Toast

Community Manager

• Build and grow Toast's organic consumer presence across Instagram, TikTok, and emerging channels
• Plan, create, and publish social-first content celebrating local restaurants and driving awareness, engagement, and repeat usage of Toast Local
• Develop platform-specific playbooks and grow followers into an active community
• Engage with comments, DMs, mentions, and conversations
• Own moderation, enforce community guidelines, manage threads, and escalate issues
• Monitor sentiment and surface community feedback, risks, and issues
• Define and protect a consumer brand voice distinct from Toast's B2B brand
• Partner with Brand, B2B Social, Comms, and Product Marketing
• Identify cultural moments, behaviors, and trends for participation
• Source and amplify user-generated content and build creator relationships
• Turn guest and operator stories into authentic, shareable content
• Share consumer-interest data and trends to establish Toast Local as a thought leader
• Test, iterate, and scale content formats and community tactics
• Define, monitor, and report on growth, engagement, sentiment, share-of-voice, and referral metrics
• Share insights with Consumer Growth, Brand, and Product partners to inform strategy, content, and product decisions
• Refine voice, formats, and channel mix using performance signals

Full-stack Engineer

• Design, build, and ship complete features across the stack, from backend services and APIs to responsive web interfaces
• Create highly reliable, scalable systems using Java, Kotlin, React, and TypeScript
• Drive net-new product development and solve complex scaling challenges
• Translate ambiguous business goals into high-quality, production-ready code
• Advocate for engineering best practices, robust testing, and system observability
• Elevate code quality across teams and mentor engineers
• Build technology powering restaurants and local businesses, including payment infrastructure, order processing, intelligent workflows, localization, multi-currency systems, omnichannel commerce, and enterprise-scale platforms

Senior/Staff Software Engineer

• Build technology that helps restaurants and local businesses operate, increase sales, engage customers, and keep employees happy
• Design, build, and ship complete features across the stack
• Create reliable, scalable systems using Java, Kotlin, React, and TypeScript
• Drive net-new product development and solve complex scaling challenges
• Translate ambiguous business goals into high-quality, production-ready code
• Advocate for engineering best practices, robust testing, and system observability
• Elevate code quality across teams and mentor engineers
• Contribute to international, retail, or enterprise platform initiatives

Implementation Specialist

• Serve as the customer’s relationship manager and point of contact from account purchase through onboarding
• Work autonomously under an Onboarding Manager to achieve monthly activation goals
• Prioritize work based on customer needs and Toast requirements
• Partner with restaurant owners during the Go-Live phase and create onboarding plans within timeline and budget
• Create best practices for managing labor and food costs, table turn time, and guest relationships
• Conduct remote site assessments to determine networking needs before installation
• Communicate networking needs to project resources
• Perform remote onboarding and document Toast POS installation and deviations from best practices
• Create and lead onboarding training for restaurant staff
• Manage multiple onboarding engagements, including books of 80+ restaurants
• Provide remote Go-Live support, troubleshooting, post-live guidance, and follow-up training

Implementation Specialist, Thai Bilingual

Bilingual

• Build and qualify sales opportunities as the first step in Toast’s sales pipeline
• Execute at least 100 high-quality outreach activities daily, including warm/cold calls, emails, and social touch points
• Host qualification calls to understand prospects’ needs and determine fit for Toast’s all-in-one digital platform
• Schedule meetings for qualified prospects
• Ensure seamless handoff to the appropriate Account Executive
• Learn and execute inbound and outbound outreach methods
• Prepare for specialization into an All-Bound Sales Development role and eventual progression to Account Executive

Bilingual Development Representative – Vietnamese

• Build and qualify sales opportunities as the first step in Toast’s sales pipeline
• Conduct at least 100 high-quality daily outreach activities, including warm/cold calls, emails, and social touch points
• Host qualification calls to understand prospects’ needs and assess fit for Toast’s all-in-one digital platform
• Schedule meetings for qualified prospects and provide seamless handoffs to Account Executives
• Learn and execute inbound and outbound outreach methods
• Progress through Toast Sales Academy toward an All-Bound Sales Development role and ultimately an Account Executive role

• Conduct at least 100 high-quality outreach activities daily, including warm and cold calls, emails, and social touch points
• Host qualification calls to understand prospects’ needs and assess fit for Toast’s all-in-one digital platform
• Schedule meetings for qualified prospects and provide seamless handoffs to Account Executives
• Learn and execute inbound and outbound outreach methods
• Develop toward an All-Bound Sales Development role and ultimately an Account Executive position
• Build and qualify sales opportunities that drive Toast’s growth

Bilingual Development Representative, Vietnamese

Human Resources

• Partner with R&D SVPs, VPs, and senior directors on scalable organizational structures
• Advise leaders during reorganizations and structural changes
• Lead organizational design initiatives from diagnosis through implementation
• Drive performance calibrations across Engineering, Product Management, and Design
• Build leader capability and support fair, differentiated outcomes
• Promote clear expectations and candid feedback
• Adopt and test AI solutions to address challenges at scale
• Analyze engagement data, pulse surveys, and qualitative signals to identify organizational health risks
• Support action planning with leaders
• Represent R&D in company-wide people programs, including compensation cycles, leveling frameworks, and engagement initiatives
• Use data to shape decisions, measure outcomes, and communicate recommendations to senior stakeholders

