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Posted: 9/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and adjusting complex auto liability and bodily injury claims, ensuring compliance with insurance regulations and delivering exceptional member service. Proficient in negotiating settlements and maintaining accurate documentation throughout the claims process.
Highest-signal resume keywords
Auto Liability Adjusting ExperienceInjury Adjusting ExperienceClaims Negotiation SkillsInsurance Adjuster LicensingKnowledge of Auto Claims Handling
About the role
Key responsibilities & impact- Investigate and adjust non-attorney represented soft tissue bodily injury claims and associated auto physical damage claims.
- Confirm coverage and make coverage determinations in accordance with policy provisions and applicable regulations.
- Investigate accident details and determine legal liability.
- Evaluate damages, negotiate settlements, and resolve claims within established authority guidelines.
- Maintain clear and accurate documentation of investigations, evaluations, negotiations, and claim resolutions.
- Provide members with guidance, advice, and clear expectations regarding the claims process and next steps.
- Deliver a concierge-level member experience through proactive communication and compassionate service.
- Collaborate with teammates and business partners to resolve issues and identify matters requiring escalation.
- Partner with vendors and internal stakeholders to facilitate efficient claim resolution.
- Support catastrophe operations and workload surge events when needed.
- Adhere to risk management, compliance, and regulatory requirements.
Requirements
What you’ll need- High School Diploma or GED.
- At least 1 year of injury adjusting or auto liability adjusting experience, including highly complex vehicle physical damage claims such as multi-vehicle accidents, non-owned vehicle claims, and total loss claims.
- Working knowledge of auto claims handling, insurance contracts, and applicable state laws and regulations.
- Ability to obtain and maintain required insurance adjuster licensing within 90 days of hire.
- 2+ years of Auto Liability or Casualty Adjusting experience, including complex or multi-vehicle liability claims.
- 1+ year of auto physical damage or total loss experience.
- Ongoing professional development focused on the insurance industry.
- Bachelor's degree or higher.
- Military experience or military spouse/domestic partner affiliation.
- Must not require immigration support or visa sponsorship now or in the future.
Benefits
Comp & perks- Competitive compensation
- Hybrid work environment with in-office collaboration three days per week
- Career development and advancement opportunities
- Supportive team culture focused on service and excellence
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage DeterminationDamage EvaluationSettlement NegotiationDocumentation MaintenanceRisk ManagementRegulatory ComplianceAuto Physical Damage ClaimsTotal Loss ClaimsMulti-Vehicle Accident Handling
Soft Skills
Proactive CommunicationCompassionate ServiceCollaborationProblem-SolvingCustomer Guidance
Certifications & Qualifications
Insurance Adjuster License
Industry Keywords
Bodily Injury ClaimsAuto ClaimsInsurance ContractsState Laws and RegulationsCatastrophe OperationsProfessional DevelopmentMilitary Experience