Treatwell

Photographer

• Capture high-quality images in hair and beauty salons
• Photograph the main salon area, owner/co-owner, equipment, decor, products, and salon exterior
• Provide a minimum of 17 images per session
• Submit original, raw, unedited images for the internal team’s post-production
• Complete each shoot within a maximum allocated time of one hour
• Deliver final photos within 24 hours after the shoot

Freelance Photographer

Account Manager

• Serve as the primary point of contact for salon partners and support them in developing their businesses
• Conduct professional, empathetic, and peer-to-peer phone calls and video calls
• Introduce partners to the features and benefits of the Treatwell platform
• Support partners in actively and successfully using the platform
• Regularly inform partners about new features, tools, and upgrade opportunities
• Understand the needs and challenges of the target audience and offer suitable solutions
• Build long-term, trusted partnerships
• Support partners in further developing their businesses with Treatwell

Customer Support

• Serve as the main point of contact for salon partners across Spain
• Provide customer service via phone, email, and live chat
• Maintain high partner and customer satisfaction scores across all channels
• Use Salesforce, Aircall, Slack, and other internal tools to track information and communicate
• Resolve issues and facilitate constructive conversations between customers and partners
• Handle a large volume of customer inquiries
• Advise salon partners and help them grow their businesses
• Report to the Customer Experience Team Leader based in Spain
• Support the Spanish market primarily and the Portuguese market when needed

Customer Experience Specialist, Portuguese/Spanish/English

Business Development Rep

• Eigen salespipeline opbouwen in regio Eindhoven, van eerste bezoek tot getekend contract
• Prospects benaderen via walk-ins, bellen, social en referrals
• Salons, kappers en barbers demonstreren hoe Treatwell Connect, Salonized, betaalterminals en marketplace hun zaak laten groeien
• Marktfeedback delen met het team om het product te verbeteren
• Het volledige verkoopproces beheren, van eerste contact tot handtekening en soepele start
• Werken vanuit huis, in het veld en vanuit de auto
• Kantoor in Amsterdam bezoeken voor kick-offs, trainingen of teammomenten

Business Developer – Beauty & Wellness

Chief Marketing Officer

• Execute end-to-end CRM campaigns for new SaaS product and feature launches, ensuring salon partners are informed, activated, and quickly adopting new functionality
• Manage reactive requests and ad hoc campaign needs from Product, Customer and Supply teams
• Turn quick-turnaround briefs into well-executed, on-brand CRM sends
• Build and run lifecycle campaigns that convey the value of SaaS products to salon partners, reinforce engagement, and help prevent churn
• Adapt launch, reactive, and lifecycle campaign content for multiple markets and languages
• Partner with Product, Sales, and Supply teams to stay ahead of launches and reactive needs
• Ensure campaigns are briefed, built, and delivered on time
• Report to the B2B CRM Manager

B2B CRM Marketing Executive

• Build broadcast campaigns end to end in Braze, including templates, segments, workflows, personalisation logic and scheduling
• Execute campaigns across email, push, in-app and content cards
• Turn around time-sensitive and urgent sends according to the reactive calendar and CRM Manager priorities
• Deliver campaign plans for key commercial moments such as Black Friday, seasonal peaks and key dates
• Self-QA campaigns for targeting, links, copy, creative, personalisation and localisation, then submit for review
• Adapt and localise central campaigns across 14 markets, coordinating translations and market-specific variants
• Coordinate content and creative production with Design and Content teams
• Run a structured A/B testing programme to improve engagement and conversion
• Report campaign performance against agreed benchmarks and feed learnings into future campaigns
• Optimise reactive communications, customer segmentation, send frequency, relevance and commercial priorities
• Support local market teams with ad-hoc marketing initiatives and requests

B2C CRM Marketing Executive – Commercial Moments, Reactive Comms

Marketing

• Report directly to the Head of Marketing
• Manage the complexity of multiple SaaS products: Salonized, Treatwell Connect, and Treatwell Expert
• Lead a dedicated team of marketers
• Collaborate with central and local Supply teams
• Drive salon acquisition, lead generation, and sign-up conversion alongside Performance Marketing and Sales
• Drive revenue growth through high-converting upsell strategies and feature launches in coordination with CRM and Product
• Ensure efficient SaaS marketing execution and go-to-market for feature releases across 14 countries
• Build and scale new B2B growth channels, including referrals and flyering
• Orchestrate upsell strategies to maximize salon lifetime value
• Establish Treatwell as a trusted partner for salons globally
• Align central teams including Performance, Product, and CRM with local market leads

Marketing Lead, B2B

Growth Marketing

• Drive core B2B growth and launch new acquisition channels
• Own critical business-level projects and non-programmatic B2B growth loops across 14 countries
• Partner with the Executive team, Data, and Finance to solve complex business challenges
• Turn deep data insights into execution across markets
• Test, validate, and scale incremental B2B acquisition channels outside performance marketing, including B2B referral programs and seamless self-signup flows
• Collaborate with Executive leadership, Data, Finance, Product, and Sales Enablement to align growth loops with business unit goals

Senior Growth Marketing Manager – B2B

• Report directly to the CMO
• Lead a core team of more than 10 marketers
• Drive B2B and B2C growth across Europe
• Drive global adoption and revenue generation by scaling new marketing channels, high-impact growth projects, and product launches across all markets
• Own and lead the end-to-end Go-To-Market strategy across Treatwell's 13 local operating countries
• Own the marketing team's KPIs and drive data-informed decisions to maximize top-line growth and ROI
• Test and scale new growth channels, including referrals and partnerships
• Own delivery and maximize impact of critical channels and projects, including B2B Ambassadors and Sales Enablement
• Align performance and brand marketing channels for narrative consistency and business impact
• Guarantee execution of major GTM launches, commercial projects, and high-impact local campaigns
• Collaborate with Product, Product Marketing, and regional Market leads