Principal HR Business Partner, R&D

• Design, scope, and implement solutions using a mix of technologies
• Enhance the platform’s performance, usability, and scalability
• Collaborate with Design and Product stakeholders
• Identify high-impact opportunities and implement them
• Work across teams to ensure the product ecosystem works seamlessly
• Run experiments, iterate quickly, and fix critical issues
• Leverage AI tools to improve development workflow and velocity
• Help shape the future of online ordering and website building

Software Engineer I, Websites

SEO Marketing

• Pitch relevant blogs and industry publications to earn coverage and backlinks organically
• Manage relationships with third-party review sites for inclusion and improved placement
• Write and place guest posts end to end, from drafting through securing placement
• Run backlink outreach campaigns targeting high-value assets
• Close competitive link and citation gaps
• Monitor backlink profile health, including toxic links, lost links, and anchor text distribution
• Maintain an organized outreach and link-building tracker
• Contribute to Reddit strategy and engagement
• Collaborate with Brand Content & Authority, PR, and Product partners
• Set the vision for new outreach channels and partnership types
• Use AI tools for target research, pitch drafting, and gap analysis

Senior Associate, Content Distribution, Offsite SEO

DevOps Engineer

• Collaborate on optimizing build and deployment automation tools for developers
• Create and implement CI/CD solutions for release quality and security
• Lead complex projects with multiple contributors and stakeholders
• Participate in the team on-call rotation for production alerts
• Mentor and coach team members
• Promote technical excellence
• Build scalable, secure, and automated release pipelines

Senior Software Engineer, Release Engineering

• Build end-to-end across backend services, APIs, data models, web front ends, and Android point-of-sale and handheld apps
• Learn unfamiliar platforms and codebases quickly, including Android/Kotlin
• Understand operator needs and contribute product perspectives
• Collaborate with a small cross-functional team to put products in customers’ hands quickly
• Navigate diverse codebases across the Toast platform and deliver high-quality code on schedule
• Own testing, instrumentation, on-call, and cleanup
• Use AI tools to improve development workflow and velocity and pioneer new approaches

Senior Software Engineer, Fullstack

Affiliate Manager

• Partner with SMB Account Executives on opportunities requiring language-specific support
• Join live discovery calls and product demonstrations in the customer’s preferred language
• Support deal progression through communication, clarity, and next steps
• Review and support quotes and contracts in the customer’s preferred language
• Help ensure a smooth transition to onboarding when needed
• Collaborate with SMB Account Executives, Sales Leadership, and cross-functional partners
• Communicate with Mandarin-speaking customers and prospective customers while using English primarily with Toast employees
• Conduct the application and interview process primarily in English

Language Partner, Mandarin

• Partner with restaurant owners during the go-live phase and build onboarding plans for high-quality implementation within timeline and budget
• Create best practices for daily restaurant operations, including labor and food costs, table-turn time, and guest relationships
• Consult with clients to determine configuration needs before go-live and communicate unique needs to project resources
• Perform onboarding configurations remotely and document the go-live process, best practices, and deviations
• Create and lead onboarding training for restaurant staff on Toast products and workflows, focusing on operational efficiencies
• Manage multiple onboarding engagements simultaneously, including books of 80+ restaurants in the region
• Serve as the customer’s menu relationship manager and point of contact from purchase through onboarding
• Work autonomously under an Onboarding Manager to achieve monthly activation goals and prioritize work based on customer needs and Toast requirements

Onboarding Consultant I, Bilingual Mandarin

Pricing Analyst

• Support review of strategic deals with cross-functional partners
• Build expertise in card processing pricing, including market pricing strategies, interchange, network/scheme fees, and processing costs
• Collaborate with Sales, Legal, Finance, and other teams to move deal reviews efficiently and on schedule
• Manage customized contract terms within established guidelines
• Track and fulfill contractual financial commitments
• Manage customer requests related to payments pricing and billing, including customer conversations and rate analysis
• Support Sales as a subject matter expert on Toast payment solutions and pricing structure
• Use Salesforce and Excel daily for deal flow management and reporting
• Over time, take on direct customer and prospect pricing conversations and pricing operations process improvement responsibilities

Community Manager

Senior/Staff Software Engineer

Senior/Staff Software Engineer

Implementation Specialist, Thai Bilingual

Bilingual Development Representative – Vietnamese

Bilingual Development Representative – Vietnamese

Bilingual Development Representative, Vietnamese

Principal HR Business Partner, R&D

Software Engineer I, Websites

Senior Associate, Content Distribution, Offsite SEO

Senior Software Engineer, Release Engineering

Senior Software Engineer, Fullstack

Language Partner, Mandarin

Onboarding Consultant I, Bilingual Mandarin

Payments Pricing & Operations, Analyst II