Demonstrates advanced knowledge of retail banking products and services, with a strong ability to build relationships and engage clients through proactive outreach. Proficient in utilizing digital products and self-service technologies to enhance customer experience and operational accuracy.

Highest-signal resume keywords

Retail Banking ExperienceNMLS RegistrationCustomer Service SkillsDigital Product DemonstrationSales Campaign Participation

About the role

Key responsibilities & impact

Build relationships with customers through in-person, appointment-based, and virtual interactions
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Demonstrate and educate clients on deposit and loan products and services
Recommend solutions based on customers’ goals and needs
Conduct proactive outreach and follow-up
Identify solutions for new and existing clients
Maintain knowledge of consumer and business banking products and services, including digital products
Greet clients and process basic transactions
Collaborate with branch team members and partners
Open new consumer and business accounts
Complete service requests and submit credit applications
Educate clients on emerging and self-service digital products and services
Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need

High school diploma or equivalent
Typically five or more years of job-related, retail banking experience or a combination of experience and commensurate training
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Required NMLS registration process includes a criminal background and credit check
Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Advanced knowledge of applicable bank and branch policies, procedures and support systems
Thorough knowledge of all retail products and services
Proven customer service and interpersonal skills
Experience in participating in sales campaigns/promotions
Experience with using and demonstrating digital products and self-service technologies
Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
Experience in the financial services industry preferred
Ability to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking Products KnowledgeAccount ManagementTransaction ProcessingCredit Application SubmissionService Request Completion

Soft Skills

Relationship BuildingEffective CommunicationInterpersonal SkillsProactive OutreachProblem Solving

Tools & Technologies

Digital Banking PlatformsSelf-Service Technologies

Certifications & Qualifications

NMLS Registration

Industry Keywords

Financial ServicesConsumer BankingBusiness BankingU.S. Bank PoliciesCode of Ethics