Demonstrates expertise in building and fostering client relationships, providing banking counsel, and recommending financial solutions tailored to customer needs. Proficient in retail banking operations, including account management and compliance with regulatory requirements.

Highest-signal resume keywords

Retail Banking ExperienceNational Mortgage Licensing System (NMLS) RegistrationCustomer Service SkillsKnowledge of Retail Products and ServicesDigital Product Engagement

About the role

Key responsibilities & impact

Build relationships with customers through face-to-face engagement and provide banking counsel
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Educate clients on deposit and loan products and services
Recommend financial solutions based on customers’ goals and needs
Originate and close consumer loans
Open accounts and open and/or close the branch
Build and foster client relationships through proactive outreach and follow-up
Identify solutions for new and existing clients
Maintain knowledge of consumer and business banking products and digital services
Greet clients and process basic transactions
Develop collaborative partnerships with branch team members and partners
Open consumer and business accounts, complete service requests and submit credit applications
Educate clients on emerging and self-service digital products
Leverage resources and technologies to optimize client experience and operational accuracy
Work from a U.S. Bank location for all scheduled work days

Requirements

What you’ll need

High school diploma or equivalent
Relationship Banker 1: typically less than four years of job-related, retail banking experience or a combination of experience and commensurate training
Relationship Banker 2: typically a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
Senior Relationship Banker: typically five or more years of job-related, retail banking experience or a combination of experience and commensurate training
Required National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z
Required criminal background and credit check for NMLS registration
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Ability to build and foster client relationships through proactive outreach and follow-up
Ability to effectively engage and communicate with clients
Knowledge of applicable bank and branch policies, procedures and support systems
Knowledge of retail products and services
Customer service and interpersonal skills
Experience using and demonstrating digital products and self-service technologies
Ability to identify customer needs and make appropriate recommendations
Experience in financial services preferred

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension
Disability accommodations during the application or hiring process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer Loan OriginationAccount Opening and ClosingFinancial Solution RecommendationCustomer Needs AssessmentTransaction Processing

Soft Skills

Relationship BuildingEffective CommunicationProactive OutreachInterpersonal Skills

Tools & Technologies

Self-Service TechnologiesDigital Banking Products

Certifications & Qualifications

NMLS Registration

Industry Keywords

Banking CounselConsumer BankingBusiness BankingFinancial ServicesU.S. Bank Policies