Uline

Operations

• Provide executive-level leadership across warehouse, customer service and sales operations
• Drive results and uphold company standards
• Build, develop and lead a team of 700+ employees, including senior leaders
• Drive operational excellence using data and reporting to identify improvement opportunities
• Maintain best-in-class service levels
• Establish goals and expectations across all levels
• Reinforce Uline’s high standards and customer-first culture
• Lead operational audits, performance reviews and continuous improvement efforts
• Partner with corporate leaders to align strategy with business objectives
• Lead Uline’s Ontario, California campus and oversee operations at a 2-million-square-foot facility

Director of Operations

Customer Support

• Process customer orders, make product recommendations and handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering
• Deliver fast, friendly and customer-focused service

Bilingual Customer Support Specialist – Overnights

Account Manager

• Manage and grow existing accounts
• Prospect for new business
• Identify growth opportunities within assigned markets
• Meet with existing customers on-site and build relationships
• Plan and schedule on Mondays
• Conduct on-site customer visits Tuesday through Friday
• Create effective customer solutions using Uline’s 43,000 products
• Participate in regular trips to the office for training and department meetings

Sales Account Manager

• Manage day-to-day operations of a 90+ person contact center, including front-line production and back-office operations
• Guide and develop managers, team leads and representatives to deliver exceptional customer service and foster company culture
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations
• Recruit, retain and motivate staff to ensure the highest levels of customer service
• Manage personnel matters, including delivering performance reviews and coaching

Senior Customer Service Manager

• Manage and grow customer accounts within your territory
• Run customer meetings providing business solutions to customers across all industries
• Provide legendary customer service with the help of the sales support team
• Launch sales career with Uline, a distributor of shipping, industrial, and packaging materials
• Work with sales professionals supported by training, tools and products

Sales Account Representative

• Complete a comprehensive hands-on training program covering customer service management
• Manage and develop a team of customer service representatives
• Set clear goals and evaluate team performance
• Provide constructive feedback
• Review department procedures and standards to identify areas for improvement

Customer Service Management Trainee

• Oversee operations of Uline’s Washington branch, including Warehouse, Customer Service, Sales, HR, IT and Facilities departments
• Supervise branch departments to consistently ensure impeccable customer service
• Ensure the 1-million-square-foot distribution center grounds exceed company standards
• Support recruitment and retention of top-tier talent and assist with employee relations
• Provide hands-on senior management and drive accountability through performance feedback

Operations Manager

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing, and shipping questions
• Build business relationships with customers over phone, email, and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering
• Deliver fast, friendly, customer-focused service

Customer Service Representative, Bilingual

Business Analyst

• Evaluate and identify trends impacting Uline product line strategy
• Build relationships with international and domestic vendors
• Oversee quality, product development and negotiations
• Travel to identify innovative products and visit vendors to review manufacturing processes
• Participate in meetings with senior leaders of Uline’s expanding North American business
• Collaborate with Quality, Inventory Management and Creative teams
• Help select and develop products, keep warehouses stocked and support customer satisfaction

Product Management Analyst

Product Manager

• Own assigned product category from Uline's catalog of business support products
• Support new product development by researching and sourcing new products and vendors
• Visit vendors to understand manufacturing processes
• Attend trade shows to stay ahead of industry trends
• Lead vendor negotiations to build successful partnerships
• Collaborate with Creative and Purchasing teams on catalog and digital strategies
• Increase company profitability, product quality and data accuracy
• Mentor and support Product Management Analysts

Associate Product Manager

Frontend Engineer

• Design, develop and maintain scalable web applications supporting Uline's growing e-commerce business
• Participate in project planning, architecture discussions and code reviews
• Deliver high-quality, reliable software solutions
• Mentor and coach fellow developers
• Provide technical guidance and help resolve complex programming challenges
• Partner across development teams to improve processes and deliver solutions enhancing performance and customer experience

Senior Software Developer – Web

• Process customer orders
• Make product recommendations
• Handle account inquiries using world-class technology
• Answer product, pricing and shipping questions
• Build business relationships with customers over phone, email and chat
• Understand customer needs and recommend Uline's best solutions
• Help customers navigate Uline's website and online ordering

Customer Service Representative

Data Analyst

• Collaborate with executive leadership to develop and refine discounting strategies based on growth goals, market trends and competitive analysis
• Enhance reporting and analysis capabilities using BI tools
• Communicate results to senior leaders with actionable insights
• Facilitate quarterly pricing steering committee meetings
• Direct projects with Sales, Pricing, Merchandising, Inside Sales and Executive Operations
• Support configuration and management of proprietary software that produces pricing recommendations
• Mentor Uline analysts on sales quoting data analysis

Pricing Analytics Manager

Procurement

• Own product sourcing, vendor selection and new product development for the assigned category
• Lead meetings and negotiations with domestic and international vendors for Uline product lines
• Communicate with vendors on performance, product development and best-in-class quality standards
• Build relationships with Uline leaders and internal teams including Purchasing, Marketing and Quality Control
• Coach and develop a team of Product Management Analysts
• Run product sourcing initiatives
• Negotiate high-stakes vendor contracts
• Optimize the supply chain

Sourcing Manager

Data Engineer

• Design and deliver BI and data warehouse solutions supporting Uline's business growth across North America
• Drive data modernization using Azure, Databricks and AI automation
• Build scalable data engineering pipelines for enterprise analytics and reporting
• Collaborate with cross-functional teams to develop, test and implement data warehouse applications
• Maintain solution quality through code reviews, coding standards and ETL testing
• Provide technical guidance to Data Engineers and promote best practices and strong performance