Uline

Business Development Rep

• Complete a year-long training and mentorship program
• Learn Uline’s core business model through extensive training
• Strengthen communication and analytical skills through hands-on projects
• Interact with executive leaders to gain skills and insight
• Develop foundational knowledge of Uline’s products, systems, processes and customers through hands-on work in customer service, operations, analytics and other business areas
• Work on cross-functional projects to understand general business practices
• Review and analyze business reports and data to drive organizational growth and continuous operational improvement
• Receive placement into a role aligned with interests and strengths upon program completion

Business Development

Customer Support

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures, and performance metrics
• Review phone, email and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews
• Provide feedback to management on process improvements that increase efficiency and customer satisfaction
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, training, and coaching
• Handle escalated customer issues
• Provide weekly support for customer interactions

Customer Service Team Lead

Financial Planning and Analysis

• Deliver actionable analytical insights that support Uline’s operations and strategy
• Translate financial data into clear, concise written summaries and present findings to leadership
• Partner with key stakeholders across departments to identify performance trends and provide recommendations to improve operations
• Evaluate financial data to deliver insights that inform executives and improve business operations

Financial Analyst

Manager

• Manage diverse teams of facilities staff, including maintenance, grounds and custodial workers
• Ensure appropriate staffing levels and leadership
• Accurately plan budgets, capital expenses and projects
• Audit and inspect buildings, sites and equipment for appearance, repairs and maintenance work
• Develop policies and guidelines for facilities inspection, set-up, maintenance and repair
• Lead the facilities team and ensure distribution centers operate effectively

Regional Facilities Manager

Technician

• Perform preventive maintenance on HVAC systems and electrical lighting, including tube, bulb and ballast replacement
• Maintain and repair plumbing fixtures and restroom facilities
• Coordinate with contractors and inspectors during maintenance, repair and compliance projects
• Provide on-site support and facility access during maintenance, repair and compliance projects

Maintenance Technician

Data Analyst

• Analyze current manual processes for improvement opportunities
• Define problem scope and think critically about potential solutions
• Develop process-improvement solutions using Excel/VBA to automate procedures

Clerk

• Receive all incoming packages, deliveries and transfer orders
• Assist contractors and vendors with deliveries
• Maintain commercial compactor
• Make deliveries to respective areas
• Assist with mailroom coverage and drive fleet vehicles
• Track package information and project completions through designated computer programs
• Operate automatic and manual hand trucks

Shipping and Receiving Clerk

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline solutions
• Help customers navigate Uline's website and online ordering

Customer Service Representative, Bilingual

• Complete a comprehensive hands-on training program covering all aspects of customer service management
• Manage and develop a team of customer service representatives
• Set clear goals, evaluate team performance and provide constructive feedback
• Review department procedures and standards to identify areas for improvement

Customer Service Management Trainee

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering

Customer Service Representative

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers by phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering

Customer Support Specialist

• Train Team Leads to build a high-performing, positive team environment and provide top-notch customer service
• Manage the daily activities of various Customer Service departments
• Evaluate team procedures and identify areas for improvement
• Review performance reports and suggest ways to increase efficiency
• Resolve escalated customer issues promptly

Customer Service Manager

General

• Perform maintenance and repairs on drywall patching, painting, doors, locks and restrooms
• Set up and tear down events
• Install, reconfigure and repair modular workstations and office setups
• Install interior artwork
• Assist other Facilities teams as needed

Facilities Specialist

Supply Chain

• Lead by example on the warehouse floor alongside employees
• Ensure high levels of accuracy, productivity and safety
• Direct day-to-day warehouse operations across inbound, outbound and supporting departments
• Coach and develop warehouse managers leading 500+ employees
• Drive operational excellence through accountability and continuous improvement
• Deliver industry-leading service and same-day shipping
• Investigate operational challenges and remove barriers
• Implement practical, data-driven improvements to strengthen warehouse performance

Business Development

Customer Service Team Lead

Financial Analyst

Regional Facilities Manager

Maintenance Technician

Data Analyst

Shipping and Receiving Clerk

Customer Service Representative, Bilingual

Customer Service Management Trainee

Customer Service Representative

Customer Support Specialist

Customer Service Manager

Facilities Specialist

Regional Facilities Manager

Distribution Manager