manager to improve competitive position and drive capability adoption
• Participate in district/regional meetings and communicate weekly activities to the Pro Sales Manager
• Represent The Home Depot Pro brand at local community events
• Sell enterprise products and services, including commercial credit, volume pricing, delivery, will-call pickup, and website ordering
• Produce new account revenue in line with individual targets/quotas
• Partner daily with the Inside Sales Support Representative on quoting, ordering, and transactions
• Establish customer partnerships through in-person sales appointments
• Expand the customer base within the defined sales territory
• Cultivate assigned customer portfolios and prospect for incremental sales growth
• Use Salesforce to plan sales calls, manage communications, and maintain the sales pipeline
• Conduct initial customer meetings and sell The Home Depot value proposition
• Prospect using internal leads, existing customer relationships, stores, and community contacts
• Typically requires overnight travel 20% to 50% of the time

Outside Sales Representative

Executive

• Take inbound communications from internal and external customers via telephone, letters, email, and social networks
• Provide excellent customer service through active listening and professional communication
• Identify, categorize, and resolve root causes of customer issues, including technical support for installations and parts inquiries
• Escalate unresolved problems to the appropriate department leader
• Take ownership of customer issues and provide complete end-to-end resolution using available resources
• Handle inbound customer concerns, outbound customer follow-up, and issue resolution
• Follow up with internal and external resources on customer issue resolution

Executive Escalations – Customer Solutions

Supply Chain

• Facilitate training for virtual and in-person audiences
• Develop, maintain, and update courses with Learning Design & Development, Learning Strategy, managers, and functional subject matter experts
• Serve as a subject matter expert for content development
• Facilitate complex operational and task-focused content for associates and leaders
• Interact with multiple levels and business functions inside and outside the learning organization
• Manage and support multi-day learning events
• Participate in special projects as assigned
• Perform calendar planning, attendance/roster management, customer communication, and event management
• Report typically to a Manager or Senior Manager of Learning
• Maintain no direct reports

Supply Chain Functional Training Manager

• Sell the Company's exterior and interior products and services to customers
• Conduct outside sales visits, primarily at customer homes and trade shows
• Assess customer needs and make individually tailored product recommendations
• Develop and negotiate customized price quotes
• Present warranty information and financing options
• Maintain and drive profitability
• Complete sales contracts and paperwork
• Take measurements using industry-standard methods to ensure installation specifications are met
• Proactively solicit and acquire new customers inside assigned THD stores and at industry events
• Travel to assigned stores and maintain relationships with store management and associates
• Educate store associates on HDIS offerings and increase awareness of HDIS programs
• Seek referrals and attend sales and store team meetings
• Report to the Sales Manager; no direct reports

Sales Consultant

• Sell the Company's exterior and interior products and services to customers
• Travel to customers' homes to conduct sales calls and assess customer needs
• Make tailored product recommendations and negotiate customized price quotes
• Present warranty information and financing options
• Complete sales contracts and paperwork
• Take measurements using industry-standard methods to meet installation specifications
• Solicit and acquire new customers inside assigned THD stores and at industry events
• Travel to assigned stores, maintain local relationships, educate store associates on HDIS offerings, and promote HDIS programs
• Prospect for referrals and develop relationships with store management and associates
• Attend sales and store team meetings to improve sales techniques and learn HDIS product offerings
• Report to the Sales Manager; no direct reports