Head of Growth Marketing – GTM

Designer

• Turn creative concepts into beautifully crafted, production-ready assets
• Design and adapt campaign creative across paid social, organic content, CRM, web, app, print, OOH and other formats
• Explore generative AI and emerging design tools for ideation, image-making, versioning, localisation, production and rapid prototyping
• Create variations, test formats, and use performance insights to improve creative
• Help develop Figma libraries, templates, toolkits and automated workflows across teams and markets
• Apply Treatwell’s visual identity consistently while exploring innovative solutions
• Own file preparation, naming conventions, accessibility, alignment, export settings and production specifications
• Collaborate with designers, motion artists, copywriters and marketers
• Identify opportunities to strengthen ideas, simplify processes and improve outputs

• Build, deploy, and scale Treatwell’s physical in-store branding and Welcome Pack experience across 95,000+ partners
• Work with Tech and local Supply teams on in-store visibility initiatives
• Design and scale a B2B Ambassador network across all markets
• Leverage local visibility and partner advocacy to strengthen Treatwell’s market reputation and compete against local competition
• Coordinate with Product/Tech teams for technological enablement
• Coordinate with local Supply/Sales teams for deployment and salon engagement
• Own two major projects focused on brand visibility, salon trust, and organic lead generation
• Report to the Marketing Lead B2B

Marketing Manager – Partner Engagement, Advocacy

Customer Success Manager

• Relatiebeheer van salonpartners en hen kennis laten maken met Treatwells visie om de schoonheidsindustrie volledig online te brengen
• Partners ondersteunen bij het adopteren van salonsoftware
• Klanten stimuleren om online te boeken
• Onboarding van partners en hen motiveren de salonsoftware volledig te gebruiken
• Nieuwe functies communiceren en doorlopende training bieden
• De algehele prestaties van locaties verbeteren en proactief werken aan het verbeteren van beautysalons
• Vragen en klachten van partners tijdig beantwoorden via e-mail of telefoon
• Extra functies aan partners upsellen en B2B-inkomsten verhogen
• Partnertevredenheid, betrokkenheid en retentie onderhouden
• Langdurige partnerschappen met salons onderhouden en versterken
• Processen van partners adviseren en optimaliseren

Public Relations

• Develop and deliver an integrated PR strategy across Treatwell’s European markets
• Build Treatwell’s share of voice across consumer, beauty, business, technology, and industry media
• Create a proactive communications calendar covering campaigns, cultural moments, company news, product launches, industry trends, and thought leadership
• Balance global consistency with local relevance across European markets
• Lead PR for brand campaigns, partnerships, activations, and key trading moments
• Turn Treatwell data, expertise, and customer behavior into culturally relevant stories
• Build relationships with consumer, beauty, lifestyle, travel, business, technology, entrepreneurial, and trade media
• Collaborate with Brand Marketing, Social, Content, Influencer, Creative, Commercial, Product, Supply, People, and local market teams
• Position Treatwell as a trusted authority for hair and beauty professionals
• Develop thought leadership platforms for senior leaders and internal experts
• Manage Treatwell’s European PR agencies, including briefs, priorities, targets, standards, budgets, and performance
• Provide local markets with messaging and assets while protecting a consistent Treatwell narrative
• Own core messaging and support corporate communications, company announcements, and executive profiling
• Anticipate reputational risks and coordinate issues and crisis communications
• Monitor media and cultural conversations for opportunities and risks
• Establish reporting connecting PR activity to reach, relevance, reputation, and commercial impact

PR Manager

• Seek new business opportunities through cold calling and walk-in prospecting
• Educate and close new partners across the defined territory
• Run Treatwell demonstrations for prospective partners
• Consult on Treatwell packages to meet partner needs
• Onboard new partners with help from the Training team
• Meet personal monthly sales and activity targets
• Record all activity in the CRM
• Oversee and grow the partner base
• Sell Treatwell software and marketplace
• Drive business growth in the UK and Ireland through new partner acquisition across Brighton and Hove
• Collaborate with sales, marketing, and analytics teams using a data-first approach
• Collect partner feedback to improve the product and ensure the software meets partner needs

Business Development Manager

Brand Manager

• Own and activate Treatwell’s B2B brand strategy, proposition, messaging and narrative across Europe
• Establish Treatwell as a credible voice in the professional hair, beauty and wellness industry
• Develop integrated B2B campaigns to build awareness, consideration and demand among prospective salon partners
• Build ambassador, influencer and advocacy programmes
• Own event, trade show and industry-moment strategy, activation and measurement across Europe
• Create market-relevant initiatives with local marketing teams to engage salon partners
• Develop partner, technology and industry storytelling across campaigns, content, PR and owned channels
• Lead and optimise B2B content and advertising across organic and paid social
• Test messages, formats, channels and creative approaches using AI and emerging tools
• Develop thought leadership, partner stories and industry commentary with the PR Manager
• Shape offline and printed brand touchpoints, including welcome packs, event materials, sales collateral and partner communications
• Create strategies, toolkits and assets for consistent local activation
• Define metrics and report on B2B brand impact across awareness, reputation, engagement, acquisition and retention
• Collaborate cross-functionally with Brand, Creative, Content, Social, PR, Product Marketing, Commercial, Partner Success and local market teams